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NPS
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Louis Dreyfus Commodities
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About Louis Dreyfus Commodities' Brand
We are a global merchandiser of commodities, a major asset owner and a processor of agricultural goods. Among its major competitors, Louis Dreyfus Commodities is ranked in 4th place for NPS while Bunge is 1st, and Cargill is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Louis Dreyfus Commodities Ranking
- #4 / 4 of its competitors
Louis Dreyfus Commodities NPS
Louis Dreyfus Commodities's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Louis Dreyfus Commodities's customers would recommend using the product based on a scale of -100 to 100.
Louis Dreyfus Commodities Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Louis Dreyfus Commodities NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
How Other Brands Compare
Louis Dreyfus Commodities is ranked #4 for NPS among its competitors. Bunge and Cargill come in first and second, with Glencore coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Louis Dreyfus Commodities NPS vs. Competitors
Compared to its competitors, Louis Dreyfus Commodities's NPS is rated right below Glencore.
| COMPANY | NPS Score | |
|---|---|---|
 | Bunge | 37 |
 | Cargill | 26 |
 | Glencore | 24 |
| Louis Dreyfus Commodities | 0 |
Louis Dreyfus Commodities Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Louis Dreyfus Commodities users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Louis Dreyfus Commodities Customer Loyalty vs. Competitors
Compared to its competitors, Louis Dreyfus Commodities's Customer Loyalty score is rated right below Glencore.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bunge | 86% |
| Cargill | 81% |
| Glencore | 68% |
| Louis Dreyfus Commodities | 55% |
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Louis Dreyfus Commodities Product Quality
3.7/5
Louis Dreyfus Commodities has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Louis Dreyfus Commodities Product Information
Louis Dreyfus Commodities’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.ldcom.com/
- Company Size
- 10,000+ Employees
Louis Dreyfus Commodities Product Quality vs. Competitors
Compared to its competitors, Louis Dreyfus Commodities's Product Quality score is rated right below Glencore.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bunge | 4.4/5 |
| Cargill | 4/5 |
| Glencore | 3.8/5 |
| Louis Dreyfus Commodities | 3.7/5 |
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Louis Dreyfus Commodities Pricing
Louis Dreyfus Commodities ROI & Value For Money
3.8/5
Louis Dreyfus Commodities has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Louis Dreyfus Commodities Pricing vs. Competitors
Compared to its competitors, Louis Dreyfus Commodities's ROI score is rated right above Glencore, and is preceded by Cargill.
| COMPANY | Pricing Score | |
|---|---|---|
| Bunge | 4.2/5 |
| Cargill | 3.8/5 |
| Louis Dreyfus Commodities | 3.8/5 |
| Glencore | 3.7/5 |
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Louis Dreyfus Commodities Customer Satisfaction (CSAT)
Louis Dreyfus Commodities Customer Satisfaction (CSAT) Score
67 / 100
Louis Dreyfus Commodities has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Louis Dreyfus Commodities Customer Satisfaction vs. Competitors
Compared to its competitors, Louis Dreyfus Commodities's Customer Satisfaction score is rated right below Glencore.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bunge | 84% |
| Cargill | 77% |
| Glencore | 74% |
| Louis Dreyfus Commodities | 67% |
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Louis Dreyfus Commodities Customer Service
3.7/5
Louis Dreyfus Commodities has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Louis Dreyfus Commodities's Customer Service
Website
http://www.ldcom.com/
Phone Number
31-10-206-2440
Louis Dreyfus Commodities Customer Service vs. Competitors
Compared to its competitors, Louis Dreyfus Commodities's Customer Service score is rated right below Glencore.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bunge | 4.3/5 |
| Cargill | 3.9/5 |
| Glencore | 3.7/5 |
| Louis Dreyfus Commodities | 3.7/5 |
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Louis Dreyfus Commodities as an Employer
4.2/5
Louis Dreyfus Commodities has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
CEO of Louis Dreyfus Commodities
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Louis Dreyfus Commodities scored a 0 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Louis Dreyfus Commodities would recommend the brand to a friend. ENPS measures how likely Louis Dreyfus Commodities employees would recommend working at Louis Dreyfus Commodities to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
