-23
NPS
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Monsanto Company
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About Monsanto Company's Brand
Monsanto is an agricultural company working with others to address the world's food challenges and sustain the environment. Among its major competitors, Monsanto Company is ranked in 7th place for NPS while Agrium is 1st, and Syngenta is 2nd.
Brand at a Glance
60%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Monsanto Company Ranking
- #4 / 4 of its competitors
Monsanto Company NPS
Monsanto Company's Net Promoter Score (NPS) is a -23 with 31% Promoters, 15% Passives, and 54% Detractors. Net Promoter Score tracks whether Monsanto Company's customers would recommend using the product based on a scale of -100 to 100.
Monsanto Company Overall NPS
| 31% | Promoters |
|---|---|
| 15% | Passives |
| 54% | Detractors |
Monsanto Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -13 | Jan 2024 | -13 |
Mar 2024 -14 | Mar 2024 | -14 |
Apr 2024 -18 | Apr 2024 | -18 |
May 2024 -21 | May 2024 | -21 |
Jul 2024 -23 | Jul 2024 | -23 |
Aug 2024 -21 | Aug 2024 | -21 |
Oct 2024 -24 | Oct 2024 | -24 |
Nov 2024 -24 | Nov 2024 | -24 |
Dec 2024 -22 | Dec 2024 | -22 |
Feb 2025 -23 | Feb 2025 | -23 |
Apr 2025 -22 | Apr 2025 | -22 |
Jan 2026 -24 | Jan 2026 | -24 |
How Other Brands Compare
Monsanto Company is ranked #4 for NPS among its competitors. BASF and Dow Chemical Company come in first and second, with DuPont coming in at third.
Monsanto Company |  DuPont |  Dow Chemical Company |  BASF | |
| Global Ranking | #- | #175 | #196 | #535 |
| NPS | -23 | 17 | 27 | 31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $41.76B | $68.56B | $76.09B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Monsanto Company NPS by Gender
Monsanto Company's NPS was rated -40 by Male customers on Comparably.
Male
-40
Monsanto Company's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
Monsanto Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Monsanto Company NPS by Ethnicity
Monsanto Company's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -50 | Other | -50 |
Monsanto Company NPS by Age
Monsanto Company's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Monsanto Company NPS by Usage
Monsanto Company's NPS was rated the highest by customers who have used Monsanto Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -60 | Over 10 Years | -60 |
Monsanto Company NPS vs. Competitors
Compared to its competitors, Monsanto Company's NPS is rated right below Bayer.
| COMPANY | NPS Score | |
|---|---|---|
 | Agrium | 87 |
 | Syngenta | 40 |
| BASF | 31 |
| Dow Chemical Company | 27 |
| DuPont | 17 |
 | Bayer | 8 |
| Monsanto Company | -23 |
Monsanto Company Customer Reviews
Out of the 2 Monsanto Company customer reviews 0 were positive and 2 were constructive. Monsanto Company customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Monsanto Company Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Monsanto Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Monsanto Company Customer Loyalty Score by Gender
Monsanto Company's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Monsanto Company Customer Loyalty Score by Ethnicity
Monsanto Company's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
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46
out of 100
Caucasian
70
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
33
out of 100
Other
Monsanto Company Customer Loyalty Score by Age
Monsanto Company's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 28% | 41-45 | 28% |
46-50 40% | 46-50 | 40% |
Monsanto Company Customer Loyalty Score by Usage
Monsanto Company's Customer Loyalty score was rated the highest by customers who have used Monsanto Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Monsanto Company Customer Loyalty vs. Competitors
Compared to its competitors, Monsanto Company's Customer Loyalty score is rated right below Bayer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Syngenta | 89% |
| BASF | 83% |
| Dow Chemical Company | 79% |
| DuPont | 77% |
| Agrium | 76% |
| Bayer | 72% |
| Monsanto Company | 60% |
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Monsanto Company Product Quality
2.9/5
Monsanto Company has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Monsanto Company Product Information
Monsanto Company’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.monsanto.ca
- Company Size
- 10,000+ Employees
Industry
Agriculture & Farming
Food and Beverages
Quick Insights into Monsanto Company Product Quality
Monsanto Company's Product Quality score was rated highest by customers who have used Monsanto Company's products/services for 1 to 2 Years, and rated lowest by customers who have used Monsanto Company's products/services for Over 10 Years.
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Ranked Monsanto Company Product Quality the Highest
Ranked Monsanto Company Product Quality the Lowest
Monsanto Company Product Quality Score by Gender
Monsanto Company's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Monsanto Company Product Quality Score by Ethnicity
Monsanto Company's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Monsanto Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 2.4 | Other | 2.4 |
Monsanto Company Product Quality Score by Age
Monsanto Company's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Monsanto Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
46-50 1.6 | 46-50 | 1.6 |
Monsanto Company Product Quality Score by Usage
Monsanto Company's Product Quality score was rated the highest by customers who have used Monsanto Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Monsanto Company Product Quality vs. Competitors
Compared to its competitors, Monsanto Company's Product Quality score is rated right below Bayer.
| COMPANY | Product Quality Score | |
|---|---|---|
| Syngenta | 4.3/5 |
| Agrium | 4.3/5 |
| BASF | 4.2/5 |
| Dow Chemical Company | 4.1/5 |
| DuPont | 3.8/5 |
| Bayer | 3.8/5 |
| Monsanto Company | 2.9/5 |
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Monsanto Company Pricing
Monsanto Company ROI & Value For Money
2.8/5
Monsanto Company has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Monsanto Company ROI
Monsanto Company's ROI score was rated highest by customers who have used Monsanto Company's products/services for 1 to 2 Years, and rated lowest by customers who have used Monsanto Company's products/services for 2 to 5 Years.
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Ranked Monsanto Company ROI the Highest
Ranked Monsanto Company ROI the Lowest
Monsanto Company ROI Score by Gender
Monsanto Company's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Monsanto Company.
Male
2.5/5
Female
N/A
Monsanto Company ROI Score by Ethnicity
Monsanto Company's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Monsanto Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.1 | Other | 2.1 |
Monsanto Company ROI Score by Age
Monsanto Company's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Monsanto Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
46-50 1.6 | 46-50 | 1.6 |
Monsanto Company ROI Score by Usage
Monsanto Company's ROI score was rated the highest by customers who have used Monsanto Company's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Monsanto Company Pricing vs. Competitors
Compared to its competitors, Monsanto Company's ROI score is rated right below Bayer.
| COMPANY | Pricing Score | |
|---|---|---|
| Agrium | 4.2/5 |
| Syngenta | 4.2/5 |
| BASF | 4.1/5 |
| Dow Chemical Company | 3.9/5 |
| DuPont | 3.7/5 |
| Bayer | 3.6/5 |
| Monsanto Company | 2.8/5 |
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Monsanto Company Customer Satisfaction (CSAT)
Monsanto Company Customer Satisfaction (CSAT) Score
40 / 100
Monsanto Company has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
19%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
4%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Monsanto Company Customer Satisfaction
Monsanto Company's Customer Satisfaction score was rated highest by customers who have used Monsanto Company's products/services for Less than 1 Year, and rated lowest by customers who have used Monsanto Company's products/services for Over 10 Years.
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Ranked Monsanto Company Customer Satisfaction the Highest
Ranked Monsanto Company Customer Satisfaction the Lowest
Monsanto Company Customer Satisfaction Score by Gender
Monsanto Company's Customer Satisfaction score was rated 30 by Male customers on Comparably.
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30 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 8% | |
Very Dissatisfied | 46% |
Monsanto Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Monsanto Company's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
CSAT according to Asian or Pacific Islander
Monsanto Company's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Monsanto Company's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
Monsanto Company Customer Satisfaction Score by Age
Monsanto Company's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 25% | |||||||||||||||
| 46-50 | 33% |
Monsanto Company Customer Satisfaction Score by Usage
Monsanto Company's Customer Satisfaction score was rated the highest by customers who have used Monsanto Company's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Monsanto Company Customer Satisfaction vs. Competitors
Compared to its competitors, Monsanto Company's Customer Satisfaction score is rated right below DuPont.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Agrium | 100% |
| Syngenta | 92% |
| BASF | 83% |
| Bayer | 82% |
| Dow Chemical Company | 76% |
| DuPont | 72% |
| Monsanto Company | 40% |
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Monsanto Company Customer Service
2.9/5
Monsanto Company has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Monsanto Company's Customer Service
Address
900 - One Research Road, Hanover, MD 63167
Website
http://www.monsanto.ca
Quick Insights into Monsanto Company Customer Service
Monsanto Company's Customer Service score was rated highest by customers who have used Monsanto Company's products/services for 1 to 2 Years, and rated lowest by customers who have used Monsanto Company's products/services for Over 10 Years.
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Ranked Monsanto Company Customer Service the Highest
Ranked Monsanto Company Customer Service the Lowest
Monsanto Company Customer Service Score by Gender
Monsanto Company's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Monsanto Company Customer Service Score by Ethnicity
Monsanto Company's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 2.1 | Other | 2.1 |
Monsanto Company Customer Service Score by Age
Monsanto Company's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
46-50 3 | 46-50 | 3 |
Monsanto Company Customer Service Score by Usage
Monsanto Company's Customer Service score was rated the highest by customers who have used Monsanto Company's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Monsanto Company Customer Service vs. Competitors
Compared to its competitors, Monsanto Company's Customer Service score is rated right below Bayer.
| COMPANY | Customer Service Score | |
|---|---|---|
| Syngenta | 4.2/5 |
| Agrium | 4.1/5 |
| BASF | 4.1/5 |
| Dow Chemical Company | 3.9/5 |
| DuPont | 3.8/5 |
| Bayer | 3.7/5 |
| Monsanto Company | 2.9/5 |
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Monsanto Company as an Employer
4.3/5
Monsanto Company has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Monsanto Company scored a -23 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Monsanto Company would recommend the brand to a friend. ENPS measures how likely Monsanto Company employees would recommend working at Monsanto Company to a friend.
Net Promoter Score
-23
NPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 61% | Promoters |
|---|---|
| 4% | Passive |
| 35% | Detractors |
