Agrium NPS & Customer Reviews

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Agrium

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Agrium

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About Agrium's Brand

supplier of agricultural products Among its major competitors, Agrium is ranked in 1st place for NPS while CF Industries Holdings is 2nd, and Yara is 3rd.

Brand at a Glance

76%

Customer Loyalty

4.3/5

Product Quality

4.2/5

Pricing

4.1/5

Customer Service

Agrium Ranking

^#1 / 4 of its competitors

Agrium NPS

Agrium's Net Promoter Score (NPS) is a 87 with 87% Promoters, 13% Passives, and 0% Detractors. Net Promoter Score tracks whether Agrium's customers would recommend using the product based on a scale of -100 to 100.

Agrium Overall NPS

NPS

87%	Promoters
13%	Passives
0%	Detractors

Agrium NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2020 100	Oct 2020	100
Jun 2021 100	Jun 2021	100
Aug 2021 100	Aug 2021	100
Sep 2021 100	Sep 2021	100
May 2022 80	May 2022	80
Jun 2022 83	Jun 2022	83
Jan 2024 85	Jan 2024	85
Apr 2025 87	Apr 2025	87

How Other Brands Compare

Agrium is ranked first for NPS among its competitors. Yara and DuPont come in second and third, with Tempur Sealy International coming in at #4.

	Agrium	DuPont	Yara	Tempur Sealy International
Global Ranking	#-	#175	#-	#-
NPS	87	17	21	-25
Valuation Updated every 24 hours for public companies	-	$41.76B	$14.10B	$7.55B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Agrium NPS vs. Competitors

Compared to its competitors, Agrium's NPS is rated right above CF Industries Holdings.

COMPANY		NPS Score
	Agrium	87
	CF Industries Holdings	28
	Yara	21
	DuPont	17
	CF	N/A
	Suncor Energy	-2
	Monsanto Company	-23
	Tempur Sealy International	-25

Agrium Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Agrium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76%

24%

Agrium Customer Loyalty vs. Competitors

Compared to its competitors, Agrium's Customer Loyalty score is rated right above Suncor Energy , and is preceded by Tempur Sealy International.

COMPANY		Customer Loyalty Score
	Yara	77%
	DuPont	77%
	Tempur Sealy International	77%
	Agrium	76%
	Suncor Energy	76%
	CF Industries Holdings	68%
	Monsanto Company	60%
	CF	N/A

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Agrium Product Quality

4.3/5

Agrium has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Agrium Product Information

Agrium’s product quality score is a 4.3 out of 5 as rated by its users and customers.

Website: http://www.agrium.com/

Company Size: 10,000+ Employees

Industry

Tech

Agriculture & Farming

Agrium Product Quality vs. Competitors

Compared to its competitors, Agrium's Product Quality score is rated right above Yara.

COMPANY		Product Quality Score
	Agrium	4.3/5
	Yara	4.1/5
	CF Industries Holdings	4/5
	DuPont	3.8/5
	Suncor Energy	3.7/5
	Tempur Sealy International	2.9/5
	Monsanto Company	2.9/5
	CF	N/A

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Agrium Pricing

Agrium ROI & Value For Money

4.2/5

Agrium has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Agrium Pricing vs. Competitors

Compared to its competitors, Agrium's ROI score is rated right above Yara.

COMPANY		Pricing Score
	Agrium	4.2/5
	Yara	3.9/5
	CF Industries Holdings	3.7/5
	DuPont	3.7/5
	Suncor Energy	3.4/5
	Tempur Sealy International	2.9/5
	Monsanto Company	2.8/5
	CF	N/A

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Agrium Customer Satisfaction (CSAT)

Agrium Customer Satisfaction (CSAT) Score

100 / 100

Agrium has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	80%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

80%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Agrium Customer Satisfaction vs. Competitors

Compared to its competitors, Agrium's Customer Satisfaction score is rated right above Yara.

COMPANY		Customer Satisfaction (CSAT) Score
	Agrium	100%
	Yara	80%
	DuPont	72%
	Suncor Energy	71%
	CF Industries Holdings	50%
	Monsanto Company	41%
	Tempur Sealy International	38%
	CF	0%

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Agrium Customer Service

4.1/5

Agrium has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Agrium's Customer Service

Address

13131 Lake Fraser Drive SE, Calvary, GA

Website

http://www.agrium.com/

Phone Number

(877)247-4861

Agrium Customer Service vs. Competitors

Compared to its competitors, Agrium's Customer Service score is rated right above Yara.

COMPANY		Customer Service Score
	Agrium	4.1/5
	Yara	3.9/5
	DuPont	3.8/5
	CF Industries Holdings	3.7/5
	Suncor Energy	3.6/5
	Monsanto Company	2.9/5
	Tempur Sealy International	2.7/5
	CF	N/A

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Agrium as an Employer

4.5/5

Agrium has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of Agrium

Charles Magro

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Agrium scored a 87 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Agrium would recommend the brand to a friend. ENPS measures how likely Agrium employees would recommend working at Agrium to a friend.

Net Promoter Score

NPS Score

87%	Promoters
13%	Passive
0%	Detractors

Employee Net Promoter Score

eNPS Score

66%	Promoters
17%	Passive
17%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail