-25
NPS
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Tempur Sealy International
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About Tempur Sealy International's Brand
Tempur Sealy International, Inc. is the world's largest bedding provider. Among its major competitors, Tempur Sealy International is ranked in 5th place for NPS while Lexmark International, Inc. is 1st, and Pier 1 Imports is 2nd.Their current market cap is $7.55B
Brand at a Glance
77%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
Tempur Sealy International Ranking
- #3 / 4 of its competitors
Tempur Sealy International NPS
Tempur Sealy International's Net Promoter Score (NPS) is a -25 with 30% Promoters, 15% Passives, and 55% Detractors. Net Promoter Score tracks whether Tempur Sealy International's customers would recommend using the product based on a scale of -100 to 100.
Tempur Sealy International Overall NPS
| 30% | Promoters |
|---|---|
| 15% | Passives |
| 55% | Detractors |
Tempur Sealy International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -12 | Dec 2023 | -12 |
Jan 2024 -15 | Jan 2024 | -15 |
Apr 2024 -17 | Apr 2024 | -17 |
May 2024 -19 | May 2024 | -19 |
Jun 2024 -22 | Jun 2024 | -22 |
Jul 2024 -22 | Jul 2024 | -22 |
Aug 2024 -23 | Aug 2024 | -23 |
Oct 2024 -23 | Oct 2024 | -23 |
Nov 2024 -21 | Nov 2024 | -21 |
Jun 2025 -22 | Jun 2025 | -22 |
Jul 2025 -22 | Jul 2025 | -22 |
Sep 2025 -24 | Sep 2025 | -24 |
How Other Brands Compare
Tempur Sealy International is ranked third for NPS among its competitors. The Container Store and Lowe's Home Improvement come in first and second, with Tempur-Pedic coming in at #4. Among those competitors, it is the second most valued company behind Lowe's Home Improvement.
Tempur Sealy International |  Lowe's Home Improvement |  Tempur-Pedic |  The Container Store | |
| Global Ranking | #- | #128 | #- | #- |
| NPS | -25 | -5 | - | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $7.55B | $136.70B | $2.75B | $829.02M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tempur Sealy International NPS by Gender
Female customers rated Tempur Sealy International's NPS 13 points higher than Male customers.
Male
-80
Tempur Sealy International's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
-67
Tempur Sealy International's NPS was rated -67 by Female customers on Comparably.
13%
Promoters
7%
Passives
80%
Detractors
Tempur Sealy International NPS by Ethnicity
Tempur Sealy International's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Other -34 | Other | -34 |
Tempur Sealy International NPS by Age
Tempur Sealy International's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Tempur Sealy International NPS by Usage
Tempur Sealy International's NPS was rated the highest by customers who have used Tempur Sealy International's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -82 | Over 10 Years | -82 |
Tempur Sealy International NPS vs. Competitors
Compared to its competitors, Tempur Sealy International's NPS is rated right below Lowe's Home Improvement.
Tempur Sealy International Customer Reviews
Out of the 3 Tempur Sealy International customer reviews 0 were positive and 3 were constructive. Tempur Sealy International customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Tempur Sealy International Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Tempur Sealy International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Tempur Sealy International Customer Loyalty Score by Gender
Female customers rated Tempur Sealy International's Customer Loyalty score 24% higher than Male customers.
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Male
64%
Yes
Female
88%
Yes
Tempur Sealy International Customer Loyalty Score by Ethnicity
Tempur Sealy International's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tempur Sealy International.
83
out of 100
Caucasian
100
out of 100
Other
Tempur Sealy International Customer Loyalty Score by Age
Tempur Sealy International's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
61-65 100% | 61-65 | 100% |
66+ 55% | 66+ | 55% |
Tempur Sealy International Customer Loyalty Score by Usage
Tempur Sealy International's Customer Loyalty score was rated the highest by customers who have used Tempur Sealy International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Tempur Sealy International Customer Loyalty Score by Industry
Tempur Sealy International's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Tempur Sealy International Customer Loyalty vs. Competitors
Compared to its competitors, Tempur Sealy International's Customer Loyalty score is rated right above Tempur-Pedic, and is preceded by Lowe's Home Improvement.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Lexmark International, Inc. | 91% |
| The Container Store | 78% |
 | Pier 1 Imports | 77% |
| Lowe's Home Improvement | 77% |
| Tempur Sealy International | 77% |
| Tempur-Pedic | N/A |
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Tempur Sealy International Product Quality
2.9/5
Tempur Sealy International has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Tempur Sealy International Product Information
Tempur Sealy International’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Tempur Sealy International's product the highest. Reviewers from the Legal industry rated Tempur Sealy International the lowest at 1.9.
- Website
- http://www.tempursealy.com/
- Company Size
- 5,001-10,000 Employees
Industry
Real Estate
Quick Insights into Tempur Sealy International Product Quality
Tempur Sealy International's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Male customers.
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Ranked Tempur Sealy International Product Quality the Highest
Ranked Tempur Sealy International Product Quality the Lowest
Tempur Sealy International Product Quality Score by Gender
Female customers rated Tempur Sealy International's Product Quality score 0.9 stars higher than Male customers.
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Male
1.5/5
Female
2.4/5
Tempur Sealy International Product Quality Score by Ethnicity
Tempur Sealy International's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 2 | Other | 2 |
Tempur Sealy International Product Quality Score by Age
Tempur Sealy International's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.9 | 66+ | 1.9 |
Tempur Sealy International Product Quality Score by Usage
Tempur Sealy International's Product Quality score was rated the highest by customers who have used Tempur Sealy International's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Tempur Sealy International Product Quality Score by Industry
Tempur Sealy International's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.
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Tempur Sealy International Product Quality vs. Competitors
Compared to its competitors, Tempur Sealy International's Product Quality score is rated right above Tempur-Pedic, and is preceded by Lowe's Home Improvement.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lexmark International, Inc. | 4.5/5 |
| The Container Store | 3.7/5 |
| Pier 1 Imports | 3.5/5 |
| Lowe's Home Improvement | 3.1/5 |
| Tempur Sealy International | 2.9/5 |
| Tempur-Pedic | N/A |
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Tempur Sealy International Pricing
Tempur Sealy International ROI & Value For Money
2.9/5
Tempur Sealy International has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Tempur Sealy International Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Legal industry think that they had the lowest ROI from Tempur Sealy International.
Quick Insights into Tempur Sealy International ROI
Tempur Sealy International's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Male customers.
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Ranked Tempur Sealy International ROI the Highest
Ranked Tempur Sealy International ROI the Lowest
Tempur Sealy International ROI Score by Gender
Female customers rated Tempur Sealy International's ROI score 0.7 stars higher than Male customers.
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Male
1.5/5
Female
2.2/5
Tempur Sealy International ROI Score by Ethnicity
Tempur Sealy International's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 2 | Other | 2 |
Tempur Sealy International ROI Score by Age
Tempur Sealy International's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2 | 66+ | 2 |
Tempur Sealy International ROI Score by Usage
Tempur Sealy International's ROI score was rated the highest by customers who have used Tempur Sealy International's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Tempur Sealy International ROI Score by Industry
Tempur Sealy International's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Legal industry customers.
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Tempur Sealy International Pricing vs. Competitors
Compared to its competitors, Tempur Sealy International's ROI score is rated right above Tempur-Pedic, and is preceded by Lowe's Home Improvement.
| COMPANY | Pricing Score | |
|---|---|---|
| Lexmark International, Inc. | 4/5 |
| The Container Store | 3.3/5 |
| Pier 1 Imports | 3.1/5 |
| Lowe's Home Improvement | 3/5 |
| Tempur Sealy International | 2.9/5 |
| Tempur-Pedic | N/A |
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Tempur Sealy International Customer Satisfaction (CSAT)
Tempur Sealy International Customer Satisfaction (CSAT) Score
38 / 100
Tempur Sealy International has an overall Customer Satisfaction score of 38 rated by its users and customers.
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Very Satisfied
28%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
8%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tempur Sealy International Customer Satisfaction
Tempur Sealy International's Customer Satisfaction score was rated highest by customers who have used Tempur Sealy International's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.
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Ranked Tempur Sealy International Customer Satisfaction the Highest
Ranked Tempur Sealy International Customer Satisfaction the Lowest
Tempur Sealy International Customer Satisfaction Score by Gender
Female customers rated Tempur Sealy International's Customer Satisfaction score 7 points higher than Male customers.
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20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
27 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 60% |
Tempur Sealy International Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tempur Sealy International's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
25%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
56%
CSAT according to Other
Tempur Sealy International's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Tempur Sealy International Customer Satisfaction Score by Age
Tempur Sealy International's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 16% | |||||||||||||||
| 66+ | 0% |
Tempur Sealy International Customer Satisfaction Score by Usage
Tempur Sealy International's Customer Satisfaction score was rated the highest by customers who have used Tempur Sealy International's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Tempur Sealy International Customer Satisfaction Score by Industry
Tempur Sealy International's Customer Satisfaction score was rated 0 points by both Legal and Tech industry customers.
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{
"title": "Tempur Sealy International Customer Satisfaction Score by Industry",
"text": "Tempur Sealy International's Customer Satisfaction score was rated 0 points by both Legal and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Tempur Sealy International's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
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}Tempur Sealy International Customer Satisfaction vs. Competitors
Compared to its competitors, Tempur Sealy International's Customer Satisfaction score is rated right above Tempur-Pedic, and is preceded by Lowe's Home Improvement.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lexmark International, Inc. | 100% |
| The Container Store | 65% |
| Pier 1 Imports | 40% |
| Lowe's Home Improvement | 39% |
| Tempur Sealy International | 38% |
| Tempur-Pedic | 0% |
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Tempur Sealy International Customer Service
2.7/5
Tempur Sealy International has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Tempur Sealy International's Customer Service
Address
1000 Tempur Way, Lexington, KY 40511
Website
http://www.tempursealy.com/
Phone Number
800-878-8889
Quick Insights into Tempur Sealy International Customer Service
Tempur Sealy International's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Tech industry.
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Ranked Tempur Sealy International Customer Service the Highest
Ranked Tempur Sealy International Customer Service the Lowest
Tempur Sealy International Customer Service Score by Gender
Female customers rated Tempur Sealy International's Customer Service score 0.3 stars higher than Male customers.
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Male
1.5/5
Female
1.8/5
Tempur Sealy International Customer Service Score by Ethnicity
Tempur Sealy International's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 2 | Other | 2 |
Tempur Sealy International Customer Service Score by Age
Tempur Sealy International's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Tempur Sealy International Customer Service Score by Usage
Tempur Sealy International's Customer Service score was rated the highest by customers who have used Tempur Sealy International's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Tempur Sealy International Customer Service Score by Industry
Tempur Sealy International's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Tempur Sealy International Customer Service vs. Competitors
Compared to its competitors, Tempur Sealy International's Customer Service score is rated right above Tempur-Pedic, and is preceded by Lowe's Home Improvement.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lexmark International, Inc. | 4.2/5 |
| The Container Store | 3.5/5 |
| Pier 1 Imports | 3.4/5 |
| Lowe's Home Improvement | 2.9/5 |
| Tempur Sealy International | 2.7/5 |
| Tempur-Pedic | N/A |
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Tempur Sealy International as an Employer
2.6/5
Tempur Sealy International has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Tempur Sealy International
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Tempur Sealy International scored a -25 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Tempur Sealy International would recommend the brand to a friend. ENPS measures how likely Tempur Sealy International employees would recommend working at Tempur Sealy International to a friend.
Net Promoter Score
-25
NPS Score
| 30% | Promoters |
|---|---|
| 15% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 28% | Promoters |
|---|---|
| 5% | Passive |
| 67% | Detractors |
