64
NPS
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Lexmark International, Inc.
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About Lexmark International, Inc. Brand
Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease and efficiency. Among its major competitors, Lexmark International, Inc. is ranked in 1st place for NPS while Hewlett Packard Enterprise is 2nd, and MyPrintCloud is 3rd.
Brand at a Glance
91%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Lexmark International, Inc. Ranking
- #1 / 4 of its competitors
Lexmark International, Inc. NPS
Lexmark International, Inc.'s Net Promoter Score (NPS) is a 64 with 82% Promoters, 0% Passives, and 18% Detractors. Net Promoter Score tracks whether Lexmark International, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Lexmark International, Inc. Overall NPS
| 82% | Promoters |
|---|---|
| 0% | Passives |
| 18% | Detractors |
Lexmark International, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
May 2020 100 | May 2020 | 100 |
May 2021 33 | May 2021 | 33 |
Sep 2021 50 | Sep 2021 | 50 |
Jan 2022 60 | Jan 2022 | 60 |
Mar 2022 67 | Mar 2022 | 67 |
Sep 2022 71 | Sep 2022 | 71 |
Nov 2022 50 | Nov 2022 | 50 |
May 2023 55 | May 2023 | 55 |
Jul 2023 60 | Jul 2023 | 60 |
Sep 2023 63 | Sep 2023 | 63 |
How Other Brands Compare
Lexmark International, Inc. is ranked first for NPS among its competitors. Hewlett Packard Enterprise and MyPrintCloud come in second and third, with Postcard.com coming in at #4.
Lexmark International, Inc. |  Hewlett Packard Enterprise |  MyPrintCloud |  Postcard.com | |
| Global Ranking | #- | #320 | #- | #- |
| NPS | 64 | 2 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $20.43B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lexmark International, Inc. NPS vs. Competitors
Compared to its competitors, Lexmark International, Inc.'s NPS is rated right above Hewlett Packard Enterprise.
| COMPANY | NPS Score | |
|---|---|---|
| Lexmark International, Inc. | 64 |
| Hewlett Packard Enterprise | 2 |
Lexmark International, Inc. Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Lexmark International, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Lexmark International, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Lexmark International, Inc.'s Customer Loyalty score is rated right above Hewlett Packard Enterprise.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lexmark International, Inc. | 91% |
| Hewlett Packard Enterprise | 76% |
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Lexmark International, Inc. Product Quality
4.5/5
Lexmark International, Inc. has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Lexmark International, Inc. Product Information
Lexmark International, Inc.’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.lexmark.com
- Company Size
- 10,000+ Employees
Industry
Printing
Lexmark International, Inc. Product Quality vs. Competitors
Compared to its competitors, Lexmark International, Inc.'s Product Quality score is rated right above Hewlett Packard Enterprise.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lexmark International, Inc. | 4.5/5 |
| Hewlett Packard Enterprise | 3.2/5 |
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Lexmark International, Inc. Pricing
Lexmark International, Inc. ROI & Value For Money
4/5
Lexmark International, Inc. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Lexmark International, Inc. Pricing vs. Competitors
Compared to its competitors, Lexmark International, Inc.'s ROI score is rated right above Hewlett Packard Enterprise.
| COMPANY | Pricing Score | |
|---|---|---|
| Lexmark International, Inc. | 4/5 |
| Hewlett Packard Enterprise | 3.4/5 |
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Lexmark International, Inc. Customer Satisfaction (CSAT)
Lexmark International, Inc. Customer Satisfaction (CSAT) Score
100 / 100
Lexmark International, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
86%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lexmark International, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Lexmark International, Inc.'s Customer Satisfaction score is rated right above Hewlett Packard Enterprise.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lexmark International, Inc. | 100% |
| Hewlett Packard Enterprise | 61% |
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Lexmark International, Inc. Customer Service
4.2/5
Lexmark International, Inc. has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Lexmark International, Inc.'s Customer Service
Address
740 W. New Circle Road, Lexington, KY 40550
Website
https://www.lexmark.com
Phone Number
859-232-2000
Lexmark International, Inc.'s Social Links
Lexmark International, Inc. Customer Service vs. Competitors
Compared to its competitors, Lexmark International, Inc.'s Customer Service score is rated right above Hewlett Packard Enterprise.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lexmark International, Inc. | 4.2/5 |
| Hewlett Packard Enterprise | 3.3/5 |
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Lexmark International, Inc. as an Employer
4.1/5
Lexmark International, Inc. has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
CEO of Lexmark International, Inc.
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Lexmark International, Inc. scored a 64 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Lexmark International, Inc. would recommend the brand to a friend. ENPS measures how likely Lexmark International, Inc. employees would recommend working at Lexmark International, Inc. to a friend.
Net Promoter Score
64
NPS Score
| 82% | Promoters |
|---|---|
| 0% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 24% | Promoters |
|---|---|
| 29% | Passive |
| 47% | Detractors |
