28
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
CF Industries Holdings
Marketing or Exec? Claim Your Free Account
About CF Industries Holdings' Brand
CF Industries, a global leader in nitrogen fertilizer manufacturing and distribution
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
CF Industries Holdings NPS
CF Industries Holdings's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether CF Industries Holdings's customers would recommend using the product based on a scale of -100 to 100.
CF Industries Holdings Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
CF Industries Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
Jun 2023 50 | Jun 2023 | 50 |
Sep 2023 33 | Sep 2023 | 33 |
Mar 2024 29 | Mar 2024 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CF Industries Holdings Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of CF Industries Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CF Industries Holdings Product Quality
4/5
CF Industries Holdings has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock CF Industries Holdings' overall Product Quality score rated by its users and customers.
CF Industries Holdings Product Information
CF Industries Holdings’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.cfindustries.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Agriculture & Farming
Energy
Hardware and Devices
CF Industries Holdings Pricing
CF Industries Holdings ROI & Value For Money
3.7/5
CF Industries Holdings has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CF Industries Holdings' overall ROI score rated by its users and customers.
CF Industries Holdings Customer Satisfaction (CSAT)
CF Industries Holdings Customer Satisfaction (CSAT) Score
50 / 100
CF Industries Holdings has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CF Industries Holdings Customer Service
3.7/5
CF Industries Holdings has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock CF Industries Holdings' overall Customer Service score rated by its users and customers.
About CF Industries Holdings's Customer Service
Address
4 Parkway North,, Suite 400, Deerfield, IL
Website
http://www.cfindustries.com/
Phone Number
(847)405-2400
CF Industries Holdings as an Employer
4.2/5
CF Industries Holdings has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
CF Industries Holdings scored a 28 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of CF Industries Holdings would recommend the brand to a friend. ENPS measures how likely CF Industries Holdings employees would recommend working at CF Industries Holdings to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 42% | Promoters |
|---|---|
| 33% | Passive |
| 25% | Detractors |
