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NPS
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Suncor Energy
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About Suncor Energy's Brand
Suncor Energy is an integrated energy company specializes in production of synthetic crude from oil sands.
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Suncor Energy NPS
Suncor Energy 's Net Promoter Score (NPS) is a -2 with 42% Promoters, 14% Passives, and 44% Detractors. Net Promoter Score tracks whether Suncor Energy 's customers would recommend using the product based on a scale of -100 to 100.
Suncor Energy Overall NPS
| 42% | Promoters |
|---|---|
| 14% | Passives |
| 44% | Detractors |
Suncor Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -1 | Nov 2023 | -1 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 2 | Jan 2024 | 2 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 -2 | Mar 2024 | -2 |
Aug 2024 -2 | Aug 2024 | -2 |
Sep 2024 -1 | Sep 2024 | -1 |
May 2025 -2 | May 2025 | -2 |
Sep 2025 -2 | Sep 2025 | -2 |
Oct 2025 -2 | Oct 2025 | -2 |
Nov 2025 -2 | Nov 2025 | -2 |
Jan 2026 -4 | Jan 2026 | -4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Suncor Energy NPS by Gender
Male customers rated Suncor Energy 's NPS 26 points higher than Female customers.
Male
49
Suncor Energy 's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
23
Suncor Energy 's NPS was rated 23 by Female customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Suncor Energy NPS by Ethnicity
Suncor Energy 's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 39 | Caucasian | 39 |
African American/Black -25 | African American/Black | -25 |
Asian or Pacific Islander 49 | Asian or Pacific Islander | 49 |
Suncor Energy NPS by Age
Suncor Energy 's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Suncor Energy NPS by Usage
Suncor Energy 's NPS was rated the highest by customers who have used Suncor Energy 's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 45 | 2 to 5 Years | 45 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Over 10 Years 28 | Over 10 Years | 28 |
Suncor Energy Customer Reviews
Out of the 7 Suncor Energy customer reviews 6 were positive and 1 was constructive. Suncor Energy customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Suncor Energy Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Suncor Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Suncor Energy Customer Loyalty Score by Gender
Male customers rated Suncor Energy 's Customer Loyalty score 5% higher than Female customers.
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Male
85%
Yes
Female
80%
Yes
Suncor Energy Customer Loyalty Score by Ethnicity
Suncor Energy 's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Suncor Energy .
79
out of 100
Caucasian
78
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Suncor Energy Customer Loyalty Score by Age
Suncor Energy 's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Suncor Energy .
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 85% | 26-30 | 85% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
51-55 40% | 51-55 | 40% |
Suncor Energy Customer Loyalty Score by Usage
Suncor Energy 's Customer Loyalty score was rated the highest by customers who have used Suncor Energy 's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Suncor Energy Customer Loyalty Score by Industry
Suncor Energy 's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Chemicals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Suncor Energy Product Quality
3.7/5
Suncor Energy has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Suncor Energy Product Information
Suncor Energy ’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Suncor Energy 's product the highest. Reviewers from the Chemicals industry rated Suncor Energy the lowest at 1.8.
- Website
- http://www.suncor.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Quick Insights into Suncor Energy Product Quality
Suncor Energy 's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Chemicals industry.
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Ranked Suncor Energy Product Quality the Highest
Ranked Suncor Energy Product Quality the Lowest
Suncor Energy Product Quality Score by Gender
Female customers rated Suncor Energy 's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Suncor Energy .
Male
3.8/5
Female
4.1/5
Suncor Energy Product Quality Score by Ethnicity
Suncor Energy 's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Suncor Energy .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Suncor Energy Product Quality Score by Age
Suncor Energy 's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Suncor Energy .
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3 | 31-35 | 3 |
36-40 4.8 | 36-40 | 4.8 |
41-45 3.3 | 41-45 | 3.3 |
51-55 3.5 | 51-55 | 3.5 |
Suncor Energy Product Quality Score by Usage
Suncor Energy 's Product Quality score was rated the highest by customers who have used Suncor Energy 's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Suncor Energy Product Quality Score by Industry
Suncor Energy 's Product Quality score was rated the highest by Tech industry customers, and the lowest by Chemicals industry customers.
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Suncor Energy Pricing
Suncor Energy ROI & Value For Money
3.4/5
Suncor Energy has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Suncor Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Suncor Energy .
Quick Insights into Suncor Energy ROI
Suncor Energy 's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Suncor Energy ROI the Highest
Ranked Suncor Energy ROI the Lowest
Suncor Energy ROI Score by Gender
Suncor Energy 's ROI score was rated 3.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Suncor Energy .
Male
3.6/5
Female
3.6/5
Suncor Energy ROI Score by Ethnicity
Suncor Energy 's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Suncor Energy .
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Suncor Energy ROI Score by Age
Suncor Energy 's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Suncor Energy .
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2.6 | 41-45 | 2.6 |
51-55 2 | 51-55 | 2 |
Suncor Energy ROI Score by Usage
Suncor Energy 's ROI score was rated the highest by customers who have used Suncor Energy 's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Suncor Energy ROI Score by Industry
Suncor Energy 's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Suncor Energy Customer Satisfaction (CSAT)
Suncor Energy Customer Satisfaction (CSAT) Score
71 / 100
Suncor Energy has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
28%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
1%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Suncor Energy Customer Satisfaction
Suncor Energy 's Customer Satisfaction score was rated highest by customers who have used Suncor Energy 's products/services for 2 to 5 Years, and rated lowest by customers ages 51-55.
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Ranked Suncor Energy Customer Satisfaction the Highest
Ranked Suncor Energy Customer Satisfaction the Lowest
Suncor Energy Customer Satisfaction Score by Gender
Female customers rated Suncor Energy 's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Suncor Energy .
81 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 19% |
86 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Suncor Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Suncor Energy's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
42%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to African American/Black
Suncor Energy's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Suncor Energy .
100 / 100
Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Suncor Energy's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Suncor Energy .
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Suncor Energy Customer Satisfaction Score by Age
Suncor Energy 's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Suncor Energy .
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 80% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 51-55 | 33% |
Suncor Energy Customer Satisfaction Score by Usage
Suncor Energy 's Customer Satisfaction score was rated the highest by customers who have used Suncor Energy 's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Suncor Energy Customer Satisfaction Score by Industry
Suncor Energy 's Customer Satisfaction score was rated 100 points by both Accounting and Tech industry customers.
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"label": "Tech",
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"csatScore": 100,
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"scoreClassName": "max",
"scoreLabel": 100
},
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"label": "Accounting",
"groupId": 495,
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}Suncor Energy Customer Service
3.6/5
Suncor Energy has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Suncor Energy's overall Customer Service score rated by its users and customers.
About Suncor Energy 's Customer Service
Address
Calvary, GA
Website
http://www.suncor.com
Phone Number
403-296-8000
Quick Insights into Suncor Energy Customer Service
Suncor Energy 's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Chemicals industry.
Sign Up to unlock insights into how customers have ranked Suncor Energy's Customer Service score.
Ranked Suncor Energy Customer Service the Highest
Ranked Suncor Energy Customer Service the Lowest
Suncor Energy Customer Service Score by Gender
Female customers rated Suncor Energy 's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Suncor Energy .
Male
3.6/5
Female
3.9/5
Suncor Energy Customer Service Score by Ethnicity
Suncor Energy 's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Suncor Energy .
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Suncor Energy Customer Service Score by Age
Suncor Energy 's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Suncor Energy .
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3 | 41-45 | 3 |
51-55 2.5 | 51-55 | 2.5 |
Suncor Energy Customer Service Score by Usage
Suncor Energy 's Customer Service score was rated the highest by customers who have used Suncor Energy 's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Suncor Energy Customer Service Score by Industry
Suncor Energy 's Customer Service score was rated the highest by Tech industry customers, and the lowest by Chemicals industry customers.
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Suncor Energy as an Employer
2.8/5
Suncor Energy has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Suncor Energy scored a -2 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Suncor Energy would recommend the brand to a friend. ENPS measures how likely Suncor Energy employees would recommend working at Suncor Energy to a friend.
Net Promoter Score
-2
NPS Score
| 42% | Promoters |
|---|---|
| 14% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 35% | Promoters |
|---|---|
| 16% | Passive |
| 49% | Detractors |
