9
NPS
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Novartis Oncology
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About Novartis Oncology's Brand
At Novartis Oncology, we are passionate about the discovery and development of innovative medicines. Among its major competitors, Novartis Oncology is ranked in 4th place for NPS while Genzyme is 1st, and Johnson & Johnson is 2nd.
Brand at a Glance
69%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Novartis Oncology Ranking
- #3 / 4 of its competitors
Novartis Oncology NPS
Novartis Oncology's Net Promoter Score (NPS) is a 9 with 42% Promoters, 25% Passives, and 33% Detractors. Net Promoter Score tracks whether Novartis Oncology's customers would recommend using the product based on a scale of -100 to 100.
Novartis Oncology Overall NPS
| 42% | Promoters |
|---|---|
| 25% | Passives |
| 33% | Detractors |
Novartis Oncology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Jun 2022 25 | Jun 2022 | 25 |
Aug 2022 0 | Aug 2022 | 0 |
Sep 2022 17 | Sep 2022 | 17 |
Oct 2022 13 | Oct 2022 | 13 |
Jan 2023 25 | Jan 2023 | 25 |
Mar 2023 11 | Mar 2023 | 11 |
Aug 2023 20 | Aug 2023 | 20 |
Oct 2023 9 | Oct 2023 | 9 |
Nov 2023 8 | Nov 2023 | 8 |
How Other Brands Compare
Novartis Oncology is ranked third for NPS among its competitors. Johnson & Johnson and DuPont come in first and second, with BioMarin Pharmaceutical coming in at #4.
Novartis Oncology |  Johnson & Johnson |  DuPont | BioMarin Pharmaceutical | |
| Global Ranking | #- | #89 | #175 | #- |
| NPS | 9 | 26 | 17 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $428.68B | $41.76B | $14.84B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Novartis Oncology NPS by Gender
Novartis Oncology's NPS was rated 100 by Male customers on Comparably.
Male
100
Novartis Oncology's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Novartis Oncology's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Novartis Oncology NPS by Ethnicity
Novartis Oncology's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Novartis Oncology NPS vs. Competitors
Compared to its competitors, Novartis Oncology's NPS is rated right below DuPont.
| COMPANY | NPS Score | |
|---|---|---|
 | Genzyme | 80 |
| Johnson & Johnson | 26 |
| DuPont | 17 |
| Novartis Oncology | 9 |
Novartis Oncology Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Novartis Oncology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Novartis Oncology Customer Loyalty Score by Gender
Novartis Oncology's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Novartis Oncology Customer Loyalty Score by Ethnicity
Novartis Oncology's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Novartis Oncology.
70
out of 100
Caucasian
Novartis Oncology Customer Loyalty vs. Competitors
Compared to its competitors, Novartis Oncology's Customer Loyalty score is rated right below DuPont.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Genzyme | 83% |
| Johnson & Johnson | 79% |
| DuPont | 77% |
| Novartis Oncology | 69% |
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Novartis Oncology Product Quality
4.1/5
Novartis Oncology has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Novartis Oncology Product Information
Novartis Oncology’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Novartis Oncology Product Quality
Novartis Oncology's Product Quality score was rated highest by Male customers.
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Ranked Novartis Oncology Product Quality the Highest
Novartis Oncology Product Quality Score by Gender
Novartis Oncology's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Novartis Oncology.
Male
5/5
Female
N/A
Novartis Oncology Product Quality Score by Ethnicity
Novartis Oncology's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Novartis Oncology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Novartis Oncology Product Quality vs. Competitors
Compared to its competitors, Novartis Oncology's Product Quality score is rated right above Johnson & Johnson.
| COMPANY | Product Quality Score | |
|---|---|---|
| Novartis Oncology | 4.1/5 |
| Johnson & Johnson | 4/5 |
| DuPont | 3.8/5 |
| Genzyme | 3.5/5 |
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Novartis Oncology Pricing
Novartis Oncology ROI & Value For Money
3.7/5
Novartis Oncology has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Novartis Oncology ROI
Novartis Oncology's ROI score was rated highest by Male customers.
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Ranked Novartis Oncology ROI the Highest
Novartis Oncology ROI Score by Gender
Novartis Oncology's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Novartis Oncology ROI Score by Ethnicity
Novartis Oncology's ROI score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Novartis Oncology.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Novartis Oncology Pricing vs. Competitors
Compared to its competitors, Novartis Oncology's ROI score is rated right above Genzyme, and is preceded by DuPont.
| COMPANY | Pricing Score | |
|---|---|---|
| Johnson & Johnson | 3.9/5 |
| DuPont | 3.7/5 |
| Novartis Oncology | 3.7/5 |
| Genzyme | 3/5 |
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Novartis Oncology Customer Satisfaction (CSAT)
Novartis Oncology Customer Satisfaction (CSAT) Score
67 / 100
Novartis Oncology has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Novartis Oncology Customer Satisfaction
Novartis Oncology's Customer Satisfaction score was rated highest by Male customers.
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Ranked Novartis Oncology Customer Satisfaction the Highest
Novartis Oncology Customer Satisfaction Score by Gender
Novartis Oncology's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Novartis Oncology.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Novartis Oncology Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Novartis Oncology's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Novartis Oncology.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Novartis Oncology Customer Satisfaction vs. Competitors
Compared to its competitors, Novartis Oncology's Customer Satisfaction score is rated right above Genzyme, and is preceded by DuPont.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Johnson & Johnson | 78% |
| DuPont | 72% |
| Novartis Oncology | 67% |
| Genzyme | 50% |
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Novartis Oncology Customer Service
4/5
Novartis Oncology has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Novartis Oncology's Customer Service
Address
East Hanover, NJ
Website
http://www.novartisoncology.com
Phone Number
888-669-6682
Quick Insights into Novartis Oncology Customer Service
Novartis Oncology's Customer Service score was rated highest by Male customers.
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Ranked Novartis Oncology Customer Service the Highest
Novartis Oncology Customer Service Score by Gender
Novartis Oncology's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Novartis Oncology Customer Service Score by Ethnicity
Novartis Oncology's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Novartis Oncology.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Novartis Oncology Customer Service vs. Competitors
Compared to its competitors, Novartis Oncology's Customer Service score is rated right above DuPont, and is preceded by Johnson & Johnson.
| COMPANY | Customer Service Score | |
|---|---|---|
| Johnson & Johnson | 4/5 |
| Novartis Oncology | 4/5 |
| DuPont | 3.8/5 |
| Genzyme | 3.7/5 |
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Novartis Oncology as an Employer
3.7/5
Novartis Oncology has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Novartis Oncology scored a 9 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Novartis Oncology would recommend the brand to a friend. ENPS measures how likely Novartis Oncology employees would recommend working at Novartis Oncology to a friend.
Net Promoter Score
9
NPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 17% | Promoters |
|---|---|
| 25% | Passive |
| 58% | Detractors |
