21
NPS
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Mitsubishi Corporation
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About Mitsubishi Corporation's Brand
Mitsubishi Corporation is Japan's largest trading company and a member of the Mitsubishi keiretsu. Among its major competitors, Mitsubishi Corporation is ranked in 3rd place for NPS while Marubeni Corporation is 1st, and Siemens is 2nd.
Brand at a Glance
75%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Mitsubishi Corporation Ranking
- #3 / 4 of its competitors
Mitsubishi Corporation NPS
Mitsubishi Corporation's Net Promoter Score (NPS) is a 21 with 52% Promoters, 17% Passives, and 31% Detractors. Net Promoter Score tracks whether Mitsubishi Corporation's customers would recommend using the product based on a scale of -100 to 100.
Mitsubishi Corporation Overall NPS
| 52% | Promoters |
|---|---|
| 17% | Passives |
| 31% | Detractors |
Mitsubishi Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 24 | Dec 2023 | 24 |
Feb 2024 21 | Feb 2024 | 21 |
Apr 2024 20 | Apr 2024 | 20 |
May 2024 21 | May 2024 | 21 |
Jul 2024 24 | Jul 2024 | 24 |
Aug 2024 28 | Aug 2024 | 28 |
Sep 2024 27 | Sep 2024 | 27 |
Nov 2024 22 | Nov 2024 | 22 |
Feb 2025 25 | Feb 2025 | 25 |
May 2025 27 | May 2025 | 27 |
Jun 2025 20 | Jun 2025 | 20 |
Aug 2025 21 | Aug 2025 | 21 |
How Other Brands Compare
Mitsubishi Corporation is ranked third for NPS among its competitors. Marubeni Corporation and Siemens come in first and second, with Mitsui & Co., Ltd. coming in at #4.
Mitsubishi Corporation |  Siemens |  Marubeni Corporation |  Mitsui & Co., Ltd. | |
| Global Ranking | #- | #499 | #- | #- |
| NPS | 21 | 37 | 46 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitsubishi Corporation NPS by Gender
Male customers rated Mitsubishi Corporation's NPS 17 points higher than Female customers.
Male
67
Mitsubishi Corporation's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
50
Mitsubishi Corporation's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Mitsubishi Corporation NPS by Ethnicity
Mitsubishi Corporation's NPS was rated 100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 100 | Other | 100 |
Mitsubishi Corporation NPS by Age
Mitsubishi Corporation's NPS was rated 100 points by customers ages 18-25 on Comparably.
Mitsubishi Corporation NPS by Usage
Mitsubishi Corporation's NPS was rated 60 points by customers who have used Mitsubishi Corporation's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
Mitsubishi Corporation NPS vs. Competitors
Compared to its competitors, Mitsubishi Corporation's NPS is rated right above Mitsui & Co., Ltd., and is preceded by Siemens.
Mitsubishi Corporation Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Mitsubishi Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mitsubishi Corporation Customer Loyalty Score by Gender
Male customers rated Mitsubishi Corporation's Customer Loyalty score 22% higher than Female customers.
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Male
100%
Yes
Female
78%
Yes
Mitsubishi Corporation Customer Loyalty Score by Ethnicity
Mitsubishi Corporation's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Mitsubishi Corporation Customer Loyalty Score by Age
Mitsubishi Corporation's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Mitsubishi Corporation Customer Loyalty Score by Usage
Mitsubishi Corporation's Customer Loyalty score was rated 82% by customers who have used Mitsubishi Corporation's products/services for Less than 1 Year.
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Mitsubishi Corporation Customer Loyalty Score by Industry
Mitsubishi Corporation's Customer Loyalty score was rated 100% by Tech industry customers.
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Mitsubishi Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Mitsubishi Corporation's Customer Loyalty score is rated right above Mitsui & Co., Ltd., and is preceded by Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | ITOCHU | 100% |
| Marubeni Corporation | 80% |
| Siemens | 80% |
| Mitsubishi Corporation | 75% |
| Mitsui & Co., Ltd. | 58% |
| Sumitomo Corporation of America | 10% |
 | Toyota Tsusho | N/A |
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Mitsubishi Corporation Product Quality
4/5
Mitsubishi Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Mitsubishi Corporation Product Information
Mitsubishi Corporation’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mitsubishi Corporation's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Energy
FinTech
Social
Quick Insights into Mitsubishi Corporation Product Quality
Mitsubishi Corporation's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Mitsubishi Corporation Product Quality the Highest
Ranked Mitsubishi Corporation Product Quality the Lowest
Mitsubishi Corporation Product Quality Score by Gender
Male customers rated Mitsubishi Corporation's Product Quality score 0.7 stars higher than Female customers.
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Male
4.6/5
Female
3.9/5
Mitsubishi Corporation Product Quality Score by Ethnicity
Mitsubishi Corporation's Product Quality score was rated 4.6 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Mitsubishi Corporation Product Quality Score by Age
Mitsubishi Corporation's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Mitsubishi Corporation Product Quality Score by Usage
Mitsubishi Corporation's Product Quality score was rated 4.1 stars by customers who have used Mitsubishi Corporation's products/services for Less than 1 Year.
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Mitsubishi Corporation Product Quality Score by Industry
Mitsubishi Corporation's Product Quality score was rated 3.8 stars by Tech industry customers.
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Mitsubishi Corporation Product Quality vs. Competitors
Compared to its competitors, Mitsubishi Corporation's Product Quality score is rated right above Mitsui & Co., Ltd., and is preceded by Siemens.
| COMPANY | Product Quality Score | |
|---|---|---|
| Marubeni Corporation | 4.2/5 |
| Siemens | 4/5 |
| Mitsubishi Corporation | 4/5 |
| Mitsui & Co., Ltd. | 3.6/5 |
| ITOCHU | 3.2/5 |
| Sumitomo Corporation of America | 3.1/5 |
| Toyota Tsusho | N/A |
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Mitsubishi Corporation Pricing
Mitsubishi Corporation ROI & Value For Money
3.8/5
Mitsubishi Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Mitsubishi Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Mitsubishi Corporation ROI
Mitsubishi Corporation's ROI score was rated highest by customers ages 18-25, and rated lowest by Female customers.
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Ranked Mitsubishi Corporation ROI the Highest
Ranked Mitsubishi Corporation ROI the Lowest
Mitsubishi Corporation ROI Score by Gender
Male customers rated Mitsubishi Corporation's ROI score 0.3 stars higher than Female customers.
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Male
4.3/5
Female
4/5
Mitsubishi Corporation ROI Score by Ethnicity
Mitsubishi Corporation's ROI score was rated 4.6 stars by Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Mitsubishi Corporation ROI Score by Age
Mitsubishi Corporation's ROI score was rated 4.8 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
Mitsubishi Corporation ROI Score by Usage
Mitsubishi Corporation's ROI score was rated 4.2 stars by customers who have used Mitsubishi Corporation's products/services for Less than 1 Year.
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Mitsubishi Corporation ROI Score by Industry
Mitsubishi Corporation's ROI score was rated 3.8 stars by Tech industry customers.
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Mitsubishi Corporation Pricing vs. Competitors
Compared to its competitors, Mitsubishi Corporation's ROI score is rated right above ITOCHU, and is preceded by Marubeni Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Siemens | 4/5 |
| Mitsui & Co., Ltd. | 4/5 |
| Marubeni Corporation | 3.9/5 |
| Mitsubishi Corporation | 3.8/5 |
| ITOCHU | 3.2/5 |
| Sumitomo Corporation of America | 2.5/5 |
| Toyota Tsusho | N/A |
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Mitsubishi Corporation Customer Satisfaction (CSAT)
Mitsubishi Corporation Customer Satisfaction (CSAT) Score
68 / 100
Mitsubishi Corporation has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
36%
Satisfied
32%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mitsubishi Corporation Customer Satisfaction
Mitsubishi Corporation's Customer Satisfaction score was rated highest by Female customers.
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Ranked Mitsubishi Corporation Customer Satisfaction the Highest
Mitsubishi Corporation Customer Satisfaction Score by Gender
Mitsubishi Corporation's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 100% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Mitsubishi Corporation Customer Satisfaction Score by Usage
Mitsubishi Corporation's Customer Satisfaction score was rated 100 points by customers who have used Mitsubishi Corporation's products/services for Less than 1 Year.
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Mitsubishi Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Mitsubishi Corporation's Customer Satisfaction score is rated right above Mitsui & Co., Ltd., and is preceded by Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ITOCHU | 100% |
| Marubeni Corporation | 83% |
| Siemens | 78% |
| Mitsubishi Corporation | 68% |
| Mitsui & Co., Ltd. | 50% |
| Sumitomo Corporation of America | 40% |
| Toyota Tsusho | 0% |
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Mitsubishi Corporation Customer Service
3.9/5
Mitsubishi Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Mitsubishi Corporation's Customer Service
Address
3-1, Marunouchi 2-Chome, Chiyoda-ku, Tokio, TX 100-8086 Japan
Website
http://www.mitsubishicorp.com/
Quick Insights into Mitsubishi Corporation Customer Service
Mitsubishi Corporation's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Male customers.
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Ranked Mitsubishi Corporation Customer Service the Highest
Ranked Mitsubishi Corporation Customer Service the Lowest
Mitsubishi Corporation Customer Service Score by Gender
Female customers rated Mitsubishi Corporation's Customer Service score 0.4 stars higher than Male customers.
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Male
3.8/5
Female
4.2/5
Mitsubishi Corporation Customer Service Score by Ethnicity
Mitsubishi Corporation's Customer Service score was rated 4.1 stars by Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
Mitsubishi Corporation Customer Service Score by Age
Mitsubishi Corporation's Customer Service score was rated 4.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
Mitsubishi Corporation Customer Service Score by Usage
Mitsubishi Corporation's Customer Service score was rated 4.4 stars by customers who have used Mitsubishi Corporation's products/services for Less than 1 Year.
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Mitsubishi Corporation Customer Service Score by Industry
Mitsubishi Corporation's Customer Service score was rated 4.1 stars by Tech industry customers.
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Mitsubishi Corporation Customer Service vs. Competitors
Compared to its competitors, Mitsubishi Corporation's Customer Service score is rated right above Mitsui & Co., Ltd., and is preceded by Marubeni Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Siemens | 4/5 |
| Marubeni Corporation | 3.9/5 |
| Mitsubishi Corporation | 3.9/5 |
| Mitsui & Co., Ltd. | 3.7/5 |
| ITOCHU | 3.2/5 |
| Sumitomo Corporation of America | 2.5/5 |
| Toyota Tsusho | N/A |
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Mitsubishi Corporation as an Employer
4.3/5
Mitsubishi Corporation has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mitsubishi Corporation scored a 21 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Mitsubishi Corporation would recommend the brand to a friend. ENPS measures how likely Mitsubishi Corporation employees would recommend working at Mitsubishi Corporation to a friend.
Net Promoter Score
21
NPS Score
| 52% | Promoters |
|---|---|
| 17% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
