46
NPS
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Marubeni Corporation
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About Marubeni Corporation's Brand
Marubeni is involved in the handling of products and provision of services in a broad range of sectors.
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Marubeni Corporation NPS
Marubeni Corporation's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Marubeni Corporation's customers would recommend using the product based on a scale of -100 to 100.
Marubeni Corporation Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Marubeni Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
May 2022 33 | May 2022 | 33 |
Jul 2022 25 | Jul 2022 | 25 |
Nov 2022 40 | Nov 2022 | 40 |
Dec 2022 29 | Dec 2022 | 29 |
Apr 2023 22 | Apr 2023 | 22 |
May 2023 36 | May 2023 | 36 |
Aug 2023 38 | Aug 2023 | 38 |
Oct 2023 43 | Oct 2023 | 43 |
May 2024 40 | May 2024 | 40 |
Aug 2024 43 | Aug 2024 | 43 |
May 2025 46 | May 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marubeni Corporation Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Marubeni Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marubeni Corporation Product Quality
4.2/5
Marubeni Corporation has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Marubeni Corporation's overall Product Quality score rated by its users and customers.
Marubeni Corporation Product Information
Marubeni Corporation’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.marubeni.com
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Energy
Hardware and Devices
Marubeni Corporation Pricing
Marubeni Corporation ROI & Value For Money
3.9/5
Marubeni Corporation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Marubeni Corporation Customer Satisfaction (CSAT)
Marubeni Corporation Customer Satisfaction (CSAT) Score
83 / 100
Marubeni Corporation has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marubeni Corporation Customer Service
3.9/5
Marubeni Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Marubeni Corporation's Customer Service
Address
4-2, Ohtemachi 1-chome, Chiyoda-ku, 100-8088 Japan
Website
http://www.marubeni.com
Phone Number
81366581351
Marubeni Corporation as an Employer
4.6/5
Marubeni Corporation has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Marubeni Corporation scored a 46 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Marubeni Corporation would recommend the brand to a friend. ENPS measures how likely Marubeni Corporation employees would recommend working at Marubeni Corporation to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
