0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sumitomo Corporation of America
Marketing or Exec? Claim Your Free Account
About Sumitomo Corporation of America's Brand
Brand at a Glance
10%
Customer Loyalty
3.1/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Sumitomo Corporation of America NPS
Sumitomo Corporation of America's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Sumitomo Corporation of America's customers would recommend using the product based on a scale of -100 to 100.
Sumitomo Corporation of America Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Sumitomo Corporation of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Nov 2023 25 | Nov 2023 | 25 |
Oct 2025 0 | Oct 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sumitomo Corporation of America Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Sumitomo Corporation of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sumitomo Corporation of America Product Quality
3.1/5
Sumitomo Corporation of America has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sumitomo Corporation of America's overall Product Quality score rated by its users and customers.
Sumitomo Corporation of America Product Information
Sumitomo Corporation of America’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.sumitomocorp.com
Sumitomo Corporation of America Pricing
Sumitomo Corporation of America ROI & Value For Money
2.5/5
Sumitomo Corporation of America has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sumitomo Corporation of America's overall ROI score rated by its users and customers.
Sumitomo Corporation of America Customer Satisfaction (CSAT)
Sumitomo Corporation of America Customer Satisfaction (CSAT) Score
40 / 100
Sumitomo Corporation of America has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sumitomo Corporation of America Customer Service
2.5/5
Sumitomo Corporation of America has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Sumitomo Corporation of America's overall Customer Service score rated by its users and customers.
About Sumitomo Corporation of America's Customer Service
Website
http://www.sumitomocorp.com
Sumitomo Corporation of America as an Employer
Consumer vs. Employees
Sumitomo Corporation of America scored a 0 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of Sumitomo Corporation of America would recommend the brand to a friend. ENPS measures how likely Sumitomo Corporation of America employees would recommend working at Sumitomo Corporation of America to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
