0
NPS
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ITOCHU
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About ITOCHU's Brand
Itochu is a group of businesses that engage in importing, exporting, and trading various products. The traded goods include textiles, machinery, metals, minerals, energy, chemicals, food, general products, realty, and information and communications technology. The largest segments by net profit to the group are machinery and energy and chemicals. The machinery business offers machinery to utility and energy plants and sells automobiles and construction machinery. The energy and chemicals segment trades crude oil and oil derivatives and chemicals. The group operates primarily in Japan.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
ITOCHU NPS
ITOCHU's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether ITOCHU's customers would recommend using the product based on a scale of -100 to 100.
ITOCHU Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
ITOCHU NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ITOCHU Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ITOCHU users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ITOCHU Product Quality
3.2/5
ITOCHU has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ITOCHU's overall Product Quality score rated by its users and customers.
ITOCHU Product Information
ITOCHU’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.itochu.co.jp
- Company Size
- 10,000+ Employees
ITOCHU Pricing
ITOCHU ROI & Value For Money
3.2/5
ITOCHU has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ITOCHU's overall ROI score rated by its users and customers.
ITOCHU Customer Satisfaction (CSAT)
ITOCHU Customer Satisfaction (CSAT) Score
100 / 100
ITOCHU has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ITOCHU Customer Service
3.2/5
ITOCHU has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ITOCHU's overall Customer Service score rated by its users and customers.
About ITOCHU's Customer Service
Address
2-5-1, Kita-Aoyama, Tokyo, 107-8077
Website
www.itochu.co.jp
Phone Number
7
Consumer vs. Employees
ITOCHU scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of ITOCHU would recommend the brand to a friend. ENPS measures how likely ITOCHU employees would recommend working at ITOCHU to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
