18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mitsui & Co., Ltd.
Marketing or Exec? Claim Your Free Account
About Mitsui & Co., Ltd. Brand
Brand at a Glance
58%
Customer Loyalty
3.6/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Mitsui & Co., Ltd. NPS
Mitsui & Co., Ltd.'s Net Promoter Score (NPS) is a 18 with 37% Promoters, 44% Passives, and 19% Detractors. Net Promoter Score tracks whether Mitsui & Co., Ltd.'s customers would recommend using the product based on a scale of -100 to 100.
Mitsui & Co., Ltd. Overall NPS
| 37% | Promoters |
|---|---|
| 44% | Passives |
| 19% | Detractors |
Mitsui & Co., Ltd. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 40 | Dec 2021 | 40 |
May 2022 33 | May 2022 | 33 |
Aug 2022 14 | Aug 2022 | 14 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 10 | Mar 2023 | 10 |
Jun 2023 9 | Jun 2023 | 9 |
Sep 2023 9 | Sep 2023 | 9 |
Mar 2024 14 | Mar 2024 | 14 |
Apr 2024 21 | Apr 2024 | 21 |
Jun 2024 27 | Jun 2024 | 27 |
Jan 2025 18 | Jan 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitsui & Co., Ltd. Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Mitsui & Co., Ltd. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mitsui & Co., Ltd. Product Quality
3.6/5
Mitsui & Co., Ltd. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitsui & Co., Ltd. overall Product Quality score rated by its users and customers.
Mitsui & Co., Ltd. Product Information
Mitsui & Co., Ltd.’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://mitsui.com
Mitsui & Co., Ltd. Pricing
Mitsui & Co., Ltd. ROI & Value For Money
4/5
Mitsui & Co., Ltd. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitsui & Co., Ltd. overall ROI score rated by its users and customers.
Mitsui & Co., Ltd. Customer Satisfaction (CSAT)
Mitsui & Co., Ltd. Customer Satisfaction (CSAT) Score
50 / 100
Mitsui & Co., Ltd. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mitsui & Co., Ltd. Customer Service
3.7/5
Mitsui & Co., Ltd. has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mitsui & Co., Ltd. overall Customer Service score rated by its users and customers.
About Mitsui & Co., Ltd.'s Customer Service
Website
http://mitsui.com
Mitsui & Co., Ltd. as an Employer
3.5/5
Mitsui & Co., Ltd. has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Mitsui & Co., Ltd. scored a 18 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Mitsui & Co., Ltd. would recommend the brand to a friend. ENPS measures how likely Mitsui & Co., Ltd. employees would recommend working at Mitsui & Co., Ltd. to a friend.
Net Promoter Score
18
NPS Score
| 37% | Promoters |
|---|---|
| 44% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 39% | Promoters |
|---|---|
| 31% | Passive |
| 30% | Detractors |
