-18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
MItsubishi Electric
Marketing or Exec? Claim Your Free Account
About MItsubishi Electric's Brand
Mitsubishi Electric Corporation manufactures and sells electric and electronic equipment used in various systems and appliances.
Brand at a Glance
72%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
MItsubishi Electric NPS
MItsubishi Electric's Net Promoter Score (NPS) is a -18 with 27% Promoters, 28% Passives, and 45% Detractors. Net Promoter Score tracks whether MItsubishi Electric's customers would recommend using the product based on a scale of -100 to 100.
MItsubishi Electric Overall NPS
| 27% | Promoters |
|---|---|
| 28% | Passives |
| 45% | Detractors |
MItsubishi Electric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
May 2023 0 | May 2023 | 0 |
Jun 2023 0 | Jun 2023 | 0 |
Sep 2023 -25 | Sep 2023 | -25 |
Dec 2023 -40 | Dec 2023 | -40 |
Mar 2024 -17 | Mar 2024 | -17 |
Aug 2024 -1 | Aug 2024 | -1 |
Oct 2024 -13 | Oct 2024 | -13 |
Jun 2025 -18 | Jun 2025 | -18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MItsubishi Electric Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of MItsubishi Electric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MItsubishi Electric Product Quality
3.8/5
MItsubishi Electric has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MItsubishi Electric's overall Product Quality score rated by its users and customers.
MItsubishi Electric Product Information
MItsubishi Electric’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
SaaS
MItsubishi Electric Pricing
MItsubishi Electric ROI & Value For Money
3.7/5
MItsubishi Electric has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MItsubishi Electric's overall ROI score rated by its users and customers.
MItsubishi Electric Customer Satisfaction (CSAT)
MItsubishi Electric Customer Satisfaction (CSAT) Score
86 / 100
MItsubishi Electric has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MItsubishi Electric Customer Service
3.3/5
MItsubishi Electric has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock MItsubishi Electric's overall Customer Service score rated by its users and customers.
About MItsubishi Electric's Customer Service
Address
Tokyo Building 2-7-3 Marunouchi Chiyoda-ku, Chicora, PA 100-8310 Japan
Website
http://global.mitsubishielectric.com
Phone Number
(813) 321-8211
MItsubishi Electric as an Employer
4.5/5
MItsubishi Electric has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of MItsubishi Electric
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
MItsubishi Electric scored a -18 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of MItsubishi Electric would recommend the brand to a friend. ENPS measures how likely MItsubishi Electric employees would recommend working at MItsubishi Electric to a friend.
Net Promoter Score
-18
NPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
