86
NPS
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Sharp Corporation
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About Sharp Corporation's Brand
Sharp Corporation is engaged in the manufacture and sale of electric telecommunication, electric and electronic equipment. Among its major competitors, Sharp Corporation is ranked in 1st place for NPS while Sony is 2nd, and LG is 3rd.
Brand at a Glance
79%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Sharp Corporation Ranking
- #1 / 4 of its competitors
Sharp Corporation NPS
Sharp Corporation's Net Promoter Score (NPS) is a 86 with 86% Promoters, 14% Passives, and 0% Detractors. Net Promoter Score tracks whether Sharp Corporation's customers would recommend using the product based on a scale of -100 to 100.
Sharp Corporation Overall NPS
| 86% | Promoters |
|---|---|
| 14% | Passives |
| 0% | Detractors |
Sharp Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 80 | Dec 2022 | 80 |
Feb 2024 83 | Feb 2024 | 83 |
May 2024 85 | May 2024 | 85 |
How Other Brands Compare
Sharp Corporation is ranked first for NPS among its competitors. Sony and LG come in second and third, with Philips Research coming in at #4.
Sharp Corporation |  Sony |  LG |  Philips Research | |
| Global Ranking | #- | #218 | #398 | #- |
| NPS | 86 | 36 | 10 | -20 |
| Valuation Updated every 24 hours for public companies | - | $76.24B | $7.17B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sharp Corporation NPS by Gender
Sharp Corporation's NPS was rated 67 by Male customers on Comparably.
Male
67
Sharp Corporation's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Sharp Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Sharp Corporation NPS vs. Competitors
Compared to its competitors, Sharp Corporation's NPS is rated right above Sony.
| COMPANY | NPS Score | |
|---|---|---|
| Sharp Corporation | 86 |
| Sony | 36 |
| LG | 10 |
| Philips Research | -20 |
Sharp Corporation Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Sharp Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sharp Corporation Customer Loyalty Score by Gender
Sharp Corporation's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Sharp Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Sharp Corporation's Customer Loyalty score is rated right above LG, and is preceded by Sony.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sony | 81% |
| Sharp Corporation | 79% |
| LG | 77% |
| Philips Research | 73% |
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Sharp Corporation Product Quality
4.1/5
Sharp Corporation has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Sharp Corporation Product Information
Sharp Corporation’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://sharp-world.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Quick Insights into Sharp Corporation Product Quality
Sharp Corporation's Product Quality score was rated highest by Male customers.
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Ranked Sharp Corporation Product Quality the Highest
Sharp Corporation Product Quality Score by Gender
Sharp Corporation's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Sharp Corporation Product Quality vs. Competitors
Compared to its competitors, Sharp Corporation's Product Quality score is rated right above LG, and is preceded by Sony.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sony | 4.2/5 |
| Sharp Corporation | 4.1/5 |
| LG | 3.5/5 |
| Philips Research | 3.3/5 |
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Sharp Corporation Pricing
Sharp Corporation ROI & Value For Money
4.2/5
Sharp Corporation has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Sharp Corporation ROI
Sharp Corporation's ROI score was rated highest by Male customers.
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Ranked Sharp Corporation ROI the Highest
Sharp Corporation ROI Score by Gender
Sharp Corporation's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Sharp Corporation Pricing vs. Competitors
Compared to its competitors, Sharp Corporation's ROI score is rated right above Sony.
| COMPANY | Pricing Score | |
|---|---|---|
| Sharp Corporation | 4.2/5 |
| Sony | 4/5 |
| LG | 3.3/5 |
| Philips Research | 2.6/5 |
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Sharp Corporation Customer Satisfaction (CSAT)
Sharp Corporation Customer Satisfaction (CSAT) Score
100 / 100
Sharp Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sharp Corporation Customer Satisfaction
Sharp Corporation's Customer Satisfaction score was rated highest by Male customers.
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Ranked Sharp Corporation Customer Satisfaction the Highest
Sharp Corporation Customer Satisfaction Score by Gender
Sharp Corporation's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Sharp Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Sharp Corporation's Customer Satisfaction score is rated right above Sony.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sharp Corporation | 100% |
| Sony | 83% |
| Philips Research | 75% |
| LG | 69% |
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Sharp Corporation Customer Service
4.2/5
Sharp Corporation has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Sharp Corporation's Customer Service
Address
Japan
Website
http://sharp-world.com
Phone Number
81-6-6621-1221
Quick Insights into Sharp Corporation Customer Service
Sharp Corporation's Customer Service score was rated highest by Male customers.
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Ranked Sharp Corporation Customer Service the Highest
Sharp Corporation Customer Service Score by Gender
Sharp Corporation's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Sharp Corporation Customer Service vs. Competitors
Compared to its competitors, Sharp Corporation's Customer Service score is rated right above Sony.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sharp Corporation | 4.2/5 |
| Sony | 4/5 |
| LG | 3.2/5 |
| Philips Research | 2.7/5 |
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