0
NPS
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Gorenje
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About Gorenje's Brand
A design that lasts. This is one of the sentences that best describe Gorenje products, beautiful, elegant and with quality. Gorenje is one Among its major competitors, Gorenje is ranked in 3rd place for NPS while Indesit Company is 1st, and BEKO is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Gorenje Ranking
- #2 / 4 of its competitors
Gorenje NPS
Gorenje's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Gorenje's customers would recommend using the product based on a scale of -100 to 100.
Gorenje Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Gorenje NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
How Other Brands Compare
Gorenje is ranked second for NPS among its competitors. Indesit Company and Electrolux come in first and third, with Whirlpool Corporation coming in at #4.
Gorenje |  Electrolux |  Whirlpool Corporation |  Indesit Company | |
| Global Ranking | #- | #312 | #- | #- |
| NPS | 0 | -26 | -42 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.03B | $14.57B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gorenje NPS vs. Competitors
Compared to its competitors, Gorenje's NPS is rated right above Electrolux, and is preceded by BEKO.
| COMPANY | NPS Score | |
|---|---|---|
| Indesit Company | 100 |
 | BEKO | 66 |
| Gorenje | 0 |
| Electrolux | -26 |
| Whirlpool Corporation | -42 |
Gorenje Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Gorenje users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Gorenje Customer Loyalty vs. Competitors
Compared to its competitors, Gorenje's Customer Loyalty score is rated right below Electrolux.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Indesit Company | 100% |
| BEKO | 85% |
| Whirlpool Corporation | 72% |
| Electrolux | 68% |
| Gorenje | 10% |
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Gorenje Product Quality
4/5
Gorenje has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Gorenje Product Information
Gorenje’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.gorenje.com
- Company Size
- 10,000+ Employees
Gorenje Product Quality vs. Competitors
Compared to its competitors, Gorenje's Product Quality score is rated right above Electrolux, and is preceded by BEKO.
| COMPANY | Product Quality Score | |
|---|---|---|
| BEKO | 4.2/5 |
| Gorenje | 4/5 |
| Electrolux | 2.5/5 |
| Whirlpool Corporation | 1.9/5 |
| Indesit Company | 1.5/5 |
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Gorenje Pricing
Gorenje ROI & Value For Money
4/5
Gorenje has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Gorenje Pricing vs. Competitors
Compared to its competitors, Gorenje's ROI score is rated right above Indesit Company, and is preceded by BEKO.
| COMPANY | Pricing Score | |
|---|---|---|
| BEKO | 4.1/5 |
| Gorenje | 4/5 |
| Indesit Company | 3.5/5 |
| Electrolux | 2.3/5 |
| Whirlpool Corporation | 1.8/5 |
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Gorenje Customer Service
3.5/5
Gorenje has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Gorenje's Customer Service
Address
Johann-Schorsch-Gasse 1, 1140 Austria
Website
http://www.gorenje.com
Phone Number
386 3 898 5110
Gorenje Customer Service vs. Competitors
Compared to its competitors, Gorenje's Customer Service score is rated right above Electrolux, and is preceded by Indesit Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| BEKO | 4.1/5 |
| Indesit Company | 3.5/5 |
| Gorenje | 3.5/5 |
| Electrolux | 2.3/5 |
| Whirlpool Corporation | 1.8/5 |
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Consumer vs. Employees
Gorenje scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Gorenje would recommend the brand to a friend. ENPS measures how likely Gorenje employees would recommend working at Gorenje to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
