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About Whirlpool Corporation's Brand

Whirlpool Corporation (NYSE: WHR) is the world’s leading major home appliance company. Among its major competitors, Whirlpool Corporation is ranked in 6th place for NPS while Samsung is 1st, and Haier is 2nd. Overall, Whirlpool Corporation has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $14.57B

Brand at a Glance

74%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.2/5
Customer Service

Whirlpool Corporation Ranking

Whirlpool Corporation NPS

Whirlpool Corporation's Net Promoter Score (NPS) is a -29 with 29% Promoters, 13% Passives, and 58% Detractors. Net Promoter Score tracks whether Whirlpool Corporation's customers would recommend using the product based on a scale of -100 to 100.

Whirlpool Corporation Overall NPS

-29
NPS
29%Promoters
13%Passives
58%Detractors
Whirlpool Corporation Overall NPS

Whirlpool Corporation NPS Trend

-100
-50
0
50
100
Aug 2021
-9
Aug 2021-9
Sep 2021
-9
Sep 2021-9
Oct 2021
-8
Oct 2021-8
Nov 2021
-11
Nov 2021-11
Dec 2021
-14
Dec 2021-14
Jan 2022
-18
Jan 2022-18
Feb 2022
-19
Feb 2022-19
Mar 2022
-25
Mar 2022-25
Apr 2022
-26
Apr 2022-26
May 2022
-29
May 2022-29
Jun 2022
-29
Jun 2022-29
Jul 2022
-29
Jul 2022-29

How Other Brands Compare

Whirlpool Corporation is ranked #4 for NPS among its competitors. Samsung and LG come in first and second, with Electrolux coming in at third. Among those competitors, it is the second most valued company behind Samsung.

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Whirlpool Corporation's Logo
Whirlpool Corporation
Samsung's Logo
Samsung
Electrolux's Logo
Electrolux
LG's Logo
LG
Global Ranking#-#103#312#398
NPS-2924-1312
Social Sentiment Calculated by analyzing social media and other online mentionsNegativeNeutralNegative-
Valuation Updated every 24 hours for public companies$14.57B$263.86B$4.03B$7.17B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Whirlpool Corporation NPS by Gender

Male customers rated Whirlpool Corporation's NPS 31 points higher than Female customers.

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Male

-34

Whirlpool Corporation's NPS was rated -34 by Male customers on Comparably.

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27%
Promoters
12%
Passives
61%
Detractors

Female

-65

Whirlpool Corporation's NPS was rated -65 by Female customers on Comparably.

Sign Up to learn about Whirlpool Corporation's NPS Score rated by Female customers on Comparably.
15%
Promoters
5%
Passives
80%
Detractors

Whirlpool Corporation NPS by Ethnicity

Whirlpool Corporation's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Whirlpool Corporation.
-100
-50
0
50
100
Caucasian
-89
Caucasian-89
African American/Black
20
African American/Black20
Asian or Pacific Islander
17
Asian or Pacific Islander17
Other
-34
Other-34

Whirlpool Corporation NPS by Age

Whirlpool Corporation's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Whirlpool Corporation.
0
20
40
60
80
100
Promoters
25%
Passives
50%
Detractors
25%
18-2525%50%25%
Promoters
33%
Passives
17%
Detractors
50%
26-3033%17%50%
Promoters
50%
Passives
25%
Detractors
25%
31-3550%25%25%
Promoters
27%
Passives
9%
Detractors
64%
41-4527%9%64%
Promoters
50%
Passives
0%
Detractors
50%
46-5050%0%50%
Promoters
18%
Passives
0%
Detractors
82%
51-5518%0%82%
Promoters
17%
Passives
8%
Detractors
75%
56-6017%8%75%
Promoters
0%
Passives
8%
Detractors
92%
61-650%8%92%
Promoters
5%
Passives
6%
Detractors
89%
66+5%6%89%

Whirlpool Corporation NPS by Usage

Whirlpool Corporation's NPS was rated the highest by customers who have used Whirlpool Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Whirlpool Corporation.
-100
-50
0
50
100
Less than 1 Year
-82
Less than 1 Year-82
1 to 2 Years
-28
1 to 2 Years-28
2 to 5 Years
-47
2 to 5 Years-47
5 to 10 Years
-30
5 to 10 Years-30
Over 10 Years
-53
Over 10 Years-53

Whirlpool Corporation NPS vs. Competitors

Compared to its competitors, Whirlpool Corporation's NPS is rated right above Bosch USA, and is preceded by Electrolux.

Unlock Whirlpool Corporation NPS vs. Competitors Data

Whirlpool Corporation's Logo
VS
Samsung's Logo
Haier's Logo
LG's Logo
GE Digital's Logo
Bosc's Logo
Electrolux's Logo
Bosch USA's Logo
Haier America's Logo

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Whirlpool Corporation Customer Reviews

Out of the 34 Whirlpool Corporation customer reviews 4 were positive and 30 were constructive. Whirlpool Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
The lack of responsibility that Whirlpool Customer Service has taken regarding the outstanding product issues that I have had with our dishwasher is astounding. We have owned this dishwasher for just over a year and have only been able to use it for 7 months! Extraordinarily disappointing.
Review from Boston, MA / Female / Caucasian / 31-35Posted 24 days ago
What can this brand most improve?
Resolve problems caused by their products and service providers
Review from Male / Caucasian / 66+Posted 8 days ago
What do you value most about this brand?
nothing is valued here everyone dies 5 words completed.
Review from Non-Binary / African American/Black / 66+Posted 22 days ago
What do you value most about this brand?
Durability of Whirlpool product is good
Review from Male / Asian or Pacific Islander / 41-45Posted 24 days ago
What can this brand most improve?
very poor customer service...hard to get anyone to do anything...very insular...very bad experience for me all around
Review from Male / Caucasian / 66+Posted a month ago

Whirlpool Corporation Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Whirlpool Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74
74%
26
26%
Whirlpool Corporation Customer Loyalty

Whirlpool Corporation Customer Loyalty Score by Gender

Female customers rated Whirlpool Corporation's Customer Loyalty score 11% higher than Male customers.

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Male
67%
Yes
Female
78%
Yes

Whirlpool Corporation Customer Loyalty Score by Ethnicity

Whirlpool Corporation's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Whirlpool Corporation.
67
out of 100
Caucasian
82
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
78
out of 100
Other

Whirlpool Corporation Customer Loyalty Score by Age

Whirlpool Corporation's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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0
20%
40%
60%
80%
100%
18-25
78%
18-2578%
26-30
100%
26-30100%
31-35
89%
31-3589%
41-45
75%
41-4575%
46-50
78%
46-5078%
51-55
75%
51-5575%
56-60
55%
56-6055%
61-65
70%
61-6570%
66+
60%
66+60%

Whirlpool Corporation Customer Loyalty Score by Usage

Whirlpool Corporation's Customer Loyalty score was rated the highest by customers who have used Whirlpool Corporation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
35%
1 to 2 Years
75%
2 to 5 Years
79%
5 to 10 Years
74%
Over 10 Years
80%

Whirlpool Corporation Customer Loyalty Score by Industry

Whirlpool Corporation's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
61%
Accounting
70%
Banking and Financial Services
78%
Consumer Electronics
70%
Consumer Services
100%
Education
55%
Healthcare, Hospitals and Medicine
100%

Whirlpool Corporation Customer Loyalty vs. Competitors

Compared to its competitors, Whirlpool Corporation's Customer Loyalty score is rated right above LG, and is preceded by Samsung.

COMPANYCustomer Loyalty Score
Haier82%
Samsung80%
Whirlpool Corporation74%
LG73%
GE Digital72%
Electrolux71%
Bosch USA67%
Haier America10%
BoscN/A

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Whirlpool Corporation's Logo
VS
Haier's Logo
Samsung's Logo
LG's Logo
GE Digital's Logo
Electrolux's Logo
Bosch USA's Logo
Haier America's Logo
Bosc's Logo

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Whirlpool Corporation Product Quality

2.3/5

Whirlpool Corporation has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

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Whirlpool Corporation Product Information

Whirlpool Corporation’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Whirlpool Corporation's product the highest. Reviewers from the Education industry rated Whirlpool Corporation the lowest at 1.6.

Website
http://www.whirlpoolcorp.com
Company Size
10,000+ Employees

Industry

Consumer Goods

Quick Insights into Whirlpool Corporation Product Quality

Whirlpool Corporation's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Whirlpool Corporation's products/services for Less than 1 Year.

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Ranked Whirlpool Corporation Product Quality the Highest

18-25
3.9
Consumer Services
3.6
Asian or Pacific Islander
3.3

Ranked Whirlpool Corporation Product Quality the Lowest

66+
1.5
Caucasian
1.5
Less than 1 Year
1.5

Whirlpool Corporation Product Quality Score by Gender

Male customers rated Whirlpool Corporation's Product Quality score 0.6 stars higher than Female customers.

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Male

2.2/5

Female

1.6/5

Whirlpool Corporation Product Quality Score by Ethnicity

Whirlpool Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Whirlpool Corporation.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5
African American/Black
3
African American/Black3
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3
Other
2.4
Other2.4

Whirlpool Corporation Product Quality Score by Age

Whirlpool Corporation's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
2.7
26-302.7
31-35
3.7
31-353.7
41-45
2.2
41-452.2
46-50
3
46-503
51-55
1.5
51-551.5
56-60
1.8
56-601.8
61-65
1.5
61-651.5
66+
1.5
66+1.5

Whirlpool Corporation Product Quality Score by Usage

Whirlpool Corporation's Product Quality score was rated the highest by customers who have used Whirlpool Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
1 to 2 Years
2.7
2 to 5 Years
2.2
5 to 10 Years
2.3
Over 10 Years
1.7

Whirlpool Corporation Product Quality Score by Industry

Whirlpool Corporation's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Education industry customers.

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Tech
2
Accounting
2.8
Banking and Financial Services
2.1
Consumer Electronics
2.8
Consumer Services
3.6
Education
1.6
Healthcare, Hospitals and Medicine
1.7

Whirlpool Corporation Product Quality vs. Competitors

Compared to its competitors, Whirlpool Corporation's Product Quality score is rated right above Bosc, and is preceded by Bosch USA.

COMPANYProduct Quality Score
Haier4.1/5
Samsung3.9/5
GE Digital3.8/5
LG3.7/5
Electrolux3/5
Haier America2.5/5
Bosch USA2.4/5
Whirlpool Corporation2.3/5
BoscN/A

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Whirlpool Corporation's Logo
VS
Haier's Logo
Samsung's Logo
GE Digital's Logo
LG's Logo
Electrolux's Logo
Haier America's Logo
Bosch USA's Logo
Bosc's Logo

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Whirlpool Corporation Pricing

Whirlpool Corporation ROI & Value For Money

2.3/5

Whirlpool Corporation has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.

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Whirlpool Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consumer Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Whirlpool Corporation.

Quick Insights into Whirlpool Corporation ROI

Whirlpool Corporation's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Whirlpool Corporation's products/services for Less than 1 Year.

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Ranked Whirlpool Corporation ROI the Highest

31-35
3.9
Consumer Services
3.6
Asian or Pacific Islander
3.1

Ranked Whirlpool Corporation ROI the Lowest

Female
1.5
Healthcare, Hospitals and Medicine
1.5
Less than 1 Year
1.5

Whirlpool Corporation ROI Score by Gender

Male customers rated Whirlpool Corporation's ROI score 0.6 stars higher than Female customers.

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Male

2.1/5

Female

1.5/5

Whirlpool Corporation ROI Score by Ethnicity

Whirlpool Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Whirlpool Corporation.
0
1
2
3
4
5
Caucasian
1.5
Caucasian1.5
African American/Black
2.8
African American/Black2.8
Asian or Pacific Islander
3.1
Asian or Pacific Islander3.1
Other
2.4
Other2.4

Whirlpool Corporation ROI Score by Age

Whirlpool Corporation's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Whirlpool Corporation.
0
1
2
3
4
5
18-25
3.4
18-253.4
26-30
2.5
26-302.5
31-35
3.9
31-353.9
41-45
2
41-452
46-50
2.5
46-502.5
51-55
1.5
51-551.5
56-60
1.8
56-601.8
61-65
1.5
61-651.5
66+
1.5
66+1.5

Whirlpool Corporation ROI Score by Usage

Whirlpool Corporation's ROI score was rated the highest by customers who have used Whirlpool Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
1 to 2 Years
2.7
2 to 5 Years
1.9
5 to 10 Years
2.1
Over 10 Years
1.7

Whirlpool Corporation ROI Score by Industry

Whirlpool Corporation's ROI score was rated the highest by Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
1.8
Accounting
2.5
Banking and Financial Services
1.6
Consumer Electronics
2.8
Consumer Services
3.6
Education
2.1
Healthcare, Hospitals and Medicine
1.5

Whirlpool Corporation Pricing vs. Competitors

Compared to its competitors, Whirlpool Corporation's ROI score is rated right above Bosch USA, and is preceded by Electrolux.

COMPANYPricing Score
Haier4/5
Samsung3.6/5
Haier America3.5/5
LG3.4/5
GE Digital3.4/5
Electrolux2.8/5
Whirlpool Corporation2.3/5
Bosch USA2.2/5
BoscN/A

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Whirlpool Corporation's Logo
VS
Haier's Logo
Samsung's Logo
Haier America's Logo
LG's Logo
GE Digital's Logo
Electrolux's Logo
Bosch USA's Logo
Bosc's Logo

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Whirlpool Corporation Customer Satisfaction (CSAT)

Whirlpool Corporation Customer Satisfaction (CSAT) Score

35 / 100

Whirlpool Corporation has an overall Customer Satisfaction score of 35 rated by its users and customers.

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Very Satisfied14%
Satisfied21%
Neither Satisfied nor Dissatisfied2%
Dissatisfied9%
Very Dissatisfied54%
Very Satisfied
14%
Satisfied
21%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
9%
Very Dissatisfied
54%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Whirlpool Corporation Customer Satisfaction

Whirlpool Corporation's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Education industry.

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Ranked Whirlpool Corporation Customer Satisfaction the Highest

31-35
80%
African American/Black
80%
Accounting
50%

Ranked Whirlpool Corporation Customer Satisfaction the Lowest

Caucasian
8%
61-65
0%
Education
0%

Whirlpool Corporation Customer Satisfaction Score by Gender

Male customers rated Whirlpool Corporation's Customer Satisfaction score 13 points higher than Female customers.

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32 / 100
Male
Very Satisfied
12%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
68%
19 / 100
Female
Very Satisfied
6%
Satisfied
13%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
13%
Very Dissatisfied
66%

Whirlpool Corporation Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Whirlpool Corporation's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.

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8 / 100
Very Satisfied5%
Satisfied3%
Neither Satisfied nor Dissatisfied3%
Dissatisfied5%
Very Dissatisfied84%
Very Satisfied
5%
Satisfied
3%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
5%
Very Dissatisfied
84%

CSAT according to African American/Black

Whirlpool Corporation's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100
Very Satisfied20%
Satisfied60%
Neither Satisfied nor Dissatisfied0%
Dissatisfied20%
Very Dissatisfied0%
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Whirlpool Corporation's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100
Very Satisfied0%
Satisfied80%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
0%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

CSAT according to Other

Whirlpool Corporation's Customer Satisfaction (CSAT) score was rated 38% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Whirlpool Corporation.
38 / 100
Very Satisfied25%
Satisfied13%
Neither Satisfied nor Dissatisfied0%
Dissatisfied12%
Very Dissatisfied50%
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
50%

Whirlpool Corporation Customer Satisfaction Score by Age

Whirlpool Corporation's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
26-30 CSAT Score
33%
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
26-3033%
31-35 CSAT Score
80%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
31-3580%
41-45 CSAT Score
50%
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
41-4550%
51-55 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
67%
51-550%
56-60 CSAT Score
25%
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
63%
56-6025%
61-65 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
89%
61-650%
66+ CSAT Score
8%
Very Satisfied
0%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
85%
66+8%

Whirlpool Corporation Customer Satisfaction Score by Usage

Whirlpool Corporation's Customer Satisfaction score was rated the highest by customers who have used Whirlpool Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
13
1 to 2 Years
33
2 to 5 Years
30
5 to 10 Years
38
Over 10 Years
20

Whirlpool Corporation Customer Satisfaction Score by Industry

Whirlpool Corporation's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.

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Tech
27
Accounting
50
Banking and Financial Services
25
Education
0

Whirlpool Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, Whirlpool Corporation's Customer Satisfaction score is rated right above Haier America, and is preceded by Bosch USA.

COMPANYCustomer Satisfaction (CSAT) Score
Haier93%
GE Digital80%
LG79%
Samsung78%
Electrolux43%
Bosch USA38%
Whirlpool Corporation34%
Haier America0%
Bosc0%

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Whirlpool Corporation's Logo
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Haier's Logo
GE Digital's Logo
LG's Logo
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Electrolux's Logo
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Bosc's Logo

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Whirlpool Corporation Customer Service

2.2/5

Whirlpool Corporation has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.

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About Whirlpool Corporation's Customer Service

Address

2000 N. M-63, Benton Harbor, MI 49022


Website

http://www.whirlpoolcorp.com

Quick Insights into Whirlpool Corporation Customer Service

Whirlpool Corporation's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Whirlpool Corporation's products/services for Less than 1 Year.

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Ranked Whirlpool Corporation Customer Service the Highest

18-25
4.2
Consumer Services
3.7
Asian or Pacific Islander
3.1

Ranked Whirlpool Corporation Customer Service the Lowest

Female
1.5
Healthcare, Hospitals and Medicine
1.5
Less than 1 Year
1.5

Whirlpool Corporation Customer Service Score by Gender

Male customers rated Whirlpool Corporation's Customer Service score 0.7 stars higher than Female customers.

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Male

2.2/5

Female

1.5/5

Whirlpool Corporation Customer Service Score by Ethnicity

Whirlpool Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
1.5
Caucasian1.5
African American/Black
2.8
African American/Black2.8
Asian or Pacific Islander
3.1
Asian or Pacific Islander3.1
Other
2.1
Other2.1

Whirlpool Corporation Customer Service Score by Age

Whirlpool Corporation's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
4.2
18-254.2
26-30
2.4
26-302.4
31-35
3.8
31-353.8
41-45
1.8
41-451.8
46-50
2.9
46-502.9
51-55
1.5
51-551.5
56-60
1.7
56-601.7
61-65
1.5
61-651.5
66+
1.5
66+1.5

Whirlpool Corporation Customer Service Score by Usage

Whirlpool Corporation's Customer Service score was rated the highest by customers who have used Whirlpool Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
1.5
1 to 2 Years
2.6
2 to 5 Years
1.9
5 to 10 Years
2.2
Over 10 Years
1.7

Whirlpool Corporation Customer Service Score by Industry

Whirlpool Corporation's Customer Service score was rated the highest by Consumer Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
2.2
Accounting
2.8
Banking and Financial Services
1.6
Consumer Electronics
3.1
Consumer Services
3.7
Education
2.1
Healthcare, Hospitals and Medicine
1.5

Whirlpool Corporation Customer Service vs. Competitors

Compared to its competitors, Whirlpool Corporation's Customer Service score is rated right above Bosch USA, and is preceded by Electrolux.

COMPANYCustomer Service Score
Haier3.9/5
Samsung3.7/5
Haier America3.5/5
LG3.4/5
GE Digital3.4/5
Electrolux2.8/5
Whirlpool Corporation2.2/5
Bosch USA2/5
BoscN/A

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Whirlpool Corporation's Logo
VS
Haier's Logo
Samsung's Logo
Haier America's Logo
LG's Logo
GE Digital's Logo
Electrolux's Logo
Bosch USA's Logo
Bosc's Logo

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Whirlpool Corporation as an Employer

4.2/5

Whirlpool Corporation has a 4.2/5 stars for its overall company culture rated by their employees

  Whirlpool Corporation CEO
top
20%
CEO of Whirlpool Corporation

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Whirlpool Corporation scored a -29 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Whirlpool Corporation would recommend the brand to a friend. ENPS measures how likely Whirlpool Corporation employees would recommend working at Whirlpool Corporation to a friend.

Net Promoter Score

-29
NPS Score
29%Promoters
13%Passive
58%Detractors

Employee Net Promoter Score

8
eNPS Score
43%Promoters
22%Passive
35%Detractors

Global Ranking Snapshot

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