Whirlpool Corporation NPS & Customer Reviews

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Whirlpool Corporation

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Whirlpool Corporation

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About Whirlpool Corporation's Brand

Whirlpool Corporation (NYSE: WHR) is the world’s leading major home appliance company. Among its major competitors, Whirlpool Corporation is ranked in 6th place for NPS while Haier is 1st, and Samsung is 2nd. Overall, Whirlpool Corporation has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $14.57B

Brand at a Glance

71%

Customer Loyalty

1.9/5

Product Quality

1.8/5

Pricing

1.8/5

Customer Service

Whirlpool Corporation Ranking

^#4 / 4 of its competitors

Whirlpool Corporation NPS

Whirlpool Corporation's Net Promoter Score (NPS) is a -42 with 25% Promoters, 8% Passives, and 67% Detractors. Net Promoter Score tracks whether Whirlpool Corporation's customers would recommend using the product based on a scale of -100 to 100.

Whirlpool Corporation Overall NPS

-42

NPS

25%	Promoters
8%	Passives
67%	Detractors

Whirlpool Corporation NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2025 -41	Apr 2025	-41
May 2025 -42	May 2025	-42
Jun 2025 -41	Jun 2025	-41
Jul 2025 -41	Jul 2025	-41
Aug 2025 -41	Aug 2025	-41
Oct 2025 -42	Oct 2025	-42
Dec 2025 -42	Dec 2025	-42
Jan 2026 -42	Jan 2026	-42
Feb 2026 -44	Feb 2026	-44
Mar 2026 -42	Mar 2026	-42
Apr 2026 -44	Apr 2026	-44
May 2026 -44	May 2026	-44

How Other Brands Compare

Whirlpool Corporation is ranked #4 for NPS among its competitors. Samsung and LG come in first and second, with Electrolux coming in at third. Among those competitors, it is the second most valued company behind Samsung.

	Whirlpool Corporation	Samsung	Electrolux	LG
Global Ranking	#-	#103	#312	#398
NPS	-42	16	-26	10
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$14.57B	$263.86B	$4.03B	$7.17B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Whirlpool Corporation NPS by Gender

Male customers rated Whirlpool Corporation's NPS 21 points higher than Female customers.

Male

-54

Whirlpool Corporation's NPS was rated -54 by Male customers on Comparably.

20%

Promoters

Passives

74%

Detractors

Female

-75

Whirlpool Corporation's NPS was rated -75 by Female customers on Comparably.

11%

Promoters

Passives

86%

Detractors

Whirlpool Corporation NPS by Ethnicity

Whirlpool Corporation's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -84	Caucasian	-84
Hispanic or Latino -34	Hispanic or Latino	-34
African American/Black -48	African American/Black	-48
Asian or Pacific Islander -20	Asian or Pacific Islander	-20
Native American -100	Native American	-100
Other -50	Other	-50

Whirlpool Corporation NPS by Age

Whirlpool Corporation's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

69%

23%

26-30

36%

14%

50%

31-35

35%

15%

50%

36-40

31%

69%

41-45

30%

62%

46-50

19%

81%

51-55

11%

89%

56-60

89%

61-65

96%

66+

91%

Whirlpool Corporation NPS by Usage

Whirlpool Corporation's NPS was rated the highest by customers who have used Whirlpool Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -93	Less than 1 Year	-93
1 to 2 Years -49	1 to 2 Years	-49
2 to 5 Years -57	2 to 5 Years	-57
5 to 10 Years -48	5 to 10 Years	-48
Over 10 Years -70	Over 10 Years	-70

Whirlpool Corporation NPS vs. Competitors

Compared to its competitors, Whirlpool Corporation's NPS is rated right above Bosch USA, and is preceded by Electrolux.

COMPANY		NPS Score
	Haier	27
	Samsung	16
	LG	10
	GE Digital	10
	Bosc	N/A
	Electrolux	-26
	Whirlpool Corporation	-42
	Bosch USA	-44
	Haier America	-76

Whirlpool Corporation Customer Reviews

Out of the 67 Whirlpool Corporation customer reviews 6 were positive and 61 were constructive. Whirlpool Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Whirlpool Corporation Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Whirlpool Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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71%

29%

Whirlpool Corporation Customer Loyalty Score by Gender

Whirlpool Corporation's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.

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Male

70%

Yes

Female

70%

Yes

Whirlpool Corporation Customer Loyalty Score by Ethnicity

Whirlpool Corporation's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Whirlpool Corporation Customer Loyalty Score by Age

Whirlpool Corporation's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 93%	18-25	93%
26-30 74%	26-30	74%
31-35 78%	31-35	78%
36-40 58%	36-40	58%
41-45 79%	41-45	79%
46-50 72%	46-50	72%
51-55 71%	51-55	71%
56-60 68%	56-60	68%
61-65 72%	61-65	72%
66+ 63%	66+	63%

Whirlpool Corporation Customer Loyalty Score by Usage

Whirlpool Corporation's Customer Loyalty score was rated the highest by customers who have used Whirlpool Corporation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	34%
1 to 2 Years	56%
2 to 5 Years	65%
5 to 10 Years	73%
Over 10 Years	85%

Whirlpool Corporation Customer Loyalty Score by Industry

Whirlpool Corporation's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Real Estate industry customers.

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Tech	60%
Accounting	73%
Aerospace and Aviation	80%
Architecture and Planning	100%
Arts and Entertainment	36%
Automotive and Transportation	70%
Banking and Financial Services	58%
Biotech and Pharmaceuticals	70%
Business and Consumer Services	87%
Business Supplies and Equipment	100%
Consulting	64%
Consumer Electronics	55%
Consumer Goods	90%
Consumer Services	82%
Education	75%
Government and Public Policy	82%
Healthcare, Hospitals and Medicine	85%
Hospitality	40%
Insurance	78%
Legal	49%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	66%
Military and Defense	70%
Energy and Manufacturing	70%
Professional Services	100%
Real Estate	33%
Retail	78%
Transportation	78%

Whirlpool Corporation Customer Loyalty vs. Competitors

Compared to its competitors, Whirlpool Corporation's Customer Loyalty score is rated right above Electrolux, and is preceded by GE Digital.

COMPANY		Customer Loyalty Score
	Haier	88%
	Samsung	82%
	LG	77%
	GE Digital	71%
	Whirlpool Corporation	71%
	Electrolux	67%
	Bosch USA	66%
	Haier America	58%
	Bosc	N/A

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Whirlpool Corporation Product Quality

1.9/5

Whirlpool Corporation has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.

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Whirlpool Corporation Product Information

Whirlpool Corporation’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Business Supplies and Equipment industry rated Whirlpool Corporation's product the highest. Reviewers from the Energy and Manufacturing industry rated Whirlpool Corporation the lowest at 1.9.

Website: http://www.whirlpoolcorp.com

Company Size: 10,000+ Employees

Industry

Consumer Goods

Quick Insights into Whirlpool Corporation Product Quality

Whirlpool Corporation's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.

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Ranked Whirlpool Corporation Product Quality the Highest

18-25	4.6
Business Supplies and Equipment	3.5
Asian or Pacific Islander	2.4

Ranked Whirlpool Corporation Product Quality the Lowest

Native American	1.5
Over 10 Years	1.5
Retail	1.5

Whirlpool Corporation Product Quality Score by Gender

Male customers rated Whirlpool Corporation's Product Quality score 0.2 stars higher than Female customers.

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Male

1.7/5

Female

1.5/5

Whirlpool Corporation Product Quality Score by Ethnicity

Whirlpool Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 2.4	Hispanic or Latino	2.4
African American/Black 1.9	African American/Black	1.9
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Native American 1.5	Native American	1.5
Other 1.9	Other	1.9

Whirlpool Corporation Product Quality Score by Age

Whirlpool Corporation's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 2.8	26-30	2.8
31-35 3	31-35	3
36-40 1.7	36-40	1.7
41-45 2.3	41-45	2.3
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Whirlpool Corporation Product Quality Score by Usage

Whirlpool Corporation's Product Quality score was rated the highest by customers who have used Whirlpool Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	2.1
2 to 5 Years	1.8
5 to 10 Years	1.9
Over 10 Years	1.5

Whirlpool Corporation Product Quality Score by Industry

Whirlpool Corporation's Product Quality score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Retail industry customers.

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Tech	1.7
Accounting	2.3
Aerospace and Aviation	3.1
Architecture and Planning	1.5
Arts and Entertainment	1.8
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	2.3
Business and Consumer Services	1.5
Business Supplies and Equipment	3.5
Consulting	1.5
Consumer Electronics	2.2
Consumer Goods	1.5
Consumer Services	2.7
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	2.2
Military and Defense	1.5
Energy and Manufacturing	1.9
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Transportation	1.9

Whirlpool Corporation Product Quality vs. Competitors

Compared to its competitors, Whirlpool Corporation's Product Quality score is rated right above Bosc, and is preceded by Bosch USA.

COMPANY		Product Quality Score
	Haier	4.1/5
	GE Digital	3.9/5
	Samsung	3.7/5
	LG	3.5/5
	Electrolux	2.5/5
	Haier America	2.1/5
	Bosch USA	1.9/5
	Whirlpool Corporation	1.9/5
	Bosc	N/A

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Whirlpool Corporation Pricing

Whirlpool Corporation ROI & Value For Money

1.8/5

Whirlpool Corporation has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.

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Whirlpool Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business Supplies and Equipment industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Whirlpool Corporation.

Quick Insights into Whirlpool Corporation ROI

Whirlpool Corporation's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.

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Ranked Whirlpool Corporation ROI the Highest

18-25	4.4
Business Supplies and Equipment	3.5
Asian or Pacific Islander	2.3

Ranked Whirlpool Corporation ROI the Lowest

Native American	1.5
Over 10 Years	1.5
Retail	1.5

Whirlpool Corporation ROI Score by Gender

Male customers rated Whirlpool Corporation's ROI score 0.3 stars higher than Female customers.

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Male

1.8/5

Female

1.5/5

Whirlpool Corporation ROI Score by Ethnicity

Whirlpool Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 2.2	Hispanic or Latino	2.2
African American/Black 1.9	African American/Black	1.9
Asian or Pacific Islander 2.3	Asian or Pacific Islander	2.3
Native American 1.5	Native American	1.5
Other 1.9	Other	1.9

Whirlpool Corporation ROI Score by Age

Whirlpool Corporation's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 2.6	26-30	2.6
31-35 2.9	31-35	2.9
36-40 1.8	36-40	1.8
41-45 2.2	41-45	2.2
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Whirlpool Corporation ROI Score by Usage

Whirlpool Corporation's ROI score was rated the highest by customers who have used Whirlpool Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	2.1
2 to 5 Years	1.7
5 to 10 Years	1.8
Over 10 Years	1.5

Whirlpool Corporation ROI Score by Industry

Whirlpool Corporation's ROI score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Retail industry customers.

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Tech	1.8
Accounting	2.2
Aerospace and Aviation	2.8
Architecture and Planning	1.8
Arts and Entertainment	2
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	2
Business and Consumer Services	1.5
Business Supplies and Equipment	3.5
Consulting	1.5
Consumer Electronics	2.2
Consumer Goods	1.5
Consumer Services	2.6
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.8
Marketing, Advertising and Research	2.2
Military and Defense	1.5
Energy and Manufacturing	2.5
Professional Services	1.5
Real Estate	1.5
Retail	1.5
Transportation	2

Whirlpool Corporation Pricing vs. Competitors

Compared to its competitors, Whirlpool Corporation's ROI score is rated right above Bosch USA, and is preceded by Haier America.

COMPANY		Pricing Score
	Haier	4/5
	GE Digital	3.5/5
	Samsung	3.5/5
	LG	3.3/5
	Electrolux	2.4/5
	Haier America	2.2/5
	Whirlpool Corporation	1.8/5
	Bosch USA	1.8/5
	Bosc	N/A

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Whirlpool Corporation Customer Satisfaction (CSAT)

Whirlpool Corporation Customer Satisfaction (CSAT) Score

26 / 100

Whirlpool Corporation has an overall Customer Satisfaction score of 26 rated by its users and customers.

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Very Satisfied	14%
Satisfied	12%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	8%
Very Dissatisfied	63%

Very Satisfied

14%

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

63%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Whirlpool Corporation Customer Satisfaction

Whirlpool Corporation's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Transportation industry.

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Ranked Whirlpool Corporation Customer Satisfaction the Highest

18-25	100%
Business Supplies and Equipment	67%
Hispanic or Latino	50%

Ranked Whirlpool Corporation Customer Satisfaction the Lowest

61-65	2%
Native American	0%
Transportation	0%

Whirlpool Corporation Customer Satisfaction Score by Gender

Male customers rated Whirlpool Corporation's Customer Satisfaction score 5 points higher than Female customers.

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20 / 100

Male

	Very Satisfied	10%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	10%
	Very Dissatisfied	66%

15 / 100

Female

	Very Satisfied	9%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	8%
	Very Dissatisfied	76%

Whirlpool Corporation Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Whirlpool Corporation's Customer Satisfaction (CSAT) score was rated 10% according to Caucasian users and customers.

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10 / 100

Very Satisfied	7%
Satisfied	3%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	11%
Very Dissatisfied	77%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

77%

CSAT according to Hispanic or Latino

Whirlpool Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.

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50 / 100

Very Satisfied	17%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

17%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

CSAT according to African American/Black

Whirlpool Corporation's Customer Satisfaction (CSAT) score was rated 38% according to African American/Black users and customers.

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38 / 100

Very Satisfied	14%
Satisfied	24%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	19%
Very Dissatisfied	43%

Very Satisfied

14%

Satisfied

24%

Neither Satisfied nor Dissatisfied

Dissatisfied

19%

Very Dissatisfied

43%

CSAT according to Asian or Pacific Islander

Whirlpool Corporation's Customer Satisfaction (CSAT) score was rated 46% according to Asian or Pacific Islander users and customers.

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46 / 100

Very Satisfied	8%
Satisfied	38%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	0%
Very Dissatisfied	46%

Very Satisfied

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

46%

CSAT according to Native American

Whirlpool Corporation's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to Other

Whirlpool Corporation's Customer Satisfaction (CSAT) score was rated 22% according to Other users and customers.

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22 / 100

Very Satisfied	18%
Satisfied	4%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	3%
Very Dissatisfied	71%

Very Satisfied

18%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

71%

Whirlpool Corporation Customer Satisfaction Score by Age

Whirlpool Corporation's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

100%

26-30

54%

31-35

56%

36-40

23%

41-45

42%

46-50

51-55

56-60

61-65

66+

Whirlpool Corporation Customer Satisfaction Score by Usage

Whirlpool Corporation's Customer Satisfaction score was rated the highest by customers who have used Whirlpool Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	9
1 to 2 Years	27
2 to 5 Years	26
5 to 10 Years	27
Over 10 Years	11

Whirlpool Corporation Customer Satisfaction Score by Industry

Whirlpool Corporation's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Transportation industry customers.

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{
	"title": "Whirlpool Corporation Customer Satisfaction Score by Industry",
	"text": "Whirlpool Corporation's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Transportation industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 24,
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			"csatScore": 24,
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			"score": 57,
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			"stars": 0,
			"csatScore": 0,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Electronics",
			"groupId": 512,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Consumer Electronics customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Whirlpool Corporation's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	24
Accounting	35
Aerospace and Aviation	57
Architecture and Planning	0
Arts and Entertainment	43
Automotive and Transportation	33
Banking and Financial Services	14
Biotech and Pharmaceuticals	33
Business and Consumer Services	0
Business Supplies and Equipment	67
Consulting	0
Consumer Electronics	33
Consumer Goods	0
Consumer Services	17
Education	12
Government and Public Policy	0
Healthcare, Hospitals and Medicine	6
Insurance	0
Legal	0
Manufacturing and Machinery	0
Marketing, Advertising and Research	43
Military and Defense	0
Energy and Manufacturing	17
Professional Services	0
Real Estate	0
Retail	14
Transportation	0

Whirlpool Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, Whirlpool Corporation's Customer Satisfaction score is rated right above Haier America, and is preceded by Bosch USA.

COMPANY		Customer Satisfaction (CSAT) Score
	Haier	91%
	GE Digital	75%
	LG	69%
	Samsung	68%
	Electrolux	35%
	Bosch USA	27%
	Whirlpool Corporation	26%
	Haier America	14%
	Bosc	0%

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Whirlpool Corporation Customer Service

1.8/5

Whirlpool Corporation has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.

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About Whirlpool Corporation's Customer Service

Address

2000 N. M-63, Benton Harbor, MI 49022

Website

http://www.whirlpoolcorp.com

Whirlpool Corporation's Social Links

Quick Insights into Whirlpool Corporation Customer Service

Whirlpool Corporation's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Real Estate industry.

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Ranked Whirlpool Corporation Customer Service the Highest

18-25	4.6
Business Supplies and Equipment	3.5
Asian or Pacific Islander	2.4

Ranked Whirlpool Corporation Customer Service the Lowest

Female	1.5
Over 10 Years	1.5
Real Estate	1.5

Whirlpool Corporation Customer Service Score by Gender

Male customers rated Whirlpool Corporation's Customer Service score 0.2 stars higher than Female customers.

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Male

1.7/5

Female

1.5/5

Whirlpool Corporation Customer Service Score by Ethnicity

Whirlpool Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 2.2	Hispanic or Latino	2.2
African American/Black 2.1	African American/Black	2.1
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Native American 1.6	Native American	1.6
Other 1.9	Other	1.9

Whirlpool Corporation Customer Service Score by Age

Whirlpool Corporation's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4.6	18-25	4.6
26-30 2.6	26-30	2.6
31-35 2.8	31-35	2.8
36-40 2.1	36-40	2.1
41-45 2.1	41-45	2.1
46-50 1.8	46-50	1.8
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Whirlpool Corporation Customer Service Score by Usage

Whirlpool Corporation's Customer Service score was rated the highest by customers who have used Whirlpool Corporation's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	2.1
2 to 5 Years	1.9
5 to 10 Years	1.8
Over 10 Years	1.5

Whirlpool Corporation Customer Service Score by Industry

Whirlpool Corporation's Customer Service score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Real Estate industry customers.

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Tech	1.8
Accounting	2.5
Aerospace and Aviation	3.1
Architecture and Planning	1.5
Arts and Entertainment	2.8
Automotive and Transportation	2
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	2
Business and Consumer Services	1.5
Business Supplies and Equipment	3.5
Consulting	1.5
Consumer Electronics	2.5
Consumer Goods	1.5
Consumer Services	2.7
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Manufacturing and Machinery	1.8
Marketing, Advertising and Research	1.9
Military and Defense	1.5
Energy and Manufacturing	1.9
Professional Services	1.5
Real Estate	1.5
Retail	1.6
Transportation	1.9

Whirlpool Corporation Customer Service vs. Competitors

Compared to its competitors, Whirlpool Corporation's Customer Service score is rated right above Bosch USA, and is preceded by Haier America.

COMPANY		Customer Service Score
	Haier	4/5
	GE Digital	3.6/5
	Samsung	3.5/5
	LG	3.2/5
	Electrolux	2.3/5
	Haier America	2.1/5
	Whirlpool Corporation	1.8/5
	Bosch USA	1.7/5
	Bosc	N/A

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Whirlpool Corporation as an Employer

3.9/5

Whirlpool Corporation has a 3.9/5 stars for its overall company culture rated by their employees

top

40%

CEO of Whirlpool Corporation

Marc Bitzer

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Whirlpool Corporation scored a -42 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Whirlpool Corporation would recommend the brand to a friend. ENPS measures how likely Whirlpool Corporation employees would recommend working at Whirlpool Corporation to a friend.

Net Promoter Score

-42

NPS Score

25%	Promoters
8%	Passive
67%	Detractors

Employee Net Promoter Score

eNPS Score

41%	Promoters
18%	Passive
41%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail