-45
NPS
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Bosch USA
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About Bosch USA's Brand
Bosch USA - Having established a regional presence in 1906 in North America, the Bosch Group employs some 32,500 associates in more than 100 locations.
Brand at a Glance
66%
Customer Loyalty
1.9/5
Product Quality
1.8/5
Pricing
1.7/5
Customer Service
Bosch USA NPS
Bosch USA's Net Promoter Score (NPS) is a -45 with 24% Promoters, 7% Passives, and 69% Detractors. Net Promoter Score tracks whether Bosch USA's customers would recommend using the product based on a scale of -100 to 100.
Bosch USA Overall NPS
| 24% | Promoters |
|---|---|
| 7% | Passives |
| 69% | Detractors |
Bosch USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -43 | Feb 2025 | -43 |
Mar 2025 -43 | Mar 2025 | -43 |
Apr 2025 -43 | Apr 2025 | -43 |
May 2025 -43 | May 2025 | -43 |
Jun 2025 -43 | Jun 2025 | -43 |
Jul 2025 -43 | Jul 2025 | -43 |
Aug 2025 -43 | Aug 2025 | -43 |
Sep 2025 -45 | Sep 2025 | -45 |
Oct 2025 -45 | Oct 2025 | -45 |
Nov 2025 -45 | Nov 2025 | -45 |
Dec 2025 -45 | Dec 2025 | -45 |
Jan 2026 -45 | Jan 2026 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bosch USA NPS by Gender
Male customers rated Bosch USA's NPS 14 points higher than Female customers.
Male
-64
Bosch USA's NPS was rated -64 by Male customers on Comparably.
16%
Promoters
4%
Passives
80%
Detractors
Female
-78
Bosch USA's NPS was rated -78 by Female customers on Comparably.
10%
Promoters
2%
Passives
88%
Detractors
Bosch USA NPS by Ethnicity
Bosch USA's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -87 | Caucasian | -87 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander -42 | Asian or Pacific Islander | -42 |
Native American -60 | Native American | -60 |
Other -63 | Other | -63 |
Bosch USA NPS by Age
Bosch USA's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Bosch USA NPS by Usage
Bosch USA's NPS was rated the highest by customers who have used Bosch USA's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -83 | 1 to 2 Years | -83 |
2 to 5 Years -46 | 2 to 5 Years | -46 |
5 to 10 Years -75 | 5 to 10 Years | -75 |
Over 10 Years -64 | Over 10 Years | -64 |
Bosch USA Customer Reviews
Out of the 61 Bosch USA customer reviews 8 were positive and 53 were constructive. Bosch USA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Bosch USA Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Bosch USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bosch USA Customer Loyalty Score by Gender
Male customers rated Bosch USA's Customer Loyalty score 3% higher than Female customers.
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Male
65%
Yes
Female
62%
Yes
Bosch USA Customer Loyalty Score by Ethnicity
Bosch USA's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bosch USA.
59
out of 100
Caucasian
55
out of 100
Hispanic or Latino
82
out of 100
African American/Black
63
out of 100
Asian or Pacific Islander
82
out of 100
Native American
67
out of 100
Other
Bosch USA Customer Loyalty Score by Age
Bosch USA's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 90% | 18-25 | 90% |
26-30 70% | 26-30 | 70% |
31-35 46% | 31-35 | 46% |
36-40 46% | 36-40 | 46% |
41-45 76% | 41-45 | 76% |
46-50 49% | 46-50 | 49% |
51-55 59% | 51-55 | 59% |
56-60 70% | 56-60 | 70% |
61-65 68% | 61-65 | 68% |
66+ 62% | 66+ | 62% |
Bosch USA Customer Loyalty Score by Usage
Bosch USA's Customer Loyalty score was rated the highest by customers who have used Bosch USA's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Bosch USA Customer Loyalty Score by Industry
Bosch USA's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Insurance industry customers.
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Bosch USA Product Quality
1.9/5
Bosch USA has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Bosch USA Product Information
Bosch USA’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Manufacturing and Machinery industry rated Bosch USA's product the highest. Reviewers from the Consulting industry rated Bosch USA the lowest at 1.9.
- Website
- http://www.bosch.us/
- Company Size
- 10,000+ Employees
Industry
Mechanical, Civil or Industrial Engineering
Quick Insights into Bosch USA Product Quality
Bosch USA's Product Quality score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Real Estate industry.
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Ranked Bosch USA Product Quality the Highest
Ranked Bosch USA Product Quality the Lowest
Bosch USA Product Quality Score by Gender
Male customers rated Bosch USA's Product Quality score 0.3 stars higher than Female customers.
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Male
1.8/5
Female
1.5/5
Bosch USA Product Quality Score by Ethnicity
Bosch USA's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bosch USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Native American 1.6 | Native American | 1.6 |
Other 1.8 | Other | 1.8 |
Bosch USA Product Quality Score by Age
Bosch USA's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bosch USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.6 | 26-30 | 4.6 |
31-35 2.5 | 31-35 | 2.5 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Bosch USA Product Quality Score by Usage
Bosch USA's Product Quality score was rated the highest by customers who have used Bosch USA's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bosch USA Product Quality Score by Industry
Bosch USA's Product Quality score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Real Estate industry customers.
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Bosch USA Pricing
Bosch USA ROI & Value For Money
1.8/5
Bosch USA has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Bosch USA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Accounting industry think that they had the lowest ROI from Bosch USA.
Quick Insights into Bosch USA ROI
Bosch USA's ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Real Estate industry.
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Ranked Bosch USA ROI the Highest
Ranked Bosch USA ROI the Lowest
Bosch USA ROI Score by Gender
Male customers rated Bosch USA's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Bosch USA ROI Score by Ethnicity
Bosch USA's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bosch USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Native American 1.8 | Native American | 1.8 |
Other 1.7 | Other | 1.7 |
Bosch USA ROI Score by Age
Bosch USA's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bosch USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.6 | 26-30 | 4.6 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Bosch USA ROI Score by Usage
Bosch USA's ROI score was rated the highest by customers who have used Bosch USA's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bosch USA ROI Score by Industry
Bosch USA's ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Real Estate industry customers.
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Bosch USA Customer Satisfaction (CSAT)
Bosch USA Customer Satisfaction (CSAT) Score
27 / 100
Bosch USA has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
14%
Satisfied
13%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
9%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bosch USA Customer Satisfaction
Bosch USA's Customer Satisfaction score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Real Estate industry.
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Ranked Bosch USA Customer Satisfaction the Highest
Ranked Bosch USA Customer Satisfaction the Lowest
Bosch USA Customer Satisfaction Score by Gender
Male customers rated Bosch USA's Customer Satisfaction score 8 points higher than Female customers.
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21 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 7% | |
Very Dissatisfied | 68% |
13 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 12% | |
Very Dissatisfied | 72% |
Bosch USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bosch USA's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
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9 / 100
Very Satisfied
5%
Satisfied
4%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
12%
Very Dissatisfied
78%
CSAT according to Hispanic or Latino
Bosch USA's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Bosch USA's Customer Satisfaction (CSAT) score was rated 30% according to African American/Black users and customers.
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30 / 100
Very Satisfied
20%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
Bosch USA's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
42%
CSAT according to Native American
Bosch USA's Customer Satisfaction (CSAT) score was rated 20% according to Native American users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to Other
Bosch USA's Customer Satisfaction (CSAT) score was rated 23% according to Other users and customers.
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23 / 100
Very Satisfied
18%
Satisfied
5%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
65%
Bosch USA Customer Satisfaction Score by Age
Bosch USA's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bosch USA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 71% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 36-40 | 29% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 29% | |||||||||||||||
| 51-55 | 15% | |||||||||||||||
| 56-60 | 16% | |||||||||||||||
| 61-65 | 12% | |||||||||||||||
| 66+ | 3% |
Bosch USA Customer Satisfaction Score by Usage
Bosch USA's Customer Satisfaction score was rated the highest by customers who have used Bosch USA's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Bosch USA Customer Satisfaction Score by Industry
Bosch USA's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Bosch USA Customer Satisfaction Score by Industry",
"text": "Bosch USA's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Real Estate industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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"stars": 0,
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{
"label": "Accounting",
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{
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"groupId": 499,
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"scoreClassName": "",
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{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 80,
"stars": 0,
"csatScore": 80,
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{
"label": "Banking and Financial Services",
"groupId": 501,
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"stars": 0,
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"scoreClassName": "",
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{
"label": "Construction",
"groupId": 510,
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"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Consulting",
"groupId": 511,
"score": 38,
"stars": 0,
"csatScore": 38,
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"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 15,
"stars": 0,
"csatScore": 15,
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{
"label": "Government and Public Policy",
"groupId": 521,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Bosch USA's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 14
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
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]
}Bosch USA Customer Service
1.7/5
Bosch USA has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Bosch USA's overall Customer Service score rated by its users and customers.
About Bosch USA's Customer Service
Address
38000 Hills Tech Dr., Detroit, MI 48331
Website
http://www.bosch.us/
Bosch USA's Social Links
Quick Insights into Bosch USA Customer Service
Bosch USA's Customer Service score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Real Estate industry.
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Ranked Bosch USA Customer Service the Highest
Ranked Bosch USA Customer Service the Lowest
Bosch USA Customer Service Score by Gender
Bosch USA's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Bosch USA Customer Service Score by Ethnicity
Bosch USA's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bosch USA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Native American 1.5 | Native American | 1.5 |
Other 1.7 | Other | 1.7 |
Bosch USA Customer Service Score by Age
Bosch USA's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bosch USA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4 | 26-30 | 4 |
31-35 2.7 | 31-35 | 2.7 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Bosch USA Customer Service Score by Usage
Bosch USA's Customer Service score was rated the highest by customers who have used Bosch USA's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Bosch USA Customer Service Score by Industry
Bosch USA's Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Real Estate industry customers.
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Bosch USA as an Employer
3.9/5
Bosch USA has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Bosch USA scored a -45 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Bosch USA would recommend the brand to a friend. ENPS measures how likely Bosch USA employees would recommend working at Bosch USA to a friend.
Net Promoter Score
-45
NPS Score
| 24% | Promoters |
|---|---|
| 7% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 45% | Promoters |
|---|---|
| 26% | Passive |
| 29% | Detractors |
