66
NPS
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BEKO
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About BEKO's Brand
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
BEKO NPS
BEKO's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether BEKO's customers would recommend using the product based on a scale of -100 to 100.
BEKO Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
BEKO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Feb 2024 33 | Feb 2024 | 33 |
May 2024 50 | May 2024 | 50 |
Jun 2025 60 | Jun 2025 | 60 |
Sep 2025 67 | Sep 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BEKO Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of BEKO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BEKO Product Quality
4.2/5
BEKO has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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BEKO Product Information
BEKO’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.beko.com
- Company Size
- 501-1,000 Employees
BEKO Pricing
BEKO ROI & Value For Money
4.1/5
BEKO has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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BEKO Customer Satisfaction (CSAT)
BEKO Customer Satisfaction (CSAT) Score
100 / 100
BEKO has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BEKO Customer Service
4.1/5
BEKO has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About BEKO's Customer Service
Address
Turkey
Website
http://www.beko.com
Consumer vs. Employees
BEKO scored a 66 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of BEKO would recommend the brand to a friend. ENPS measures how likely BEKO employees would recommend working at BEKO to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
