Vizio NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Vizio

Marketing or Exec? Claim Your Free Account

Vizio

Rate this Brand

About Vizio's Brand

VIZIO is a leading HDTV brand and the #1 Sound Bar Brand in America. Among its major competitors, Vizio is ranked in 3rd place for NPS while Samsung is 1st, and LG is 2nd.

Brand at a Glance

65%

Customer Loyalty

2.8/5

Product Quality

3/5

Pricing

2.9/5

Customer Service

Vizio Ranking

^#3 / 4 of its competitors

Vizio NPS

Vizio's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Vizio's customers would recommend using the product based on a scale of -100 to 100.

Vizio Overall NPS

-17

NPS

33%	Promoters
17%	Passives
50%	Detractors

Vizio NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 -14	Dec 2023	-14
Jan 2024 -16	Jan 2024	-16
Feb 2024 -10	Feb 2024	-10
Mar 2024 -13	Mar 2024	-13
Apr 2024 -9	Apr 2024	-9
Jun 2024 -12	Jun 2024	-12
Aug 2024 -12	Aug 2024	-12
Nov 2024 -11	Nov 2024	-11
Feb 2025 -13	Feb 2025	-13
Apr 2025 -14	Apr 2025	-14
Dec 2025 -16	Dec 2025	-16
Jan 2026 -18	Jan 2026	-18

How Other Brands Compare

Vizio is ranked third for NPS among its competitors. Samsung and LG come in first and second, with Philips Research coming in at #4.

	Vizio	Samsung	LG	Philips Research
Global Ranking	#-	#103	#398	#-
NPS	-17	14	10	-20
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$263.86B	$7.17B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Vizio NPS by Gender

Male customers rated Vizio's NPS 8 points higher than Female customers.

Male

-37

Vizio's NPS was rated -37 by Male customers on Comparably.

27%

Promoters

Passives

64%

Detractors

Female

-45

Vizio's NPS was rated -45 by Female customers on Comparably.

22%

Promoters

11%

Passives

67%

Detractors

Vizio NPS by Ethnicity

Vizio's NPS was rated -39 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -39	Caucasian	-39

Vizio NPS by Age

Vizio's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

61-65

33%

67%

66+

17%

83%

Vizio NPS by Usage

Vizio's NPS was rated the highest by customers who have used Vizio's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -100	Less than 1 Year	-100
2 to 5 Years -75	2 to 5 Years	-75
5 to 10 Years -50	5 to 10 Years	-50
Over 10 Years 40	Over 10 Years	40

Vizio NPS vs. Competitors

Compared to its competitors, Vizio's NPS is rated right above Philips Research, and is preceded by LG.

COMPANY		NPS Score
	Samsung	14
	LG	10
	Vizio	-17
	Philips Research	-20

Vizio Customer Reviews

Out of the 6 Vizio customer reviews 2 were positive and 4 were constructive. Vizio customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Vizio Customer Loyalty

65%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

65% of Vizio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

65%

35%

Vizio Customer Loyalty Score by Gender

Female customers rated Vizio's Customer Loyalty score 1% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Vizio.

Male

59%

Yes

Female

60%

Yes

Vizio Customer Loyalty Score by Ethnicity

Vizio's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Vizio.

out of 100

Caucasian

Vizio Customer Loyalty Score by Age

Vizio's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Vizio.

20%

40%

60%

80%

100%

Summary	Age	Score
61-65 40%	61-65	40%
66+ 70%	66+	70%

Vizio Customer Loyalty Score by Usage

Vizio's Customer Loyalty score was rated the highest by customers who have used Vizio's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	28%
2 to 5 Years	78%
5 to 10 Years	78%
Over 10 Years	82%

Vizio Customer Loyalty Score by Industry

Vizio's Customer Loyalty score was rated 100% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%

Vizio Customer Loyalty vs. Competitors

Compared to its competitors, Vizio's Customer Loyalty score is rated right below Philips Research.

COMPANY		Customer Loyalty Score
	Samsung	82%
	LG	77%
	Philips Research	73%
	Vizio	65%

Unlock Vizio Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Vizio Customer Loyalty vs. Competitors data and gain insights into your customers today.

Vizio Product Quality

2.8/5

Vizio has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Vizio's overall Product Quality score rated by its users and customers.

Vizio Product Information

Vizio’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Vizio's product the highest.

Website: http://vizio.com

Company Size: 201-500 Employees

Industry

Tech

Consumer Services

Hardware and Devices

Quick Insights into Vizio Product Quality

Vizio's Product Quality score was rated highest by customers who have used Vizio's products/services for Over 10 Years, and rated lowest by customers who have used Vizio's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked Vizio's Product Quality.

Ranked Vizio Product Quality the Highest

Over 10 Years	3.7
Tech	3.5
61-65	2.3

Ranked Vizio Product Quality the Lowest

Male	2.1
66+	1.5
Less than 1 Year	1.5

Vizio Product Quality Score by Gender

Female customers rated Vizio's Product Quality score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Vizio.

Male

2.1/5

Female

2.3/5

Vizio Product Quality Score by Ethnicity

Vizio's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Vizio.

Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2

Vizio Product Quality Score by Age

Vizio's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Vizio.

Summary	Age	Score
61-65 2.3	61-65	2.3
66+ 1.5	66+	1.5

Vizio Product Quality Score by Usage

Vizio's Product Quality score was rated the highest by customers who have used Vizio's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	1.5
2 to 5 Years	1.6
5 to 10 Years	2.4
Over 10 Years	3.7

Vizio Product Quality Score by Industry

Vizio's Product Quality score was rated 3.5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	3.5

Vizio Product Quality vs. Competitors

Compared to its competitors, Vizio's Product Quality score is rated right below Philips Research.

COMPANY		Product Quality Score
	Samsung	3.6/5
	LG	3.5/5
	Philips Research	3.3/5
	Vizio	2.8/5

Unlock Vizio Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Vizio Product Quality vs. Competitors data and gain insights into your customers today.

Vizio Pricing

Vizio ROI & Value For Money

3/5

Vizio has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

Sign Up to unlock Vizio's overall ROI score rated by its users and customers.

Vizio Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Vizio ROI

Vizio's ROI score was rated highest by customers who have used Vizio's products/services for Over 10 Years, and rated lowest by customers who have used Vizio's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked Vizio's ROI score.

Ranked Vizio ROI the Highest

Over 10 Years	4.2
Tech	3.5
Female	2.5

Ranked Vizio ROI the Lowest

Male	2.2
66+	1.6
Less than 1 Year	1.5

Vizio ROI Score by Gender

Female customers rated Vizio's ROI score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Vizio.

Male

2.2/5

Female

2.5/5

Vizio ROI Score by Ethnicity

Vizio's ROI score was rated 2.4 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vizio.

Summary	Ethnicity	Score
Caucasian 2.4	Caucasian	2.4

Vizio ROI Score by Age

Vizio's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Vizio.

Summary	Age	Score
61-65 2	61-65	2
66+ 1.6	66+	1.6

Vizio ROI Score by Usage

Vizio's ROI score was rated the highest by customers who have used Vizio's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	1.5
2 to 5 Years	1.7
5 to 10 Years	2.4
Over 10 Years	4.2

Vizio ROI Score by Industry

Vizio's ROI score was rated 3.5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	3.5

Vizio Pricing vs. Competitors

Compared to its competitors, Vizio's ROI score is rated right above Philips Research, and is preceded by LG.

COMPANY		Pricing Score
	Samsung	3.5/5
	LG	3.3/5
	Vizio	3/5
	Philips Research	2.6/5

Unlock Vizio ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Vizio ROI vs. Competitors data and gain insights into your customers today.

Vizio Customer Satisfaction (CSAT)

Vizio Customer Satisfaction (CSAT) Score

43 / 100

Vizio has an overall Customer Satisfaction score of 43 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	26%
Satisfied	17%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	4%
Very Dissatisfied	36%

Very Satisfied

26%

Satisfied

17%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

36%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Vizio Customer Satisfaction

Vizio's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Vizio's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked Vizio's Customer Satisfaction.

Ranked Vizio Customer Satisfaction the Highest

Tech	67%
Over 10 Years	60%
61-65	33%

Ranked Vizio Customer Satisfaction the Lowest

Male	27%
66+	0%
Less than 1 Year	0%

Vizio Customer Satisfaction Score by Gender

Female customers rated Vizio's Customer Satisfaction score 6 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Vizio.

27 / 100

Male

	Very Satisfied	18%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	0%
	Very Dissatisfied	64%

33 / 100

Female

	Very Satisfied	22%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	11%
	Very Dissatisfied	45%

Vizio Customer Satisfaction Score by Ethnicity

Caucasian
31%

CSAT according to Caucasian

Vizio's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Vizio.

31 / 100

Very Satisfied	19%
Satisfied	12%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	0%
Very Dissatisfied	63%

Very Satisfied

19%

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

63%

Vizio Customer Satisfaction Score by Age

Vizio's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Vizio.

100

Breakdown

Age

Score

61-65

33%

66+

Vizio Customer Satisfaction Score by Usage

Vizio's Customer Satisfaction score was rated the highest by customers who have used Vizio's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	0
2 to 5 Years	25
5 to 10 Years	25
Over 10 Years	60

Vizio Customer Satisfaction Score by Industry

Vizio's Customer Satisfaction score was rated 67 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Vizio Customer Satisfaction Score by Industry",
	"text": "Vizio's Customer Satisfaction score was rated 67 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Vizio's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		}
	]
}

Tech	67

Vizio Customer Satisfaction vs. Competitors

Compared to its competitors, Vizio's Customer Satisfaction score is rated right below LG.

COMPANY		Customer Satisfaction (CSAT) Score
	Philips Research	75%
	Samsung	69%
	LG	69%
	Vizio	43%

Unlock Vizio Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Vizio Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Vizio Customer Service

2.9/5

Vizio has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

Sign Up to unlock Vizio's overall Customer Service score rated by its users and customers.

About Vizio's Customer Service

Address

39 Tesla, Irvine, CA 92618

Website

http://vizio.com

Phone Number

949-428-2525

Vizio's Social Links

Quick Insights into Vizio Customer Service

Vizio's Customer Service score was rated highest by customers who have used Vizio's products/services for Over 10 Years, and rated lowest by customers who have used Vizio's products/services for Less than 1 Year.

Sign Up to unlock insights into how customers have ranked Vizio's Customer Service score.

Ranked Vizio Customer Service the Highest

Over 10 Years	3.7
Tech	3.1
Female	2.5

Ranked Vizio Customer Service the Lowest

Male	2
66+	1.5
Less than 1 Year	1.5

Vizio Customer Service Score by Gender

Female customers rated Vizio's Customer Service score 0.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Vizio.

Male

2/5

Female

2.5/5

Vizio Customer Service Score by Ethnicity

Vizio's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Vizio.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.1	Caucasian	2.1

Vizio Customer Service Score by Age

Vizio's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Vizio.

100

Summary	Age	Customer Service Score
61-65 2.3	61-65	2.3
66+ 1.5	66+	1.5

Vizio Customer Service Score by Usage

Vizio's Customer Service score was rated the highest by customers who have used Vizio's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	1.5
2 to 5 Years	1.5
5 to 10 Years	2.9
Over 10 Years	3.7

Vizio Customer Service Score by Industry

Vizio's Customer Service score was rated 3.1 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	3.1

Vizio Customer Service vs. Competitors

Compared to its competitors, Vizio's Customer Service score is rated right above Philips Research, and is preceded by LG.

COMPANY		Customer Service Score
	Samsung	3.5/5
	LG	3.2/5
	Vizio	2.9/5
	Philips Research	2.7/5

Unlock Vizio Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Vizio Customer Service vs. Competitors data and gain insights into your customers today.

Vizio as an Employer

2.5/5

Vizio has a 2.5/5 stars for its overall company culture rated by their employees

bottom

CEO of Vizio

William Wang

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Vizio scored a -17 for Net Promoter Score and a -55 for Employee Net Promoter Score. NPS gauges how likely a customer of Vizio would recommend the brand to a friend. ENPS measures how likely Vizio employees would recommend working at Vizio to a friend.

Net Promoter Score

-17

NPS Score

33%	Promoters
17%	Passive
50%	Detractors

Employee Net Promoter Score

-55

eNPS Score

19%	Promoters
7%	Passive
74%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail