Intercontinental Exchange NPS & Customer Reviews

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Intercontinental Exchange

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Intercontinental Exchange

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About Intercontinental Exchange's Brand

Intercontinental Exchange is an operator of regulated exchanges and clearing houses serving the risk management needs of global markets. Among its major competitors, Intercontinental Exchange is ranked in 3rd place for NPS while Deutsche Börse Group is 1st, and CME Group is 2nd.Their current market cap is $63.62B

Brand at a Glance

76%

Customer Loyalty

3.7/5

Product Quality

4/5

Pricing

3.9/5

Customer Service

Intercontinental Exchange Ranking

^#3 / 4 of its competitors

Intercontinental Exchange NPS

Intercontinental Exchange's Net Promoter Score (NPS) is a 20 with 45% Promoters, 30% Passives, and 25% Detractors. Net Promoter Score tracks whether Intercontinental Exchange's customers would recommend using the product based on a scale of -100 to 100.

Intercontinental Exchange Overall NPS

NPS

45%	Promoters
30%	Passives
25%	Detractors

Intercontinental Exchange NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 22	Jun 2023	22
Sep 2023 21	Sep 2023	21
Oct 2023 20	Oct 2023	20
Dec 2023 25	Dec 2023	25
Feb 2024 19	Feb 2024	19
Mar 2024 18	Mar 2024	18
Apr 2024 15	Apr 2024	15
May 2024 16	May 2024	16
Jul 2024 16	Jul 2024	16
Aug 2024 17	Aug 2024	17
Dec 2024 21	Dec 2024	21
Jan 2026 20	Jan 2026	20

How Other Brands Compare

Intercontinental Exchange is ranked third for NPS among its competitors. Deutsche Börse Group and CME Group come in first and second, with Nasdaq coming in at #4. Among those competitors, it is the third most valued company behind CME Group.

	Intercontinental Exchange	Nasdaq	CME Group	Deutsche Börse Group
Global Ranking	#-	#206	#480	#-
NPS	20	15	29	100
Valuation Updated every 24 hours for public companies	$63.62B	$23.69B	$70.03B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Intercontinental Exchange NPS by Gender

Female customers rated Intercontinental Exchange's NPS 33 points higher than Male customers.

Male

Intercontinental Exchange's NPS was rated 17 by Male customers on Comparably.

50%

Promoters

17%

Passives

33%

Detractors

Female

Intercontinental Exchange's NPS was rated 50 by Female customers on Comparably.

50%

Promoters

50%

Passives

Detractors

Intercontinental Exchange NPS by Ethnicity

Intercontinental Exchange's NPS was rated 34 points by Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Other 34	Other	34

Intercontinental Exchange NPS by Age

Intercontinental Exchange's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

26-30

100%

31-35

67%

33%

Intercontinental Exchange NPS by Usage

Intercontinental Exchange's NPS was rated 75 points by customers who have used Intercontinental Exchange's products/services for 1 to 2 Years.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 75	1 to 2 Years	75

Intercontinental Exchange NPS vs. Competitors

Compared to its competitors, Intercontinental Exchange's NPS is rated right above Nasdaq, and is preceded by CME Group.

COMPANY		NPS Score
	Deutsche Börse Group	100
	CME Group	29
	Intercontinental Exchange	20
	Nasdaq	15
	One Credit	N/A

Intercontinental Exchange Customer Reviews

Intercontinental Exchange Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Intercontinental Exchange users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76%

24%

Intercontinental Exchange Customer Loyalty Score by Gender

Female customers rated Intercontinental Exchange's Customer Loyalty score 30% higher than Male customers.

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Male

70%

Yes

Female

100%

Yes

Intercontinental Exchange Customer Loyalty Score by Ethnicity

Intercontinental Exchange's Customer Loyalty score was rated 100% by Other customers on Comparably.

% who answered "Yes"

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100

out of 100

Other

Intercontinental Exchange Customer Loyalty Score by Age

Intercontinental Exchange's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
31-35 40%	31-35	40%

Intercontinental Exchange Customer Loyalty Score by Usage

Intercontinental Exchange's Customer Loyalty score was rated 78% by customers who have used Intercontinental Exchange's products/services for 1 to 2 Years.

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1 to 2 Years	78%

Intercontinental Exchange Customer Loyalty Score by Industry

Intercontinental Exchange's Customer Loyalty score was rated 70% by Accounting industry customers.

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Accounting	70%

Intercontinental Exchange Customer Loyalty vs. Competitors

Compared to its competitors, Intercontinental Exchange's Customer Loyalty score is rated right above One Credit, and is preceded by Nasdaq.

COMPANY		Customer Loyalty Score
	Deutsche Börse Group	100%
	CME Group	87%
	Nasdaq	77%
	Intercontinental Exchange	76%
	One Credit	N/A

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Intercontinental Exchange Product Quality

3.7/5

Intercontinental Exchange has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Intercontinental Exchange Product Information

Intercontinental Exchange’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Intercontinental Exchange's product the highest.

Website: http://www.theice.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

FinTech

Quick Insights into Intercontinental Exchange Product Quality

Intercontinental Exchange's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.

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Ranked Intercontinental Exchange Product Quality the Highest

26-30	4.6
Other	4.6
Female	4.5

Ranked Intercontinental Exchange Product Quality the Lowest

Male	3.8
31-35	3

Intercontinental Exchange Product Quality Score by Gender

Female customers rated Intercontinental Exchange's Product Quality score 0.7 stars higher than Male customers.

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Male

3.8/5

Female

4.5/5

Intercontinental Exchange Product Quality Score by Ethnicity

Intercontinental Exchange's Product Quality score was rated 4.6 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 4.6	Other	4.6

Intercontinental Exchange Product Quality Score by Age

Intercontinental Exchange's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
26-30 4.6	26-30	4.6
31-35 3	31-35	3

Intercontinental Exchange Product Quality Score by Usage

Intercontinental Exchange's Product Quality score was rated 4.1 stars by customers who have used Intercontinental Exchange's products/services for 1 to 2 Years.

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1 to 2 Years	4.1

Intercontinental Exchange Product Quality Score by Industry

Intercontinental Exchange's Product Quality score was rated 3.8 stars by Accounting industry customers.

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Accounting	3.8

Intercontinental Exchange Product Quality vs. Competitors

Compared to its competitors, Intercontinental Exchange's Product Quality score is rated right above Nasdaq, and is preceded by Deutsche Börse Group.

COMPANY		Product Quality Score
	CME Group	4.1/5
	Deutsche Börse Group	4/5
	Intercontinental Exchange	3.7/5
	Nasdaq	3.7/5
	One Credit	N/A

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Intercontinental Exchange Pricing

Intercontinental Exchange ROI & Value For Money

4/5

Intercontinental Exchange has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Intercontinental Exchange Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into Intercontinental Exchange ROI

Intercontinental Exchange's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.

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Ranked Intercontinental Exchange ROI the Highest

26-30	4.8
1 to 2 Years	4.5
Female	4.2

Ranked Intercontinental Exchange ROI the Lowest

Male	3.8
31-35	3.1

Intercontinental Exchange ROI Score by Gender

Female customers rated Intercontinental Exchange's ROI score 0.4 stars higher than Male customers.

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Male

3.8/5

Female

4.2/5

Intercontinental Exchange ROI Score by Ethnicity

Intercontinental Exchange's ROI score was rated 4 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 4	Other	4

Intercontinental Exchange ROI Score by Age

Intercontinental Exchange's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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Summary	Age	Score
26-30 4.8	26-30	4.8
31-35 3.1	31-35	3.1

Intercontinental Exchange ROI Score by Usage

Intercontinental Exchange's ROI score was rated 4.5 stars by customers who have used Intercontinental Exchange's products/services for 1 to 2 Years.

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1 to 2 Years	4.5

Intercontinental Exchange ROI Score by Industry

Intercontinental Exchange's ROI score was rated 3.8 stars by Accounting industry customers.

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Accounting	3.8

Intercontinental Exchange Pricing vs. Competitors

Compared to its competitors, Intercontinental Exchange's ROI score is rated right above CME Group, and is preceded by Deutsche Börse Group.

COMPANY		Pricing Score
	Deutsche Börse Group	4.5/5
	Intercontinental Exchange	4/5
	CME Group	3.8/5
	Nasdaq	3.8/5
	One Credit	N/A

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Intercontinental Exchange Customer Satisfaction (CSAT)

Intercontinental Exchange Customer Satisfaction (CSAT) Score

87 / 100

Intercontinental Exchange has an overall Customer Satisfaction score of 87 rated by its users and customers.

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Very Satisfied	37%
Satisfied	50%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

37%

Satisfied

50%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Intercontinental Exchange Customer Satisfaction

Intercontinental Exchange's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Male customers.

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Ranked Intercontinental Exchange Customer Satisfaction the Highest

26-30	100%
Female	100%
Other	100%

Ranked Intercontinental Exchange Customer Satisfaction the Lowest

Male	80%

Intercontinental Exchange Customer Satisfaction Score by Gender

Female customers rated Intercontinental Exchange's Customer Satisfaction score 20 points higher than Male customers.

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80 / 100

Male

	Very Satisfied	40%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	0%

100 / 100

Female

	Very Satisfied	50%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Intercontinental Exchange Customer Satisfaction Score by Ethnicity

Other
100%

CSAT according to Other

Intercontinental Exchange's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Intercontinental Exchange Customer Satisfaction Score by Age

Intercontinental Exchange's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.

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100

Breakdown

Age

Score

26-30

100%

Intercontinental Exchange Customer Satisfaction Score by Usage

Intercontinental Exchange's Customer Satisfaction score was rated 75 points by customers who have used Intercontinental Exchange's products/services for 1 to 2 Years.

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1 to 2 Years	75

Intercontinental Exchange Customer Satisfaction Score by Industry

Intercontinental Exchange's Customer Satisfaction score was rated 67 points by Accounting industry customers.

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{
	"title": "Intercontinental Exchange Customer Satisfaction Score by Industry",
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			"label": "Accounting",
			"groupId": 495,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Intercontinental Exchange's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
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}

Accounting	67

Intercontinental Exchange Customer Satisfaction vs. Competitors

Compared to its competitors, Intercontinental Exchange's Customer Satisfaction score is rated right above Nasdaq, and is preceded by Deutsche Börse Group.

COMPANY		Customer Satisfaction (CSAT) Score
	Deutsche Börse Group	100%
	Intercontinental Exchange	87%
	Nasdaq	74%
	CME Group	71%
	One Credit	0%

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Intercontinental Exchange Customer Service

3.9/5

Intercontinental Exchange has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Intercontinental Exchange's Customer Service

Address

Atlanta, GA 30328

Website

http://www.theice.com/

Quick Insights into Intercontinental Exchange Customer Service

Intercontinental Exchange's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.

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Ranked Intercontinental Exchange Customer Service the Highest

26-30	4.8
Other	4.6
1 to 2 Years	4.4

Ranked Intercontinental Exchange Customer Service the Lowest

Male	4.1
31-35	2.8

Intercontinental Exchange Customer Service Score by Gender

Intercontinental Exchange's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.

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Male

4.1/5

Female

4.1/5

Intercontinental Exchange Customer Service Score by Ethnicity

Intercontinental Exchange's Customer Service score was rated 4.6 stars by Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Other 4.6	Other	4.6

Intercontinental Exchange Customer Service Score by Age

Intercontinental Exchange's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
26-30 4.8	26-30	4.8
31-35 2.8	31-35	2.8

Intercontinental Exchange Customer Service Score by Usage

Intercontinental Exchange's Customer Service score was rated 4.4 stars by customers who have used Intercontinental Exchange's products/services for 1 to 2 Years.

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1 to 2 Years	4.4

Intercontinental Exchange Customer Service Score by Industry

Intercontinental Exchange's Customer Service score was rated 3.5 stars by Accounting industry customers.

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Accounting	3.5

Intercontinental Exchange Customer Service vs. Competitors

Compared to its competitors, Intercontinental Exchange's Customer Service score is rated right above Nasdaq, and is preceded by CME Group.

COMPANY		Customer Service Score
	Deutsche Börse Group	4.5/5
	CME Group	4.1/5
	Intercontinental Exchange	3.9/5
	Nasdaq	3.9/5
	One Credit	N/A

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Intercontinental Exchange as an Employer

3.9/5

Intercontinental Exchange has a 3.9/5 stars for its overall company culture rated by their employees

top

30%

CEO of Intercontinental Exchange

Jeffrey Sprecher

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Intercontinental Exchange scored a 20 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Intercontinental Exchange would recommend the brand to a friend. ENPS measures how likely Intercontinental Exchange employees would recommend working at Intercontinental Exchange to a friend.

Net Promoter Score

NPS Score

45%	Promoters
30%	Passive
25%	Detractors

Employee Net Promoter Score

-2

eNPS Score

32%	Promoters
34%	Passive
34%	Detractors

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