-50
NPS
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Temenos
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About Temenos' Brand
Provider, developer and marketer of software designed to create a better and more inclusive world of banking and finance. The company's mission critical software include core banking, analytics and risk and compliance in order to process the daily transactions of more than 500 million customers for the retail, corporate, universal, private, Islamic and micro-finance and community banks and other financial institutions, enabling them to transform their businesses and stay ahead of a changing marketplace. Among its major competitors, Temenos is ranked in 5th place for NPS while nCino is 1st, and Finastra is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Temenos Ranking
- #4 / 4 of its competitors
Temenos NPS
Temenos's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Temenos's customers would recommend using the product based on a scale of -100 to 100.
Temenos Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Temenos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Mar 2024 -50 | Mar 2024 | -50 |
How Other Brands Compare
Temenos is ranked #4 for NPS among its competitors. nCino and Finastra come in first and second, with Fiserv coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Temenos Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Temenos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Temenos Customer Loyalty vs. Competitors
Compared to its competitors, Temenos's Customer Loyalty score is rated right above Finastra.
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Temenos Product Quality
4/5
Temenos has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Temenos Product Information
Temenos’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.temenos.com
- Company Size
- 1,001-5,000 Employees
Temenos Product Quality vs. Competitors
Compared to its competitors, Temenos's Product Quality score is rated right above Finastra, and is preceded by nCino.
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Temenos Pricing
Temenos ROI & Value For Money
4.2/5
Temenos has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Temenos Pricing vs. Competitors
Compared to its competitors, Temenos's ROI score is rated right above nCino.
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Temenos Customer Satisfaction (CSAT)
Temenos Customer Satisfaction (CSAT) Score
50 / 100
Temenos has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Temenos Customer Satisfaction vs. Competitors
Compared to its competitors, Temenos's Customer Satisfaction score is rated right above Fiserv, and is preceded by Finastra.
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Temenos Customer Service
4.2/5
Temenos has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Temenos's Customer Service
Address
1205
Website
www.temenos.com
Phone Number
7
Temenos Customer Service vs. Competitors
Compared to its competitors, Temenos's Customer Service score is rated right above nCino.
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Temenos as an Employer
Consumer vs. Employees
Temenos scored a -50 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Temenos would recommend the brand to a friend. ENPS measures how likely Temenos employees would recommend working at Temenos to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
