-25
NPS
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Fidessa
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About Fidessa's Brand
"Fidessa provides trading, investment and information solutions to financial community." Among its major competitors, Fidessa is ranked in 5th place for NPS while Man Group is 1st, and Bridgewater Associates is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Fidessa Ranking
- #3 / 4 of its competitors
Fidessa NPS
Fidessa's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Fidessa's customers would recommend using the product based on a scale of -100 to 100.
Fidessa Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Fidessa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Feb 2021 -50 | Feb 2021 | -50 |
May 2021 -66 | May 2021 | -66 |
Jul 2021 -25 | Jul 2021 | -25 |
Sep 2021 -40 | Sep 2021 | -40 |
Apr 2022 -51 | Apr 2022 | -51 |
Feb 2023 -43 | Feb 2023 | -43 |
Mar 2024 -25 | Mar 2024 | -25 |
How Other Brands Compare
Fidessa is ranked third for NPS among its competitors. Bridgewater Associates and Morgan Stanley come in first and second, with Novus coming in at #4.
Fidessa |  Morgan Stanley |  Bridgewater Associates |  Novus | |
| Global Ranking | #- | #199 | #- | #- |
| NPS | -25 | -8 | 17 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $147.94B | $453.99M | $20.97M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fidessa NPS by Gender
Fidessa's NPS was rated 0 by Male customers on Comparably.
Male
0
Fidessa's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Fidessa's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fidessa NPS by Ethnicity
Fidessa's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Fidessa NPS vs. Competitors
Compared to its competitors, Fidessa's NPS is rated right below Morgan Stanley.
| COMPANY | NPS Score | |
|---|---|---|
 | Man Group | 21 |
| Bridgewater Associates | 17 |
| Novus | N/A |
 | SunGard Data Systems | N/A |
 | ullink | N/A |
 | ION Trading | -7 |
| Morgan Stanley | -8 |
| Fidessa | -25 |
Fidessa Customer Reviews
Out of the 2 Fidessa customer reviews 1 was positive and 1 was constructive. Fidessa customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Fidessa Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Fidessa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fidessa Customer Loyalty Score by Gender
Fidessa's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Fidessa Customer Loyalty Score by Ethnicity
Fidessa's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fidessa.
70
out of 100
Caucasian
Fidessa Customer Loyalty Score by Industry
Fidessa's Customer Loyalty score was rated 70% by Banking and Financial Services industry customers.
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Fidessa Customer Loyalty vs. Competitors
Compared to its competitors, Fidessa's Customer Loyalty score is rated right above Man Group, and is preceded by Morgan Stanley.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bridgewater Associates | 78% |
| ION Trading | 74% |
| Morgan Stanley | 69% |
| Fidessa | 69% |
| Man Group | 60% |
| Novus | N/A |
| SunGard Data Systems | N/A |
| ullink | N/A |
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Fidessa Product Quality
3.3/5
Fidessa has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Fidessa Product Information
Fidessa’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Fidessa's product the highest.
- Website
- www.fidessa.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
SaaS
Quick Insights into Fidessa Product Quality
Fidessa's Product Quality score was rated highest by customers from the Banking and Financial Services industry.
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Ranked Fidessa Product Quality the Highest
Fidessa Product Quality Score by Gender
Fidessa's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Fidessa Product Quality Score by Ethnicity
Fidessa's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fidessa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Fidessa Product Quality Score by Industry
Fidessa's Product Quality score was rated 4.1 stars by Banking and Financial Services industry customers.
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Fidessa Product Quality vs. Competitors
Compared to its competitors, Fidessa's Product Quality score is rated right above Novus, and is preceded by Morgan Stanley.
| COMPANY | Product Quality Score | |
|---|---|---|
| Man Group | 3.6/5 |
| Bridgewater Associates | 3.6/5 |
| ION Trading | 3.4/5 |
| Morgan Stanley | 3.4/5 |
| Fidessa | 3.3/5 |
| Novus | N/A |
| SunGard Data Systems | N/A |
| ullink | N/A |
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Fidessa Pricing
Fidessa ROI & Value For Money
3.5/5
Fidessa has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Fidessa Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Fidessa ROI
Fidessa's ROI score was rated highest by customers from the Banking and Financial Services industry.
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Ranked Fidessa ROI the Highest
Fidessa ROI Score by Gender
Fidessa's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Fidessa.
Male
4.1/5
Female
N/A
Fidessa ROI Score by Ethnicity
Fidessa's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fidessa.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Fidessa ROI Score by Industry
Fidessa's ROI score was rated 4.1 stars by Banking and Financial Services industry customers.
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Fidessa Pricing vs. Competitors
Compared to its competitors, Fidessa's ROI score is rated right above Morgan Stanley, and is preceded by ION Trading.
| COMPANY | Pricing Score | |
|---|---|---|
| Man Group | 3.8/5 |
| Bridgewater Associates | 3.8/5 |
| ION Trading | 3.6/5 |
| Fidessa | 3.5/5 |
| Morgan Stanley | 3.3/5 |
| Novus | N/A |
| SunGard Data Systems | N/A |
| ullink | N/A |
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Fidessa Customer Satisfaction (CSAT)
Fidessa Customer Satisfaction (CSAT) Score
100 / 100
Fidessa has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fidessa Customer Satisfaction vs. Competitors
Compared to its competitors, Fidessa's Customer Satisfaction score is rated right above Bridgewater Associates.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fidessa | 100% |
| Bridgewater Associates | 76% |
| ION Trading | 55% |
| Man Group | 50% |
| Morgan Stanley | 45% |
| Novus | 0% |
| SunGard Data Systems | 0% |
| ullink | 0% |
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Fidessa Customer Service
3.3/5
Fidessa has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Fidessa's Customer Service
Address
London, AR
Website
www.fidessa.com
Quick Insights into Fidessa Customer Service
Fidessa's Customer Service score was rated highest by customers from the Banking and Financial Services industry.
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Ranked Fidessa Customer Service the Highest
Fidessa Customer Service Score by Gender
Fidessa's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Fidessa Customer Service Score by Ethnicity
Fidessa's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fidessa.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Fidessa Customer Service Score by Industry
Fidessa's Customer Service score was rated 3.8 stars by Banking and Financial Services industry customers.
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Fidessa Customer Service vs. Competitors
Compared to its competitors, Fidessa's Customer Service score is rated right above Novus, and is preceded by Morgan Stanley.
| COMPANY | Customer Service Score | |
|---|---|---|
| Man Group | 3.9/5 |
| Bridgewater Associates | 3.9/5 |
| ION Trading | 3.6/5 |
| Morgan Stanley | 3.4/5 |
| Fidessa | 3.3/5 |
| Novus | N/A |
| SunGard Data Systems | N/A |
| ullink | N/A |
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Fidessa as an Employer
2.5/5
Fidessa has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Fidessa scored a -25 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Fidessa would recommend the brand to a friend. ENPS measures how likely Fidessa employees would recommend working at Fidessa to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
