17
NPS
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Bridgewater Associates
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About Bridgewater Associates' Brand
Among its major competitors, Bridgewater Associates is ranked in 5th place for NPS while Two Sigma Investments is 1st, and Confluence Technologies is 2nd.Their current valuation is $453.99M
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Bridgewater Associates Ranking
- #3 / 4 of its competitors
Bridgewater Associates NPS
Bridgewater Associates's Net Promoter Score (NPS) is a 17 with 55% Promoters, 7% Passives, and 38% Detractors. Net Promoter Score tracks whether Bridgewater Associates's customers would recommend using the product based on a scale of -100 to 100.
Bridgewater Associates Overall NPS
| 55% | Promoters |
|---|---|
| 7% | Passives |
| 38% | Detractors |
Bridgewater Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 19 | Nov 2022 | 19 |
Dec 2022 22 | Dec 2022 | 22 |
Jan 2023 28 | Jan 2023 | 28 |
Mar 2023 25 | Mar 2023 | 25 |
Apr 2023 24 | Apr 2023 | 24 |
May 2023 28 | May 2023 | 28 |
Jul 2023 21 | Jul 2023 | 21 |
Sep 2023 20 | Sep 2023 | 20 |
Dec 2023 22 | Dec 2023 | 22 |
Jan 2024 18 | Jan 2024 | 18 |
Jul 2024 14 | Jul 2024 | 14 |
Nov 2024 17 | Nov 2024 | 17 |
How Other Brands Compare
Bridgewater Associates is ranked third for NPS among its competitors. Citadel and Goldman Sachs come in first and second, with BlackRock coming in at #4. Among those competitors, it is the third most valued company behind Goldman Sachs.
Bridgewater Associates |  Goldman Sachs |  BlackRock |  Citadel | |
| Global Ranking | #- | #145 | #602 | #701 |
| NPS | 17 | 27 | 10 | 29 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $453.99M | $113.07B | $108.30B | $33.61M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bridgewater Associates NPS vs. Competitors
Compared to its competitors, Bridgewater Associates's NPS is rated right above BlackRock, and is preceded by Goldman Sachs.
| COMPANY | NPS Score | |
|---|---|---|
 | Two Sigma Investments | 100 |
 | Confluence Technologies | 50 |
| Citadel | 29 |
| Goldman Sachs | 27 |
| Bridgewater Associates | 17 |
| BlackRock | 10 |
Bridgewater Associates Customer Reviews
Out of the 2 Bridgewater Associates customer reviews 2 were positive and 0 were constructive. Bridgewater Associates customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Bridgewater Associates Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Bridgewater Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bridgewater Associates Customer Loyalty vs. Competitors
Compared to its competitors, Bridgewater Associates's Customer Loyalty score is rated right above BlackRock, and is preceded by Confluence Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Confluence Technologies | 100% |
| Bridgewater Associates | 78% |
| BlackRock | 75% |
| Citadel | 67% |
| Goldman Sachs | 65% |
| Two Sigma Investments | N/A |
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Bridgewater Associates Product Quality
3.6/5
Bridgewater Associates has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Bridgewater Associates Product Information
Bridgewater Associates’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.bridgewater.com
- Company Size
- 1-10 Employees
Industry
FinTech
Bridgewater Associates Product Quality vs. Competitors
Compared to its competitors, Bridgewater Associates's Product Quality score is rated right above Goldman Sachs, and is preceded by Citadel.
| COMPANY | Product Quality Score | |
|---|---|---|
| Confluence Technologies | 4.5/5 |
| BlackRock | 3.8/5 |
| Citadel | 3.6/5 |
| Bridgewater Associates | 3.6/5 |
| Goldman Sachs | 3.5/5 |
| Two Sigma Investments | N/A |
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Bridgewater Associates Pricing
Bridgewater Associates ROI & Value For Money
3.8/5
Bridgewater Associates has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Bridgewater Associates Pricing vs. Competitors
Compared to its competitors, Bridgewater Associates's ROI score is rated right above Citadel, and is preceded by Confluence Technologies.
| COMPANY | Pricing Score | |
|---|---|---|
| Confluence Technologies | 4.2/5 |
| Bridgewater Associates | 3.8/5 |
| Citadel | 3.7/5 |
| BlackRock | 3.7/5 |
| Goldman Sachs | 3.5/5 |
| Two Sigma Investments | N/A |
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Bridgewater Associates Customer Satisfaction (CSAT)
Bridgewater Associates Customer Satisfaction (CSAT) Score
75 / 100
Bridgewater Associates has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
23%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bridgewater Associates Customer Satisfaction vs. Competitors
Compared to its competitors, Bridgewater Associates's Customer Satisfaction score is rated right above Goldman Sachs, and is preceded by BlackRock.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Confluence Technologies | 100% |
| BlackRock | 77% |
| Bridgewater Associates | 76% |
| Goldman Sachs | 72% |
| Citadel | 71% |
| Two Sigma Investments | 0% |
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Bridgewater Associates Customer Service
3.9/5
Bridgewater Associates has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Bridgewater Associates's Customer Service
Address
1 Nyala Farms Rd, Westport, CT 06880
Website
http://www.bridgewater.com
Phone Number
(203) 226-3030
Bridgewater Associates's Social Links
Bridgewater Associates Customer Service vs. Competitors
Compared to its competitors, Bridgewater Associates's Customer Service score is rated right above BlackRock, and is preceded by Citadel.
| COMPANY | Customer Service Score | |
|---|---|---|
| Citadel | 4/5 |
| Bridgewater Associates | 3.9/5 |
| BlackRock | 3.8/5 |
| Confluence Technologies | 3.7/5 |
| Goldman Sachs | 3.6/5 |
| Two Sigma Investments | N/A |
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Bridgewater Associates as an Employer
Consumer vs. Employees
Bridgewater Associates scored a 17 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Bridgewater Associates would recommend the brand to a friend. ENPS measures how likely Bridgewater Associates employees would recommend working at Bridgewater Associates to a friend.
Net Promoter Score
17
NPS Score
| 55% | Promoters |
|---|---|
| 7% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
