50
NPS
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Brand Page
Confluence Technologies
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About Confluence Technologies' Brand
Confluence is a software company offering solutions for investment management companies to automate their fund administration process.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Confluence Technologies NPS
Confluence Technologies's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Confluence Technologies's customers would recommend using the product based on a scale of -100 to 100.
Confluence Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Confluence Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Feb 2024 50 | Feb 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Confluence Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Confluence Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Confluence Technologies Product Quality
4.5/5
Confluence Technologies has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Confluence Technologies' overall Product Quality score rated by its users and customers.
Confluence Technologies Product Information
Confluence Technologies’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.confluence.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Enterprise
FinTech
Hardware and Devices
SaaS
Confluence Technologies Pricing
Confluence Technologies ROI & Value For Money
4.2/5
Confluence Technologies has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Confluence Technologies' overall ROI score rated by its users and customers.
Confluence Technologies Customer Satisfaction (CSAT)
Confluence Technologies Customer Satisfaction (CSAT) Score
100 / 100
Confluence Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Confluence Technologies Customer Service
3.7/5
Confluence Technologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Confluence Technologies' overall Customer Service score rated by its users and customers.
About Confluence Technologies's Customer Service
Address
Pittsburgh, PA
Website
http://www.confluence.com
Phone Number
412-802-8632
Confluence Technologies as an Employer
3.0/5
Confluence Technologies has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Confluence Technologies scored a 50 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Confluence Technologies would recommend the brand to a friend. ENPS measures how likely Confluence Technologies employees would recommend working at Confluence Technologies to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
