-7
NPS
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Brand Page
ION Trading
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About ION Trading's Brand
ION is a global market leader in providing innovative, high performance, real-time solutions.
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
ION Trading NPS
ION Trading's Net Promoter Score (NPS) is a -7 with 40% Promoters, 13% Passives, and 47% Detractors. Net Promoter Score tracks whether ION Trading's customers would recommend using the product based on a scale of -100 to 100.
ION Trading Overall NPS
| 40% | Promoters |
|---|---|
| 13% | Passives |
| 47% | Detractors |
ION Trading NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 66 | Apr 2022 | 66 |
May 2022 75 | May 2022 | 75 |
Jun 2022 80 | Jun 2022 | 80 |
Jul 2022 49 | Jul 2022 | 49 |
Oct 2022 29 | Oct 2022 | 29 |
Feb 2023 13 | Feb 2023 | 13 |
Jun 2023 10 | Jun 2023 | 10 |
Jul 2023 0 | Jul 2023 | 0 |
Dec 2023 -9 | Dec 2023 | -9 |
Jul 2024 -16 | Jul 2024 | -16 |
Nov 2024 -8 | Nov 2024 | -8 |
Apr 2025 -6 | Apr 2025 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ION Trading NPS by Gender
ION Trading's NPS was rated 34 by Female customers on Comparably.
Female
34
ION Trading's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
ION Trading's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ION Trading Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of ION Trading users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ION Trading Product Quality
3.4/5
ION Trading has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock ION Trading's overall Product Quality score rated by its users and customers.
ION Trading Product Information
ION Trading’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.iontrading.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
FinTech
On Demand
SaaS
ION Trading Pricing
ION Trading ROI & Value For Money
3.6/5
ION Trading has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ION Trading's overall ROI score rated by its users and customers.
ION Trading Customer Satisfaction (CSAT)
ION Trading Customer Satisfaction (CSAT) Score
55 / 100
ION Trading has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
27%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ION Trading Customer Service
3.6/5
ION Trading has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ION Trading's overall Customer Service score rated by its users and customers.
About ION Trading's Customer Service
Address
30 St. Mary Axe,
Website
https://www.iontrading.com
Phone Number
353 1 220 0300
ION Trading as an Employer
2.9/5
ION Trading has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ION Trading scored a -7 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of ION Trading would recommend the brand to a friend. ENPS measures how likely ION Trading employees would recommend working at ION Trading to a friend.
Net Promoter Score
-7
NPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 20% | Promoters |
|---|---|
| 25% | Passive |
| 55% | Detractors |
