21
NPS
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Man Group
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About Man Group's Brand
Man Group is an active investment management firm.
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Man Group NPS
Man Group's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether Man Group's customers would recommend using the product based on a scale of -100 to 100.
Man Group Overall NPS
| 50% | Promoters |
|---|---|
| 21% | Passives |
| 29% | Detractors |
Man Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 25 | May 2022 | 25 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 20 | Sep 2022 | 20 |
Oct 2022 17 | Oct 2022 | 17 |
Nov 2022 15 | Nov 2022 | 15 |
Dec 2022 20 | Dec 2022 | 20 |
Jan 2023 16 | Jan 2023 | 16 |
Jun 2023 21 | Jun 2023 | 21 |
Sep 2023 25 | Sep 2023 | 25 |
Jan 2024 28 | Jan 2024 | 28 |
Feb 2024 26 | Feb 2024 | 26 |
Oct 2024 21 | Oct 2024 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Man Group NPS by Gender
Man Group's NPS was rated 25 by Male customers on Comparably.
Male
25
Man Group's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
Man Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Man Group NPS by Ethnicity
Man Group's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Man Group NPS by Age
Man Group's NPS was rated 34 points by customers ages 41-45 on Comparably.
Man Group Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Man Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Man Group Customer Loyalty Score by Gender
Man Group's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Man Group Customer Loyalty Score by Ethnicity
Man Group's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Man Group.
55
out of 100
Caucasian
Man Group Customer Loyalty Score by Age
Man Group's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Man Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Man Group Product Quality
3.6/5
Man Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Man Group Product Information
Man Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.man.com
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Man Group Product Quality
Man Group's Product Quality score was rated highest by customers ages 41-45.
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Ranked Man Group Product Quality the Highest
Man Group Product Quality Score by Gender
Man Group's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Man Group.
Male
4.1/5
Female
N/A
Man Group Product Quality Score by Ethnicity
Man Group's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Man Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Man Group Product Quality Score by Age
Man Group's Product Quality score was rated 4.1 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Man Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
Man Group Pricing
Man Group ROI & Value For Money
3.8/5
Man Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Man Group ROI
Man Group's ROI score was rated highest by customers ages 41-45.
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Ranked Man Group ROI the Highest
Man Group ROI Score by Gender
Man Group's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Man Group.
Male
4.1/5
Female
N/A
Man Group ROI Score by Ethnicity
Man Group's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Man Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Man Group ROI Score by Age
Man Group's ROI score was rated 4.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Man Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Man Group Customer Satisfaction (CSAT)
Man Group Customer Satisfaction (CSAT) Score
50 / 100
Man Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
21%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
7%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Man Group Customer Satisfaction
Man Group's Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked Man Group Customer Satisfaction the Highest
Man Group Customer Satisfaction Score by Gender
Man Group's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Man Group.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Man Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Man Group's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Man Group.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
75%
Dissatisfied
0%
Very Dissatisfied
0%
Man Group Customer Satisfaction Score by Age
Man Group's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Man Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
Man Group Customer Service
3.9/5
Man Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Man Group's Customer Service
Address
Riverbank House, 2 Swan Lane, London, EC4R 3AD United Kingdom
Website
https://www.man.com
Phone Number
00442071441000
Quick Insights into Man Group Customer Service
Man Group's Customer Service score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Man Group's Customer Service score.
Ranked Man Group Customer Service the Highest
Man Group Customer Service Score by Gender
Man Group's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Man Group.
Male
4.1/5
Female
N/A
Man Group Customer Service Score by Ethnicity
Man Group's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Man Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Man Group Customer Service Score by Age
Man Group's Customer Service score was rated 4.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Man Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Man Group as an Employer
4.2/5
Man Group has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Man Group scored a 21 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Man Group would recommend the brand to a friend. ENPS measures how likely Man Group employees would recommend working at Man Group to a friend.
Net Promoter Score
21
NPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 69% | Promoters |
|---|---|
| 9% | Passive |
| 22% | Detractors |
