13
NPS
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Finastra
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About Finastra's Brand
Brand at a Glance
93%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Finastra NPS
Finastra's Net Promoter Score (NPS) is a 13 with 51% Promoters, 11% Passives, and 38% Detractors. Net Promoter Score tracks whether Finastra's customers would recommend using the product based on a scale of -100 to 100.
Finastra Overall NPS
| 51% | Promoters |
|---|---|
| 11% | Passives |
| 38% | Detractors |
Finastra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 19 | Dec 2022 | 19 |
Jan 2023 16 | Jan 2023 | 16 |
Apr 2023 17 | Apr 2023 | 17 |
May 2023 18 | May 2023 | 18 |
Jul 2023 18 | Jul 2023 | 18 |
Aug 2023 19 | Aug 2023 | 19 |
Sep 2023 17 | Sep 2023 | 17 |
Dec 2023 15 | Dec 2023 | 15 |
Nov 2024 12 | Nov 2024 | 12 |
Feb 2025 14 | Feb 2025 | 14 |
Jul 2025 12 | Jul 2025 | 12 |
Oct 2025 14 | Oct 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Finastra NPS by Gender
Male customers rated Finastra's NPS 20 points higher than Female customers.
Male
-40
Finastra's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
-60
Finastra's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Finastra NPS by Ethnicity
Finastra's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Finastra NPS by Age
Finastra's NPS was rated -75 points by customers ages 41-45 on Comparably.
Finastra NPS by Usage
Finastra's NPS was rated the highest by customers who have used Finastra's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Finastra Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Finastra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Finastra Customer Loyalty Score by Gender
Finastra's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Finastra.
Male
100%
Yes
Female
100%
Yes
Finastra Customer Loyalty Score by Ethnicity
Finastra's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Finastra.
100
out of 100
Caucasian
Finastra Customer Loyalty Score by Age
Finastra's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Finastra.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Finastra Customer Loyalty Score by Usage
Finastra's Customer Loyalty score was rated 100% by customers who have used Finastra's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Finastra Customer Loyalty Score by Industry
Finastra's Customer Loyalty score was rated 100% by both Banking and Financial Services and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Finastra Product Quality
3.8/5
Finastra has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Finastra Product Information
Finastra’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Finastra's product the highest. Reviewers from the Tech industry rated Finastra the lowest at 1.8.
- Website
- http://finastra.com
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Quick Insights into Finastra Product Quality
Finastra's Product Quality score was rated highest by customers who have used Finastra's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.
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Ranked Finastra Product Quality the Highest
Ranked Finastra Product Quality the Lowest
Finastra Product Quality Score by Gender
Male customers rated Finastra's Product Quality score 0.3 stars higher than Female customers.
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Male
3.4/5
Female
3.1/5
Finastra Product Quality Score by Ethnicity
Finastra's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Finastra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Finastra Product Quality Score by Age
Finastra's Product Quality score was rated 2.1 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Finastra.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.1 | 41-45 | 2.1 |
Finastra Product Quality Score by Usage
Finastra's Product Quality score was rated the highest by customers who have used Finastra's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Finastra Product Quality Score by Industry
Finastra's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Finastra Pricing
Finastra ROI & Value For Money
3.7/5
Finastra has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Finastra Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Finastra.
Quick Insights into Finastra ROI
Finastra's ROI score was rated highest by customers who have used Finastra's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Finastra's ROI score.
Ranked Finastra ROI the Highest
Ranked Finastra ROI the Lowest
Finastra ROI Score by Gender
Male customers rated Finastra's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Finastra.
Male
3.3/5
Female
2.6/5
Finastra ROI Score by Ethnicity
Finastra's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Finastra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Finastra ROI Score by Age
Finastra's ROI score was rated 2 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Finastra.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2 | 41-45 | 2 |
Finastra ROI Score by Usage
Finastra's ROI score was rated the highest by customers who have used Finastra's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Finastra ROI Score by Industry
Finastra's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Finastra Customer Satisfaction (CSAT)
Finastra Customer Satisfaction (CSAT) Score
70 / 100
Finastra has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
26%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Finastra Customer Satisfaction
Finastra's Customer Satisfaction score was rated highest by customers who have used Finastra's products/services for 5 to 10 Years, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Finastra's Customer Satisfaction.
Ranked Finastra Customer Satisfaction the Highest
Ranked Finastra Customer Satisfaction the Lowest
Finastra Customer Satisfaction Score by Gender
Finastra's Customer Satisfaction score was rated 67 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Finastra.
67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Finastra Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Finastra's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Finastra.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Finastra Customer Satisfaction Score by Usage
Finastra's Customer Satisfaction score was rated 75 points by customers who have used Finastra's products/services for 5 to 10 Years.
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Finastra Customer Satisfaction Score by Industry
Finastra's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Finastra Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Finastra's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Finastra Customer Service
3.8/5
Finastra has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Finastra's overall Customer Service score rated by its users and customers.
About Finastra's Customer Service
Website
http://finastra.com
Quick Insights into Finastra Customer Service
Finastra's Customer Service score was rated highest by customers who have used Finastra's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Finastra's Customer Service score.
Ranked Finastra Customer Service the Highest
Ranked Finastra Customer Service the Lowest
Finastra Customer Service Score by Gender
Male customers rated Finastra's Customer Service score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Finastra.
Male
3.6/5
Female
2.6/5
Finastra Customer Service Score by Ethnicity
Finastra's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Finastra.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Finastra Customer Service Score by Age
Finastra's Customer Service score was rated 2.4 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Finastra.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.4 | 41-45 | 2.4 |
Finastra Customer Service Score by Usage
Finastra's Customer Service score was rated the highest by customers who have used Finastra's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Finastra Customer Service Score by Industry
Finastra's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Finastra as an Employer
3.7/5
Finastra has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Finastra scored a 13 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Finastra would recommend the brand to a friend. ENPS measures how likely Finastra employees would recommend working at Finastra to a friend.
Net Promoter Score
13
NPS Score
| 51% | Promoters |
|---|---|
| 11% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
