39
NPS
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nCino
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About nCino's Brand
nCino is the worldwide leader in cloud banking. Among its major competitors, nCino is ranked in 2nd place for NPS while Q2 is 1st, and Finastra is 3rd. Overall, nCino has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $7.51B
Brand at a Glance
69%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4.1/5
Customer Service
nCino Ranking
- #2 / 4 of its competitors
nCino NPS
nCino's Net Promoter Score (NPS) is a 39 with 64% Promoters, 11% Passives, and 25% Detractors. Net Promoter Score tracks whether nCino's customers would recommend using the product based on a scale of -100 to 100.
nCino Overall NPS
| 64% | Promoters |
|---|---|
| 11% | Passives |
| 25% | Detractors |
nCino NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 54 | Feb 2021 | 54 |
Mar 2021 43 | Mar 2021 | 43 |
Apr 2021 43 | Apr 2021 | 43 |
Aug 2021 49 | Aug 2021 | 49 |
Jan 2022 52 | Jan 2022 | 52 |
Mar 2022 55 | Mar 2022 | 55 |
Nov 2022 40 | Nov 2022 | 40 |
Feb 2023 44 | Feb 2023 | 44 |
Apr 2023 37 | Apr 2023 | 37 |
Jul 2023 40 | Jul 2023 | 40 |
Aug 2025 36 | Aug 2025 | 36 |
Dec 2025 39 | Dec 2025 | 39 |
How Other Brands Compare
nCino is ranked second for NPS among its competitors. Q2 and Finastra come in first and third, with Moody's Analytics coming in at #4. Among those competitors, it is the second most valued company behind Moody's Analytics.
nCino |  Moody's Analytics |  Q2 |  Finastra | |
| Global Ranking | #- | #545 | #- | #- |
| NPS | 39 | 5 | 46 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Negative |
| Valuation Updated every 24 hours for public companies | $7.51B | $55.88B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
nCino NPS by Gender
nCino's NPS was rated 100 by Male customers on Comparably.
Male
100
nCino's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
nCino's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
nCino NPS by Usage
nCino's NPS was rated the highest by customers who have used nCino's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
nCino NPS vs. Competitors
Compared to its competitors, nCino's NPS is rated right above Finastra, and is preceded by Q2.
| COMPANY | NPS Score | |
|---|---|---|
| Q2 | 46 |
| nCino | 39 |
| Finastra | 13 |
| Moody's Analytics | 5 |
 | Baker hill | N/A |
 | Mambu | -14 |
 | Temenos | -50 |
nCino Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of nCino users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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nCino Customer Loyalty Score by Gender
nCino's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
nCino Customer Loyalty Score by Usage
nCino's Customer Loyalty score was rated the highest by customers who have used nCino's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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nCino Customer Loyalty Score by Industry
nCino's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
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nCino Customer Loyalty vs. Competitors
Compared to its competitors, nCino's Customer Loyalty score is rated right above Q2, and is preceded by Moody's Analytics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Temenos | 100% |
| Finastra | 93% |
| Mambu | 77% |
| Moody's Analytics | 74% |
| nCino | 69% |
| Q2 | 66% |
| Baker hill | N/A |
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nCino Product Quality
4.1/5
nCino has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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nCino Product Information
nCino’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated nCino's product the highest.
- Website
- http://ncino.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Quick Insights into nCino Product Quality
nCino's Product Quality score was rated highest by customers who have used nCino's products/services for Less than 1 Year, and rated lowest by customers who have used nCino's products/services for 1 to 2 Years.
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Ranked nCino Product Quality the Highest
Ranked nCino Product Quality the Lowest
nCino Product Quality Score by Gender
nCino's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
nCino Product Quality Score by Usage
nCino's Product Quality score was rated the highest by customers who have used nCino's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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nCino Product Quality Score by Industry
nCino's Product Quality score was rated 4.6 stars by Banking and Financial Services industry customers.
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nCino Product Quality vs. Competitors
Compared to its competitors, nCino's Product Quality score is rated right above Temenos.
| COMPANY | Product Quality Score | |
|---|---|---|
| nCino | 4.1/5 |
| Temenos | 4/5 |
| Mambu | 3.9/5 |
| Finastra | 3.8/5 |
| Q2 | 3.6/5 |
| Moody's Analytics | 3.6/5 |
| Baker hill | N/A |
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nCino Pricing
nCino ROI & Value For Money
3.7/5
nCino has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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nCino Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into nCino ROI
nCino's ROI score was rated highest by customers who have used nCino's products/services for Less than 1 Year, and rated lowest by customers who have used nCino's products/services for 1 to 2 Years.
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Ranked nCino ROI the Highest
Ranked nCino ROI the Lowest
nCino ROI Score by Gender
nCino's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
nCino ROI Score by Usage
nCino's ROI score was rated the highest by customers who have used nCino's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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nCino ROI Score by Industry
nCino's ROI score was rated 4.5 stars by Banking and Financial Services industry customers.
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nCino Pricing vs. Competitors
Compared to its competitors, nCino's ROI score is rated right above Finastra, and is preceded by Mambu.
| COMPANY | Pricing Score | |
|---|---|---|
| Temenos | 4.2/5 |
| Mambu | 4/5 |
| nCino | 3.7/5 |
| Finastra | 3.7/5 |
| Moody's Analytics | 3.6/5 |
| Q2 | 3.4/5 |
| Baker hill | N/A |
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nCino Customer Satisfaction (CSAT)
nCino Customer Satisfaction (CSAT) Score
86 / 100
nCino has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
71%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
nCino Customer Satisfaction vs. Competitors
Compared to its competitors, nCino's Customer Satisfaction score is rated right above Mambu.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| nCino | 86% |
| Mambu | 73% |
| Finastra | 70% |
| Moody's Analytics | 64% |
| Q2 | 63% |
| Temenos | 50% |
| Baker hill | 0% |
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nCino Customer Service
4.1/5
nCino has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About nCino's Customer Service
Address
6770 Parker Farm Drive, Suite 200, Wilmington, NC 28405
Website
http://ncino.com
Phone Number
888-676-2466
nCino's Social Links
Quick Insights into nCino Customer Service
nCino's Customer Service score was rated highest by customers who have used nCino's products/services for Less than 1 Year, and rated lowest by customers who have used nCino's products/services for 1 to 2 Years.
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Ranked nCino Customer Service the Highest
Ranked nCino Customer Service the Lowest
nCino Customer Service Score by Gender
nCino's Customer Service score was rated 4.9 by Male customers on Comparably.
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Male
4.9/5
Female
N/A
nCino Customer Service Score by Usage
nCino's Customer Service score was rated the highest by customers who have used nCino's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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nCino Customer Service Score by Industry
nCino's Customer Service score was rated 4.8 stars by Banking and Financial Services industry customers.
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nCino Customer Service vs. Competitors
Compared to its competitors, nCino's Customer Service score is rated right above Mambu, and is preceded by Temenos.
| COMPANY | Customer Service Score | |
|---|---|---|
| Temenos | 4.2/5 |
| nCino | 4.1/5 |
| Mambu | 4/5 |
| Finastra | 3.8/5 |
| Moody's Analytics | 3.7/5 |
| Q2 | 3.4/5 |
| Baker hill | N/A |
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nCino as an Employer
4.9/5
nCino has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
nCino scored a 39 for Net Promoter Score and a 71 for Employee Net Promoter Score. NPS gauges how likely a customer of nCino would recommend the brand to a friend. ENPS measures how likely nCino employees would recommend working at nCino to a friend.
Net Promoter Score
39
NPS Score
| 64% | Promoters |
|---|---|
| 11% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
71
eNPS Score
| 80% | Promoters |
|---|---|
| 11% | Passive |
| 9% | Detractors |
