46
NPS
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Q2
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About Q2 Brand
"Q2 provides software and services that support online, mobile, and voice banking applications for financial institutions." Among its major competitors, Q2 is ranked in 1st place for NPS while Fiserv is 2nd, and Western Union is 3rd.
Brand at a Glance
66%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Q2 Ranking
- #1 / 3 of its competitors
Q2 NPS
Q2's Net Promoter Score (NPS) is a 46 with 69% Promoters, 8% Passives, and 23% Detractors. Net Promoter Score tracks whether Q2's customers would recommend using the product based on a scale of -100 to 100.
Q2 Overall NPS
| 69% | Promoters |
|---|---|
| 8% | Passives |
| 23% | Detractors |
Q2 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
May 2021 100 | May 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Dec 2022 75 | Dec 2022 | 75 |
May 2023 55 | May 2023 | 55 |
Oct 2023 45 | Oct 2023 | 45 |
Mar 2024 41 | Mar 2024 | 41 |
Mar 2025 46 | Mar 2025 | 46 |
How Other Brands Compare
Q2 is ranked first for NPS among its competitors. Fiserv and Western Union come in second and third.
Q2 |  Western Union |  Fiserv | |
| Global Ranking | #- | #148 | #319 |
| NPS | 46 | -16 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $9.83B | $74.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Q2 NPS vs. Competitors
Compared to its competitors, Q2's NPS is rated right above Fiserv.
| COMPANY | NPS Score | |
|---|---|---|
| Q2 | 46 |
| Fiserv | -12 |
| Western Union | -16 |
Q2 Customer Reviews
Out of the 2 Q2 customer reviews 2 were positive and 0 were constructive. Q2 customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Q2 Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Q2 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Q2 Customer Loyalty vs. Competitors
Compared to its competitors, Q2's Customer Loyalty score is rated right below Western Union.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fiserv | 76% |
| Western Union | 70% |
| Q2 | 66% |
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Q2 Product Quality
3.6/5
Q2 has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Q2 Product Information
Q2’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.q2.com/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Q2 Product Quality vs. Competitors
Compared to its competitors, Q2's Product Quality score is rated right above Fiserv.
| COMPANY | Product Quality Score | |
|---|---|---|
| Q2 | 3.6/5 |
| Fiserv | 3.3/5 |
| Western Union | 2.9/5 |
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Q2 Pricing
Q2 ROI & Value For Money
3.4/5
Q2 has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Q2 Pricing vs. Competitors
Compared to its competitors, Q2's ROI score is rated right above Fiserv.
| COMPANY | Pricing Score | |
|---|---|---|
| Q2 | 3.4/5 |
| Fiserv | 2.9/5 |
| Western Union | 2.9/5 |
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Q2 Customer Satisfaction (CSAT)
Q2 Customer Satisfaction (CSAT) Score
63 / 100
Q2 has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Q2 Customer Satisfaction vs. Competitors
Compared to its competitors, Q2's Customer Satisfaction score is rated right above Western Union.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Q2 | 63% |
| Western Union | 51% |
| Fiserv | 48% |
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Q2 Customer Service
3.4/5
Q2 has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Q2's Customer Service
Address
Austin, TX
Website
https://www.q2.com/
Q2 Customer Service vs. Competitors
Compared to its competitors, Q2's Customer Service score is rated right above Fiserv.
| COMPANY | Customer Service Score | |
|---|---|---|
| Q2 | 3.4/5 |
| Fiserv | 3.1/5 |
| Western Union | 2.9/5 |
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Q2 as an Employer
3.9/5
Q2 has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Q2 scored a 46 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Q2 would recommend the brand to a friend. ENPS measures how likely Q2 employees would recommend working at Q2 to a friend.
Net Promoter Score
46
NPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 52% | Promoters |
|---|---|
| 30% | Passive |
| 18% | Detractors |
