-14
NPS
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Mambu
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About Mambu's Brand
We are Mambu. We are a SaaS cloud-based platform provider that is revolutionising access to financial services across the globe. We are disrupting, simplifying and powering the next generation of banking to offer agile, flexible banking products. The financial industry recognises us as a disruptor, innovator and challenger, and earlier this year, investors catapulted the company to unicorn status. We are a diverse group of Mambuvians, and we are growing fast across 30 countries and 6 continents. Our eyes are on the future, and we believe we can achieve our mission together by working agile, harnessing the latest technology and having a positive impact for future generations by improving the environment we are in. Among its major competitors, Mambu is ranked in 5th place for NPS while Backbase is 1st, and Finastra is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Mambu Ranking
- #3 / 4 of its competitors
Mambu NPS
Mambu's Net Promoter Score (NPS) is a -14 with 36% Promoters, 14% Passives, and 50% Detractors. Net Promoter Score tracks whether Mambu's customers would recommend using the product based on a scale of -100 to 100.
Mambu Overall NPS
| 36% | Promoters |
|---|---|
| 14% | Passives |
| 50% | Detractors |
Mambu NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -20 | May 2022 | -20 |
Aug 2022 0 | Aug 2022 | 0 |
Jan 2023 13 | Jan 2023 | 13 |
Mar 2023 11 | Mar 2023 | 11 |
Apr 2023 20 | Apr 2023 | 20 |
Aug 2023 9 | Aug 2023 | 9 |
Jun 2024 -1 | Jun 2024 | -1 |
Jul 2024 -8 | Jul 2024 | -8 |
Oct 2024 -15 | Oct 2024 | -15 |
How Other Brands Compare
Mambu is ranked third for NPS among its competitors. FIS and Fiserv come in first and second, with Technisys coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mambu NPS by Usage
Mambu's NPS was rated -34 points by customers who have used Mambu's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Mambu Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Mambu users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mambu Customer Loyalty Score by Usage
Mambu's Customer Loyalty score was rated 100% by customers who have used Mambu's products/services for 2 to 5 Years.
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Mambu Customer Loyalty vs. Competitors
Compared to its competitors, Mambu's Customer Loyalty score is rated right above Fiserv, and is preceded by Backbase.
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Mambu Product Quality
3.9/5
Mambu has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Mambu Product Information
Mambu’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.mambu.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into Mambu Product Quality
Mambu's Product Quality score was rated highest by customers who have used Mambu's products/services for 2 to 5 Years.
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Ranked Mambu Product Quality the Highest
Mambu Product Quality Score by Usage
Mambu's Product Quality score was rated 3.1 stars by customers who have used Mambu's products/services for 2 to 5 Years.
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Mambu Product Quality vs. Competitors
Compared to its competitors, Mambu's Product Quality score is rated right above Finastra, and is preceded by Temenos.
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Mambu Pricing
Mambu ROI & Value For Money
4/5
Mambu has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Mambu ROI
Mambu's ROI score was rated highest by customers who have used Mambu's products/services for 2 to 5 Years.
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Ranked Mambu ROI the Highest
Mambu ROI Score by Usage
Mambu's ROI score was rated 3.3 stars by customers who have used Mambu's products/services for 2 to 5 Years.
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Mambu Pricing vs. Competitors
Compared to its competitors, Mambu's ROI score is rated right above Finastra, and is preceded by Temenos.
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Mambu Customer Satisfaction (CSAT)
Mambu Customer Satisfaction (CSAT) Score
73 / 100
Mambu has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mambu Customer Satisfaction
Mambu's Customer Satisfaction score was rated highest by customers who have used Mambu's products/services for 2 to 5 Years.
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Ranked Mambu Customer Satisfaction the Highest
Mambu Customer Satisfaction Score by Usage
Mambu's Customer Satisfaction score was rated 67 points by customers who have used Mambu's products/services for 2 to 5 Years.
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Mambu Customer Satisfaction vs. Competitors
Compared to its competitors, Mambu's Customer Satisfaction score is rated right above Finastra, and is preceded by Backbase.
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Mambu Customer Service
4/5
Mambu has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Mambu's Customer Service
Address
Miami, FL
Website
https://www.mambu.com
Phone Number
+40753429056
Mambu's Social Links
Quick Insights into Mambu Customer Service
Mambu's Customer Service score was rated highest by customers who have used Mambu's products/services for 2 to 5 Years.
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Ranked Mambu Customer Service the Highest
Mambu Customer Service Score by Usage
Mambu's Customer Service score was rated 3.3 stars by customers who have used Mambu's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mambu Customer Service vs. Competitors
Compared to its competitors, Mambu's Customer Service score is rated right above Finastra, and is preceded by Temenos.
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Mambu as an Employer
4.8/5
Mambu has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mambu scored a -14 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of Mambu would recommend the brand to a friend. ENPS measures how likely Mambu employees would recommend working at Mambu to a friend.
Net Promoter Score
-14
NPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 74% | Promoters |
|---|---|
| 14% | Passive |
| 12% | Detractors |
