34
NPS
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DIEBOLD NIXDORF
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About DIEBOLD NIXDORF's Brand
Among its major competitors, DIEBOLD NIXDORF is ranked in 1st place for NPS while FIS is 2nd, and Fiserv is 3rd. Overall, DIEBOLD NIXDORF has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.11B
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
DIEBOLD NIXDORF CMO
Devon Watson
Devon Watson serves as the Chief Marketing Officer for Diebold Nixdorf. Devon started at Diebold Nixdorf in October of 2017. Devon is based in the Cleveland/Akron, Ohio Area.
DIEBOLD NIXDORF Ranking
- #1 / 4 of its competitors
DIEBOLD NIXDORF NPS
DIEBOLD NIXDORF's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether DIEBOLD NIXDORF's customers would recommend using the product based on a scale of -100 to 100.
DIEBOLD NIXDORF Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
DIEBOLD NIXDORF NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2025 33 | Oct 2025 | 33 |
How Other Brands Compare
DIEBOLD NIXDORF is ranked first for NPS among its competitors. FIS and Fiserv come in second and third, with TSYS coming in at #4. Among those competitors, it is the third most valued company behind FIS.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DIEBOLD NIXDORF NPS vs. Competitors
Compared to its competitors, DIEBOLD NIXDORF's NPS is rated right above FIS.
| COMPANY | NPS Score | |
|---|---|---|
| DIEBOLD NIXDORF | 34 |
 | FIS | 6 |
 | Fiserv | -12 |
 | TSYS | -36 |
DIEBOLD NIXDORF Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of DIEBOLD NIXDORF users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DIEBOLD NIXDORF Customer Loyalty vs. Competitors
Compared to its competitors, DIEBOLD NIXDORF's Customer Loyalty score is rated right below FIS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fiserv | 76% |
| TSYS | 75% |
| FIS | 73% |
| DIEBOLD NIXDORF | 68% |
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DIEBOLD NIXDORF Product Quality
3.2/5
DIEBOLD NIXDORF has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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DIEBOLD NIXDORF Product Information
DIEBOLD NIXDORF’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
DIEBOLD NIXDORF Product Quality vs. Competitors
Compared to its competitors, DIEBOLD NIXDORF's Product Quality score is rated right above TSYS, and is preceded by Fiserv.
| COMPANY | Product Quality Score | |
|---|---|---|
| FIS | 3.5/5 |
| Fiserv | 3.3/5 |
| DIEBOLD NIXDORF | 3.2/5 |
| TSYS | 2.2/5 |
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DIEBOLD NIXDORF Pricing
DIEBOLD NIXDORF ROI & Value For Money
2.9/5
DIEBOLD NIXDORF has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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DIEBOLD NIXDORF Pricing vs. Competitors
Compared to its competitors, DIEBOLD NIXDORF's ROI score is rated right above TSYS, and is preceded by Fiserv.
| COMPANY | Pricing Score | |
|---|---|---|
| FIS | 3.5/5 |
| Fiserv | 2.9/5 |
| DIEBOLD NIXDORF | 2.9/5 |
| TSYS | 2.2/5 |
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DIEBOLD NIXDORF Customer Satisfaction (CSAT)
DIEBOLD NIXDORF Customer Satisfaction (CSAT) Score
50 / 100
DIEBOLD NIXDORF has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DIEBOLD NIXDORF Customer Satisfaction vs. Competitors
Compared to its competitors, DIEBOLD NIXDORF's Customer Satisfaction score is rated right above Fiserv, and is preceded by FIS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FIS | 61% |
| DIEBOLD NIXDORF | 50% |
| Fiserv | 48% |
| TSYS | 23% |
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DIEBOLD NIXDORF Customer Service
2.9/5
DIEBOLD NIXDORF has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About DIEBOLD NIXDORF's Customer Service
Address
6 AV MORANE SAULNIER 3 RUE PAUL DAUTIER, Velizy Villacoublay, 78140 France
Website
https://www.dieboldnixdorf.com
DIEBOLD NIXDORF Customer Service vs. Competitors
Compared to its competitors, DIEBOLD NIXDORF's Customer Service score is rated right above TSYS, and is preceded by Fiserv.
| COMPANY | Customer Service Score | |
|---|---|---|
| FIS | 3.5/5 |
| Fiserv | 3.1/5 |
| DIEBOLD NIXDORF | 2.9/5 |
| TSYS | 2.2/5 |
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DIEBOLD NIXDORF as an Employer
2.6/5
DIEBOLD NIXDORF has a 2.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DIEBOLD NIXDORF scored a 34 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of DIEBOLD NIXDORF would recommend the brand to a friend. ENPS measures how likely DIEBOLD NIXDORF employees would recommend working at DIEBOLD NIXDORF to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 42% | Promoters |
|---|---|
| 33% | Passive |
| 25% | Detractors |
