31
NPS
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Jack Henry & Associates
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About Jack Henry & Associates' Brand
Jack Henry & Associates??is a provider of technology solutions and payment processing services primarily for the financial services industry. Among its major competitors, Jack Henry & Associates is ranked in 1st place for NPS while FIS is 2nd, and Fiserv is 3rd. Overall, Jack Henry & Associates has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $11.48B
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Jack Henry & Associates Ranking
- #1 / 4 of its competitors
Jack Henry & Associates NPS
Jack Henry & Associates's Net Promoter Score (NPS) is a 31 with 58% Promoters, 15% Passives, and 27% Detractors. Net Promoter Score tracks whether Jack Henry & Associates's customers would recommend using the product based on a scale of -100 to 100.
Jack Henry & Associates Overall NPS
| 58% | Promoters |
|---|---|
| 15% | Passives |
| 27% | Detractors |
Jack Henry & Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 25 | Jan 2022 | 25 |
Mar 2022 30 | Mar 2022 | 30 |
Apr 2022 29 | Apr 2022 | 29 |
May 2022 34 | May 2022 | 34 |
Aug 2022 28 | Aug 2022 | 28 |
Sep 2022 25 | Sep 2022 | 25 |
May 2023 32 | May 2023 | 32 |
Jul 2023 32 | Jul 2023 | 32 |
Aug 2023 34 | Aug 2023 | 34 |
Oct 2023 33 | Oct 2023 | 33 |
Aug 2024 36 | Aug 2024 | 36 |
Dec 2024 30 | Dec 2024 | 30 |
How Other Brands Compare
Jack Henry & Associates is ranked first for NPS among its competitors. FIS and Fiserv come in second and third, with INCORTA coming in at #4. Among those competitors, it is the third most valued company behind FIS.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jack Henry & Associates NPS by Gender
Female customers rated Jack Henry & Associates's NPS 20 points higher than Male customers.
Male
14
Jack Henry & Associates's NPS was rated 14 by Male customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Female
34
Jack Henry & Associates's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Jack Henry & Associates NPS by Ethnicity
Jack Henry & Associates's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
African American/Black 0 | African American/Black | 0 |
Jack Henry & Associates NPS by Age
Jack Henry & Associates's NPS was rated 100 points by customers ages 36-40 on Comparably.
Jack Henry & Associates NPS by Usage
Jack Henry & Associates's NPS was rated 100 points by customers who have used Jack Henry & Associates's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 100 | 5 to 10 Years | 100 |
Jack Henry & Associates Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Jack Henry & Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jack Henry & Associates Customer Loyalty Score by Gender
Female customers rated Jack Henry & Associates's Customer Loyalty score 39% higher than Male customers.
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Male
61%
Yes
Female
100%
Yes
Jack Henry & Associates Customer Loyalty Score by Ethnicity
Jack Henry & Associates's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Jack Henry & Associates.
78
out of 100
Caucasian
55
out of 100
African American/Black
Jack Henry & Associates Customer Loyalty Score by Age
Jack Henry & Associates's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
Jack Henry & Associates Customer Loyalty Score by Usage
Jack Henry & Associates's Customer Loyalty score was rated 100% by customers who have used Jack Henry & Associates's products/services for 5 to 10 Years.
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Jack Henry & Associates Customer Loyalty Score by Industry
Jack Henry & Associates's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Jack Henry & Associates Customer Loyalty vs. Competitors
Compared to its competitors, Jack Henry & Associates's Customer Loyalty score is rated right above Fiserv.
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Jack Henry & Associates Product Quality
4.1/5
Jack Henry & Associates has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Jack Henry & Associates Product Information
Jack Henry & Associates’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Jack Henry & Associates's product the highest. Reviewers from the Tech industry rated Jack Henry & Associates the lowest at 3.5.
- Website
- www.jackhenry.com
- Company Size
- 5,001-10,000 Employees
Industry
FinTech
SaaS
Quick Insights into Jack Henry & Associates Product Quality
Jack Henry & Associates's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Tech industry.
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Ranked Jack Henry & Associates Product Quality the Highest
Ranked Jack Henry & Associates Product Quality the Lowest
Jack Henry & Associates Product Quality Score by Gender
Jack Henry & Associates's Product Quality score was rated 4.3 by both Female and Male customers on Comparably.
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Male
4.3/5
Female
4.3/5
Jack Henry & Associates Product Quality Score by Ethnicity
Jack Henry & Associates's Product Quality score was rated 4.2 stars by both African American/Black and Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
African American/Black 4.2 | African American/Black | 4.2 |
Jack Henry & Associates Product Quality Score by Age
Jack Henry & Associates's Product Quality score was rated 4.5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
Jack Henry & Associates Product Quality Score by Usage
Jack Henry & Associates's Product Quality score was rated 4.5 stars by customers who have used Jack Henry & Associates's products/services for 5 to 10 Years.
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Jack Henry & Associates Product Quality Score by Industry
Jack Henry & Associates's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Jack Henry & Associates Product Quality vs. Competitors
Compared to its competitors, Jack Henry & Associates's Product Quality score is rated right above FIS.
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Jack Henry & Associates Pricing
Jack Henry & Associates ROI & Value For Money
3.8/5
Jack Henry & Associates has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Jack Henry & Associates Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Jack Henry & Associates.
Quick Insights into Jack Henry & Associates ROI
Jack Henry & Associates's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked Jack Henry & Associates ROI the Highest
Ranked Jack Henry & Associates ROI the Lowest
Jack Henry & Associates ROI Score by Gender
Female customers rated Jack Henry & Associates's ROI score 0.8 stars higher than Male customers.
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Male
3.3/5
Female
4.1/5
Jack Henry & Associates ROI Score by Ethnicity
Jack Henry & Associates's ROI score was rated 3.5 stars by both African American/Black and Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Jack Henry & Associates ROI Score by Age
Jack Henry & Associates's ROI score was rated 4.6 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
Jack Henry & Associates ROI Score by Usage
Jack Henry & Associates's ROI score was rated 4.5 stars by customers who have used Jack Henry & Associates's products/services for 5 to 10 Years.
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Jack Henry & Associates ROI Score by Industry
Jack Henry & Associates's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Jack Henry & Associates Pricing vs. Competitors
Compared to its competitors, Jack Henry & Associates's ROI score is rated right above FIS.
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Jack Henry & Associates Customer Satisfaction (CSAT)
Jack Henry & Associates Customer Satisfaction (CSAT) Score
94 / 100
Jack Henry & Associates has an overall Customer Satisfaction score of 94 rated by its users and customers.
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Very Satisfied
44%
Satisfied
50%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jack Henry & Associates Customer Satisfaction
Jack Henry & Associates's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Male customers.
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Ranked Jack Henry & Associates Customer Satisfaction the Highest
Ranked Jack Henry & Associates Customer Satisfaction the Lowest
Jack Henry & Associates Customer Satisfaction Score by Gender
Jack Henry & Associates's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Jack Henry & Associates Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jack Henry & Associates' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Jack Henry & Associates' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Jack Henry & Associates Customer Satisfaction Score by Age
Jack Henry & Associates's Customer Satisfaction score was rated 100 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 100% |
Jack Henry & Associates Customer Satisfaction Score by Usage
Jack Henry & Associates's Customer Satisfaction score was rated 100 points by customers who have used Jack Henry & Associates's products/services for 5 to 10 Years.
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Jack Henry & Associates Customer Satisfaction Score by Industry
Jack Henry & Associates's Customer Satisfaction score was rated 100 points by Banking and Financial Services industry customers.
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}Jack Henry & Associates Customer Satisfaction vs. Competitors
Compared to its competitors, Jack Henry & Associates's Customer Satisfaction score is rated right above FIS.
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Jack Henry & Associates Customer Service
4.1/5
Jack Henry & Associates has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Jack Henry & Associates's Customer Service
Address
663 W. Highway, 60 P.O. Box 807, Monett, MO 65708
Website
www.jackhenry.com
Quick Insights into Jack Henry & Associates Customer Service
Jack Henry & Associates's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by African American/Black customers.
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Ranked Jack Henry & Associates Customer Service the Highest
Ranked Jack Henry & Associates Customer Service the Lowest
Jack Henry & Associates Customer Service Score by Gender
Female customers rated Jack Henry & Associates's Customer Service score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
Jack Henry & Associates Customer Service Score by Ethnicity
Jack Henry & Associates's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
African American/Black 3.5 | African American/Black | 3.5 |
Jack Henry & Associates Customer Service Score by Age
Jack Henry & Associates's Customer Service score was rated 4.7 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.7 | 36-40 | 4.7 |
Jack Henry & Associates Customer Service Score by Usage
Jack Henry & Associates's Customer Service score was rated 4.6 stars by customers who have used Jack Henry & Associates's products/services for 5 to 10 Years.
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Jack Henry & Associates Customer Service Score by Industry
Jack Henry & Associates's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Jack Henry & Associates Customer Service vs. Competitors
Compared to its competitors, Jack Henry & Associates's Customer Service score is rated right above FIS.
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Jack Henry & Associates as an Employer
4.3/5
Jack Henry & Associates has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Jack Henry & Associates scored a 31 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Jack Henry & Associates would recommend the brand to a friend. ENPS measures how likely Jack Henry & Associates employees would recommend working at Jack Henry & Associates to a friend.
Net Promoter Score
31
NPS Score
| 58% | Promoters |
|---|---|
| 15% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 55% | Promoters |
|---|---|
| 13% | Passive |
| 32% | Detractors |
