-100
NPS
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CheckAlt
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About CheckAlt's Brand
CheckAlt is a provider of software for payment and item processing. Among its major competitors, CheckAlt is ranked in 3rd place for NPS while Jack Henry & Associates is 1st, and Block is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
CheckAlt Ranking
- #3 / 4 of its competitors
CheckAlt NPS
CheckAlt's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether CheckAlt's customers would recommend using the product based on a scale of -100 to 100.
CheckAlt Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
CheckAlt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
How Other Brands Compare
CheckAlt is ranked third for NPS among its competitors. Jack Henry & Associates and Block come in first and second, with Cachet Financial Solutions coming in at #4.
CheckAlt |  Block |  Jack Henry & Associates |  Cachet Financial Solutions | |
| Global Ranking | #- | #67 | #- | #- |
| NPS | -100 | 25 | 31 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $97.54B | $11.48B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CheckAlt NPS vs. Competitors
Compared to its competitors, CheckAlt's NPS is rated right below Cachet Financial Solutions.
| COMPANY | NPS Score | |
|---|---|---|
| Jack Henry & Associates | 31 |
| Block | 25 |
| Cachet Financial Solutions | N/A |
| CheckAlt | -100 |
CheckAlt Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of CheckAlt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CheckAlt Customer Loyalty vs. Competitors
Compared to its competitors, CheckAlt's Customer Loyalty score is rated right above Cachet Financial Solutions, and is preceded by Block.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jack Henry & Associates | 83% |
| Block | 76% |
| CheckAlt | 10% |
| Cachet Financial Solutions | N/A |
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CheckAlt Product Quality
1.5/5
CheckAlt has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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CheckAlt Product Information
CheckAlt’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.checkalt.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
CheckAlt Product Quality vs. Competitors
Compared to its competitors, CheckAlt's Product Quality score is rated right above Cachet Financial Solutions, and is preceded by Block.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jack Henry & Associates | 4.1/5 |
| Block | 3.6/5 |
| CheckAlt | 1.5/5 |
| Cachet Financial Solutions | N/A |
Unlock CheckAlt Product Quality vs. Competitors Data
VS
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CheckAlt Pricing
CheckAlt ROI & Value For Money
1.5/5
CheckAlt has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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CheckAlt Pricing vs. Competitors
Compared to its competitors, CheckAlt's ROI score is rated right above Cachet Financial Solutions, and is preceded by Block.
| COMPANY | Pricing Score | |
|---|---|---|
| Jack Henry & Associates | 3.8/5 |
| Block | 3.6/5 |
| CheckAlt | 1.5/5 |
| Cachet Financial Solutions | N/A |
Unlock CheckAlt ROI vs. Competitors Data
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CheckAlt Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CheckAlt Customer Satisfaction vs. Competitors
Compared to its competitors, CheckAlt's Customer Satisfaction score is rated right above Cachet Financial Solutions, and is preceded by Block.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jack Henry & Associates | 94% |
| Block | 63% |
| CheckAlt | 0% |
| Cachet Financial Solutions | 0% |
Unlock CheckAlt Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CheckAlt Customer Satisfaction vs. Competitors data and gain insights into your customers today.
CheckAlt Customer Service
1.5/5
CheckAlt has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About CheckAlt's Customer Service
Address
5670 Wilshire Boulevard, Suite 1530, Los Angeles, CA
Website
http://www.checkalt.com
Phone Number
(310)994-7671
CheckAlt Customer Service vs. Competitors
Compared to its competitors, CheckAlt's Customer Service score is rated right above Cachet Financial Solutions, and is preceded by Block.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jack Henry & Associates | 4.1/5 |
| Block | 3.4/5 |
| CheckAlt | 1.5/5 |
| Cachet Financial Solutions | N/A |
Unlock CheckAlt Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full CheckAlt Customer Service vs. Competitors data and gain insights into your customers today.
CheckAlt as an Employer
2.2/5
CheckAlt has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
CheckAlt scored a -100 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of CheckAlt would recommend the brand to a friend. ENPS measures how likely CheckAlt employees would recommend working at CheckAlt to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 9% | Promoters |
|---|---|
| 18% | Passive |
| 73% | Detractors |
