-51
NPS
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DST Systems
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About DST Systems' Brand
DST Systems is a leading provider of strategic advisory, transformative technologies, and operations outsourcing to the financial and healthcare industries. Among its major competitors, DST Systems is ranked in 6th place for NPS while Cotiviti is 1st, and Epicor Software is 2nd.
Brand at a Glance
53%
Customer Loyalty
2.5/5
Product Quality
2.9/5
Pricing
2.5/5
Customer Service
DST Systems CMO
DST Systems Ranking
- #4 / 4 of its competitors
DST Systems NPS
DST Systems's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether DST Systems's customers would recommend using the product based on a scale of -100 to 100.
DST Systems Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
DST Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
May 2022 -33 | May 2022 | -33 |
Jul 2022 -50 | Jul 2022 | -50 |
Oct 2022 -40 | Oct 2022 | -40 |
Apr 2023 -51 | Apr 2023 | -51 |
How Other Brands Compare
DST Systems is ranked #4 for NPS among its competitors. Oscar Health and Western Union come in first and second, with Torchmark Corporation coming in at third.
DST Systems |  Western Union |  Oscar Health |  Torchmark Corporation | |
| Global Ranking | #- | #148 | #- | #- |
| NPS | -51 | -16 | -9 | -23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $9.83B | $134.27B | $9.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DST Systems NPS by Gender
DST Systems's NPS was rated -67 by Male customers on Comparably.
Male
-67
DST Systems's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
DST Systems's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
DST Systems NPS vs. Competitors
Compared to its competitors, DST Systems's NPS is rated right below Torchmark Corporation.
| COMPANY | NPS Score | |
|---|---|---|
 | Cotiviti | 23 |
 | Epicor Software | 17 |
 | Health Insurance Innovations | N/A |
| Oscar Health | -9 |
| Western Union | -16 |
| Torchmark Corporation | -23 |
| DST Systems | -51 |
DST Systems Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of DST Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DST Systems Customer Loyalty Score by Gender
DST Systems's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
DST Systems Customer Loyalty vs. Competitors
Compared to its competitors, DST Systems's Customer Loyalty score is rated right above Health Insurance Innovations, and is preceded by Cotiviti.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Torchmark Corporation | 81% |
| Epicor Software | 77% |
| Oscar Health | 71% |
| Western Union | 70% |
| Cotiviti | 66% |
| DST Systems | 53% |
| Health Insurance Innovations | N/A |
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DST Systems Product Quality
2.5/5
DST Systems has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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DST Systems Product Information
DST Systems’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.dstsystems.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Healthcare
Quick Insights into DST Systems Product Quality
DST Systems's Product Quality score was rated highest by Male customers.
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Ranked DST Systems Product Quality the Highest
DST Systems Product Quality Score by Gender
DST Systems's Product Quality score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
DST Systems Product Quality vs. Competitors
Compared to its competitors, DST Systems's Product Quality score is rated right above Health Insurance Innovations, and is preceded by Torchmark Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Epicor Software | 3.9/5 |
| Cotiviti | 3.4/5 |
| Oscar Health | 3.1/5 |
| Western Union | 2.9/5 |
| Torchmark Corporation | 2.9/5 |
| DST Systems | 2.5/5 |
| Health Insurance Innovations | N/A |
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DST Systems Pricing
DST Systems ROI & Value For Money
2.9/5
DST Systems has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into DST Systems ROI
DST Systems's ROI score was rated highest by Male customers.
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Ranked DST Systems ROI the Highest
DST Systems ROI Score by Gender
DST Systems's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
DST Systems Pricing vs. Competitors
Compared to its competitors, DST Systems's ROI score is rated right above Oscar Health, and is preceded by Western Union.
| COMPANY | Pricing Score | |
|---|---|---|
| Cotiviti | 3.6/5 |
| Epicor Software | 3.6/5 |
| Torchmark Corporation | 3.2/5 |
| Western Union | 2.9/5 |
| DST Systems | 2.9/5 |
| Oscar Health | 2.8/5 |
| Health Insurance Innovations | N/A |
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DST Systems Customer Satisfaction (CSAT)
DST Systems Customer Satisfaction (CSAT) Score
50 / 100
DST Systems has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DST Systems Customer Satisfaction
DST Systems's Customer Satisfaction score was rated highest by Male customers.
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Ranked DST Systems Customer Satisfaction the Highest
DST Systems Customer Satisfaction Score by Gender
DST Systems's Customer Satisfaction score was rated 33 by Male customers on Comparably.
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33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
DST Systems Customer Satisfaction vs. Competitors
Compared to its competitors, DST Systems's Customer Satisfaction score is rated right above Torchmark Corporation, and is preceded by Western Union.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Epicor Software | 82% |
| Cotiviti | 59% |
| Oscar Health | 55% |
| Western Union | 51% |
| DST Systems | 50% |
| Torchmark Corporation | 43% |
| Health Insurance Innovations | 0% |
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DST Systems Customer Service
2.5/5
DST Systems has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About DST Systems's Customer Service
Address
333 W. 11th St., Kansas City, MO 64105
Website
http://www.dstsystems.com
Phone Number
888-DST-INFO
DST Systems's Social Links
Quick Insights into DST Systems Customer Service
DST Systems's Customer Service score was rated highest by Male customers.
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Ranked DST Systems Customer Service the Highest
DST Systems Customer Service Score by Gender
DST Systems's Customer Service score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
DST Systems Customer Service vs. Competitors
Compared to its competitors, DST Systems's Customer Service score is rated right above Health Insurance Innovations, and is preceded by Western Union.
| COMPANY | Customer Service Score | |
|---|---|---|
| Epicor Software | 3.9/5 |
| Cotiviti | 3.7/5 |
| Torchmark Corporation | 3/5 |
| Oscar Health | 2.9/5 |
| Western Union | 2.9/5 |
| DST Systems | 2.5/5 |
| Health Insurance Innovations | N/A |
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DST Systems as an Employer
2.8/5
DST Systems has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
DST Systems scored a -51 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of DST Systems would recommend the brand to a friend. ENPS measures how likely DST Systems employees would recommend working at DST Systems to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 27% | Promoters |
|---|---|
| 21% | Passive |
| 52% | Detractors |
