23
NPS
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Cotiviti
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About Cotiviti's Brand
Cotiviti is a leading solutions and analytics company that is reshaping the economics of healthcare.
Brand at a Glance
66%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Cotiviti NPS
Cotiviti's Net Promoter Score (NPS) is a 23 with 54% Promoters, 15% Passives, and 31% Detractors. Net Promoter Score tracks whether Cotiviti's customers would recommend using the product based on a scale of -100 to 100.
Cotiviti Overall NPS
| 54% | Promoters |
|---|---|
| 15% | Passives |
| 31% | Detractors |
Cotiviti NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 19 | Oct 2023 | 19 |
Nov 2023 22 | Nov 2023 | 22 |
Dec 2023 22 | Dec 2023 | 22 |
Feb 2024 25 | Feb 2024 | 25 |
Nov 2024 28 | Nov 2024 | 28 |
Dec 2024 22 | Dec 2024 | 22 |
Feb 2025 16 | Feb 2025 | 16 |
Mar 2025 14 | Mar 2025 | 14 |
Jul 2025 15 | Jul 2025 | 15 |
Aug 2025 18 | Aug 2025 | 18 |
Oct 2025 19 | Oct 2025 | 19 |
Dec 2025 23 | Dec 2025 | 23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cotiviti NPS by Gender
Female customers rated Cotiviti's NPS 114 points higher than Male customers.
Male
-34
Cotiviti's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
80
Cotiviti's NPS was rated 80 by Female customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Cotiviti NPS by Ethnicity
Cotiviti's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Asian or Pacific Islander 60 | Asian or Pacific Islander | 60 |
Cotiviti NPS by Age
Cotiviti's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Cotiviti NPS by Usage
Cotiviti's NPS was rated the highest by customers who have used Cotiviti's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
Cotiviti Customer Reviews
Out of the 3 Cotiviti customer reviews 1 was positive and 2 were constructive. Cotiviti customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Cotiviti Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Cotiviti users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cotiviti Customer Loyalty Score by Gender
Female customers rated Cotiviti's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cotiviti.
Male
70%
Yes
Female
100%
Yes
Cotiviti Customer Loyalty Score by Ethnicity
Cotiviti's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cotiviti.
70
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Cotiviti Customer Loyalty Score by Age
Cotiviti's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cotiviti.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
41-45 70% | 41-45 | 70% |
Cotiviti Customer Loyalty Score by Usage
Cotiviti's Customer Loyalty score was rated the highest by customers who have used Cotiviti's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cotiviti Customer Loyalty Score by Industry
Cotiviti's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cotiviti Product Quality
3.4/5
Cotiviti has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Cotiviti's overall Product Quality score rated by its users and customers.
Cotiviti Product Information
Cotiviti’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cotiviti's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Cotiviti the lowest at 1.6.
- Website
- http://www.cotiviti.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Cotiviti Product Quality
Cotiviti's Product Quality score was rated highest by Female customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Cotiviti Product Quality the Highest
Ranked Cotiviti Product Quality the Lowest
Cotiviti Product Quality Score by Gender
Female customers rated Cotiviti's Product Quality score 2.5 stars higher than Male customers.
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Male
2.1/5
Female
4.6/5
Cotiviti Product Quality Score by Ethnicity
Cotiviti's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cotiviti.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Cotiviti Product Quality Score by Age
Cotiviti's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cotiviti.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2.6 | 41-45 | 2.6 |
Cotiviti Product Quality Score by Usage
Cotiviti's Product Quality score was rated 3.6 stars by customers who have used Cotiviti's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Cotiviti Product Quality Score by Industry
Cotiviti's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cotiviti Pricing
Cotiviti ROI & Value For Money
3.6/5
Cotiviti has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Cotiviti's overall ROI score rated by its users and customers.
Cotiviti Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Cotiviti.
Quick Insights into Cotiviti ROI
Cotiviti's ROI score was rated highest by Female customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Cotiviti ROI the Highest
Ranked Cotiviti ROI the Lowest
Cotiviti ROI Score by Gender
Female customers rated Cotiviti's ROI score 1.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cotiviti.
Male
2.6/5
Female
4.4/5
Cotiviti ROI Score by Ethnicity
Cotiviti's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cotiviti.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Cotiviti ROI Score by Age
Cotiviti's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cotiviti.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
36-40 3 | 36-40 | 3 |
41-45 2.6 | 41-45 | 2.6 |
Cotiviti ROI Score by Usage
Cotiviti's ROI score was rated the highest by customers who have used Cotiviti's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Cotiviti ROI Score by Industry
Cotiviti's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cotiviti Customer Satisfaction (CSAT)
Cotiviti Customer Satisfaction (CSAT) Score
59 / 100
Cotiviti has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
37%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
4%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cotiviti Customer Satisfaction
Cotiviti's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Cotiviti's Customer Satisfaction.
Ranked Cotiviti Customer Satisfaction the Highest
Ranked Cotiviti Customer Satisfaction the Lowest
Cotiviti Customer Satisfaction Score by Gender
Female customers rated Cotiviti's Customer Satisfaction score 60 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cotiviti.
40 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
100 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Cotiviti Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cotiviti's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cotiviti.
34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Cotiviti's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cotiviti.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Cotiviti Customer Satisfaction Score by Age
Cotiviti's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cotiviti.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 41-45 | 34% |
Cotiviti Customer Satisfaction Score by Usage
Cotiviti's Customer Satisfaction score was rated 80 points by customers who have used Cotiviti's products/services for Less than 1 Year.
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Cotiviti Customer Satisfaction Score by Industry
Cotiviti's Customer Satisfaction score was rated 80 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Cotiviti Customer Satisfaction Score by Industry",
"text": "Cotiviti's Customer Satisfaction score was rated 80 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Cotiviti's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Cotiviti Customer Service
3.7/5
Cotiviti has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Cotiviti's overall Customer Service score rated by its users and customers.
About Cotiviti's Customer Service
Address
One Glenlake Parkway, Suite 1400, Atlanta, GA 30328
Website
http://www.cotiviti.com
Phone Number
(770) 379-2800
Quick Insights into Cotiviti Customer Service
Cotiviti's Customer Service score was rated highest by Female customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Cotiviti's Customer Service score.
Ranked Cotiviti Customer Service the Highest
Ranked Cotiviti Customer Service the Lowest
Cotiviti Customer Service Score by Gender
Female customers rated Cotiviti's Customer Service score 1.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cotiviti.
Male
2.7/5
Female
4.4/5
Cotiviti Customer Service Score by Ethnicity
Cotiviti's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cotiviti.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Cotiviti Customer Service Score by Age
Cotiviti's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cotiviti.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
36-40 3 | 36-40 | 3 |
41-45 2.8 | 41-45 | 2.8 |
Cotiviti Customer Service Score by Usage
Cotiviti's Customer Service score was rated the highest by customers who have used Cotiviti's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Cotiviti Customer Service Score by Industry
Cotiviti's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Cotiviti scored a 23 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Cotiviti would recommend the brand to a friend. ENPS measures how likely Cotiviti employees would recommend working at Cotiviti to a friend.
Net Promoter Score
23
NPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 29% | Promoters |
|---|---|
| 16% | Passive |
| 55% | Detractors |
