-70
NPS
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Asurion
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About Asurion's Brand
We’re a global technology solutions company. Every day, we enhance our customers’ lives by helping them protect, connect and enjoy their tech.
Brand at a Glance
71%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Asurion CMO
Teresa May
Teresa May serves as the Chief Marketing Officer of Asurion. Teresa started at Asurion in May of 2018. Teresa is currently based in the Greater Nashville Area, TN.
Asurion NPS
Asurion's Net Promoter Score (NPS) is a -70 with 15% Promoters, 0% Passives, and 85% Detractors. Net Promoter Score tracks whether Asurion's customers would recommend using the product based on a scale of -100 to 100.
Asurion Overall NPS
| 15% | Promoters |
|---|---|
| 0% | Passives |
| 85% | Detractors |
Asurion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -67 | May 2024 | -67 |
Jun 2024 -67 | Jun 2024 | -67 |
Jul 2024 -69 | Jul 2024 | -69 |
Aug 2024 -69 | Aug 2024 | -69 |
Sep 2024 -69 | Sep 2024 | -69 |
Oct 2024 -71 | Oct 2024 | -71 |
Nov 2024 -69 | Nov 2024 | -69 |
Dec 2024 -69 | Dec 2024 | -69 |
Jan 2025 -71 | Jan 2025 | -71 |
Feb 2025 -69 | Feb 2025 | -69 |
Mar 2025 -69 | Mar 2025 | -69 |
Sep 2025 -69 | Sep 2025 | -69 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Asurion NPS by Gender
Male customers rated Asurion's NPS 2 points higher than Female customers.
Male
-80
Asurion's NPS was rated -80 by Male customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Female
-82
Asurion's NPS was rated -82 by Female customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Asurion NPS by Ethnicity
Asurion's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -64 | African American/Black | -64 |
Asian or Pacific Islander -50 | Asian or Pacific Islander | -50 |
Native American -100 | Native American | -100 |
Other -92 | Other | -92 |
Asurion NPS by Age
Asurion's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Asurion NPS by Usage
Asurion's NPS was rated the highest by customers who have used Asurion's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -84 | Less than 1 Year | -84 |
1 to 2 Years -88 | 1 to 2 Years | -88 |
2 to 5 Years -78 | 2 to 5 Years | -78 |
5 to 10 Years -72 | 5 to 10 Years | -72 |
Over 10 Years -94 | Over 10 Years | -94 |
Asurion Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Asurion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Asurion Customer Loyalty Score by Gender
Female customers rated Asurion's Customer Loyalty score 4% higher than Male customers.
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Male
67%
Yes
Female
71%
Yes
Asurion Customer Loyalty Score by Ethnicity
Asurion's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Asurion.
70
out of 100
Caucasian
80
out of 100
Hispanic or Latino
75
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
33
out of 100
Native American
69
out of 100
Other
Asurion Customer Loyalty Score by Age
Asurion's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Asurion.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 80% | 26-30 | 80% |
31-35 40% | 31-35 | 40% |
36-40 73% | 36-40 | 73% |
41-45 89% | 41-45 | 89% |
46-50 67% | 46-50 | 67% |
51-55 87% | 51-55 | 87% |
56-60 74% | 56-60 | 74% |
61-65 55% | 61-65 | 55% |
66+ 63% | 66+ | 63% |
Asurion Customer Loyalty Score by Usage
Asurion's Customer Loyalty score was rated the highest by customers who have used Asurion's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Asurion Customer Loyalty Score by Industry
Asurion's Customer Loyalty score was rated the highest by Government and Public Policy industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Asurion Product Quality
1.5/5
Asurion has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Asurion Product Information
Asurion’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Asurion's product the highest.
- Website
- http://www.asurion.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Hardware and Devices
Insurance
Quick Insights into Asurion Product Quality
Asurion's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Asurion Product Quality the Highest
Ranked Asurion Product Quality the Lowest
Asurion Product Quality Score by Gender
Asurion's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Asurion.
Male
1.5/5
Female
1.5/5
Asurion Product Quality Score by Ethnicity
Asurion's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Asurion.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Asurion Product Quality Score by Age
Asurion's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Asurion.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Asurion Product Quality Score by Usage
Asurion's Product Quality score was rated 1.5 stars by customers who have used Asurion's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Asurion Product Quality Score by Industry
Asurion's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
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Asurion Pricing
Asurion ROI & Value For Money
1.5/5
Asurion has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Asurion Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Asurion ROI
Asurion's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
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Ranked Asurion ROI the Highest
Ranked Asurion ROI the Lowest
Asurion ROI Score by Gender
Asurion's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Asurion.
Male
1.5/5
Female
1.5/5
Asurion ROI Score by Ethnicity
Asurion's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Asurion.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Asurion ROI Score by Age
Asurion's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Asurion.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Asurion ROI Score by Usage
Asurion's ROI score was rated 1.5 stars by customers who have used Asurion's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Asurion ROI Score by Industry
Asurion's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
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Asurion Customer Satisfaction (CSAT)
Asurion Customer Satisfaction (CSAT) Score
11 / 100
Asurion has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Asurion Customer Satisfaction
Asurion's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
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Ranked Asurion Customer Satisfaction the Highest
Ranked Asurion Customer Satisfaction the Lowest
Asurion Customer Satisfaction Score by Gender
Male customers rated Asurion's Customer Satisfaction score 1 points higher than Female customers.
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10 / 100
MaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 84% |
9 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 3% | |
Very Dissatisfied | 88% |
Asurion Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Asurion's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
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12 / 100
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
83%
CSAT according to Hispanic or Latino
Asurion's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Asurion's Customer Satisfaction (CSAT) score was rated 10% according to African American/Black users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
80%
CSAT according to Asian or Pacific Islander
Asurion's Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Native American
Asurion's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Asurion's Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
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8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
4%
Very Dissatisfied
88%
Asurion Customer Satisfaction Score by Age
Asurion's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Asurion.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 11% | |||||||||||||||
| 31-35 | 18% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 13% |
Asurion Customer Satisfaction Score by Usage
Asurion's Customer Satisfaction score was rated the highest by customers who have used Asurion's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Asurion Customer Satisfaction Score by Industry
Asurion's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Asurion Customer Satisfaction Score by Industry",
"text": "Asurion's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 12,
"stars": 0,
"csatScore": 12,
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"scoreClassName": "",
"scoreLabel": 12
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Asurion's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Asurion's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Asurion's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Asurion's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Insurance",
"groupId": 526,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "Asurion's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 14
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Asurion's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Asurion's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Asurion's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Asurion Customer Service
1.5/5
Asurion has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Asurion's Customer Service
Address
1101 Church St, Nashville, TN 37203
Website
http://www.asurion.com
Phone Number
615-837-3000
Asurion's Social Links
Quick Insights into Asurion Customer Service
Asurion's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Asurion's Customer Service score.
Ranked Asurion Customer Service the Highest
Ranked Asurion Customer Service the Lowest
Asurion Customer Service Score by Gender
Asurion's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Asurion.
Male
1.5/5
Female
1.5/5
Asurion Customer Service Score by Ethnicity
Asurion's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Asurion.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Asurion Customer Service Score by Age
Asurion's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Asurion.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Asurion Customer Service Score by Usage
Asurion's Customer Service score was rated 1.5 stars by customers who have used Asurion's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Asurion Customer Service Score by Industry
Asurion's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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Asurion as an Employer
4.7/5
Asurion has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Asurion scored a -70 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Asurion would recommend the brand to a friend. ENPS measures how likely Asurion employees would recommend working at Asurion to a friend.
Net Promoter Score
-70
NPS Score
| 15% | Promoters |
|---|---|
| 0% | Passive |
| 85% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 63% | Promoters |
|---|---|
| 24% | Passive |
| 13% | Detractors |
