46
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ingredion
Marketing or Exec? Claim Your Free Account
About Ingredion's Brand
"Ingredion together with its subsidiaries, manufactures and sells starch and sweetener ingredients." Among its major competitors, Ingredion is ranked in 1st place for NPS while McCormick & Company is 2nd, and Bunge is 3rd.Their current market cap is $6.05B
Brand at a Glance
71%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Ingredion Ranking
- #1 / 4 of its competitors
Ingredion NPS
Ingredion's Net Promoter Score (NPS) is a 46 with 65% Promoters, 16% Passives, and 19% Detractors. Net Promoter Score tracks whether Ingredion's customers would recommend using the product based on a scale of -100 to 100.
Ingredion Overall NPS
| 65% | Promoters |
|---|---|
| 16% | Passives |
| 19% | Detractors |
Ingredion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 68 | Jun 2023 | 68 |
Oct 2023 65 | Oct 2023 | 65 |
Dec 2023 66 | Dec 2023 | 66 |
Feb 2024 67 | Feb 2024 | 67 |
Mar 2024 60 | Mar 2024 | 60 |
Aug 2024 61 | Aug 2024 | 61 |
Oct 2024 56 | Oct 2024 | 56 |
Jan 2025 50 | Jan 2025 | 50 |
Mar 2025 43 | Mar 2025 | 43 |
Sep 2025 46 | Sep 2025 | 46 |
Oct 2025 48 | Oct 2025 | 48 |
Jan 2026 45 | Jan 2026 | 45 |
How Other Brands Compare
Ingredion is ranked first for NPS among its competitors. McCormick & Company and Cargill come in second and third, with Nestle USA coming in at #4. Among those competitors, it is the third most valued company behind Nestle USA.
Ingredion |  Nestle USA |  Cargill |  McCormick & Company | |
| Global Ranking | #- | #141 | #297 | #995 |
| NPS | 46 | 22 | 26 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $6.05B | $315.74B | - | $23.83B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ingredion NPS by Gender
Ingredion's NPS was rated 74 by Male customers on Comparably.
Male
74
Ingredion's NPS was rated 74 by Male customers on Comparably.
87%
Promoters
0%
Passives
13%
Detractors
Female
N/A
Ingredion's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ingredion NPS by Ethnicity
Ingredion's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Ingredion NPS by Age
Ingredion's NPS was rated 50 points by customers ages 56-60 on Comparably.
Ingredion NPS by Usage
Ingredion's NPS was rated the highest by customers who have used Ingredion's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Ingredion NPS vs. Competitors
Compared to its competitors, Ingredion's NPS is rated right above McCormick & Company.
| COMPANY | NPS Score | |
|---|---|---|
| Ingredion | 46 |
| McCormick & Company | 35 |
 | Bunge | 35 |
 | Danone | 31 |
| Cargill | 26 |
| Nestle USA | 22 |
Ingredion Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Ingredion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ingredion Customer Loyalty Score by Gender
Ingredion's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ingredion.
Male
100%
Yes
Female
N/A
Yes
Ingredion Customer Loyalty Score by Ethnicity
Ingredion's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ingredion.
100
out of 100
Caucasian
Ingredion Customer Loyalty Score by Age
Ingredion's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ingredion.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
Ingredion Customer Loyalty Score by Usage
Ingredion's Customer Loyalty score was rated the highest by customers who have used Ingredion's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ingredion Customer Loyalty vs. Competitors
Compared to its competitors, Ingredion's Customer Loyalty score is rated right below Danone.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| McCormick & Company | 86% |
| Bunge | 86% |
| Cargill | 81% |
| Nestle USA | 79% |
| Danone | 78% |
| Ingredion | 71% |
Unlock Ingredion Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ingredion Customer Loyalty vs. Competitors data and gain insights into your customers today.
Ingredion Product Quality
4.5/5
Ingredion has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ingredion's overall Product Quality score rated by its users and customers.
Ingredion Product Information
Ingredion’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.ingredion.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Food & Beverages
Quick Insights into Ingredion Product Quality
Ingredion's Product Quality score was rated highest by customers who have used Ingredion's products/services for 2 to 5 Years, and rated lowest by customers who have used Ingredion's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Ingredion's Product Quality.
Ranked Ingredion Product Quality the Highest
Ranked Ingredion Product Quality the Lowest
Ingredion Product Quality Score by Gender
Ingredion's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ingredion.
Male
4.7/5
Female
N/A
Ingredion Product Quality Score by Ethnicity
Ingredion's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ingredion.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Ingredion Product Quality Score by Age
Ingredion's Product Quality score was rated 4.7 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ingredion.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.7 | 56-60 | 4.7 |
Ingredion Product Quality Score by Usage
Ingredion's Product Quality score was rated the highest by customers who have used Ingredion's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ingredion Product Quality vs. Competitors
Compared to its competitors, Ingredion's Product Quality score is rated right above Bunge.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ingredion | 4.5/5 |
| Bunge | 4.4/5 |
| McCormick & Company | 4.2/5 |
| Cargill | 4/5 |
| Danone | 4/5 |
| Nestle USA | 3.9/5 |
Unlock Ingredion Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ingredion Product Quality vs. Competitors data and gain insights into your customers today.
Ingredion Pricing
Ingredion ROI & Value For Money
4.2/5
Ingredion has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ingredion's overall ROI score rated by its users and customers.
Quick Insights into Ingredion ROI
Ingredion's ROI score was rated highest by customers who have used Ingredion's products/services for 2 to 5 Years, and rated lowest by customers who have used Ingredion's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Ingredion's ROI score.
Ranked Ingredion ROI the Highest
Ranked Ingredion ROI the Lowest
Ingredion ROI Score by Gender
Ingredion's ROI score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ingredion.
Male
4.4/5
Female
N/A
Ingredion ROI Score by Ethnicity
Ingredion's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ingredion.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Ingredion ROI Score by Age
Ingredion's ROI score was rated 4.4 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ingredion.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 4.4 | 56-60 | 4.4 |
Ingredion ROI Score by Usage
Ingredion's ROI score was rated the highest by customers who have used Ingredion's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ingredion Pricing vs. Competitors
Compared to its competitors, Ingredion's ROI score is rated right above Bunge.
| COMPANY | Pricing Score | |
|---|---|---|
| Ingredion | 4.2/5 |
| Bunge | 4.1/5 |
| McCormick & Company | 4/5 |
| Danone | 4/5 |
| Cargill | 3.8/5 |
| Nestle USA | 3.7/5 |
Unlock Ingredion ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ingredion ROI vs. Competitors data and gain insights into your customers today.
Ingredion Customer Satisfaction (CSAT)
Ingredion Customer Satisfaction (CSAT) Score
95 / 100
Ingredion has an overall Customer Satisfaction score of 95 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ingredion Customer Satisfaction
Ingredion's Customer Satisfaction score was rated highest by customers who have used Ingredion's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Ingredion's Customer Satisfaction.
Ranked Ingredion Customer Satisfaction the Highest
Ingredion Customer Satisfaction Score by Gender
Ingredion's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ingredion.
100 / 100
MaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Ingredion Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ingredion's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ingredion.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Ingredion Customer Satisfaction Score by Age
Ingredion's Customer Satisfaction score was rated 100 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ingredion.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 100% |
Ingredion Customer Satisfaction Score by Usage
Ingredion's Customer Satisfaction score was rated 100 points by customers who have used Ingredion's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ingredion Customer Satisfaction vs. Competitors
Compared to its competitors, Ingredion's Customer Satisfaction score is rated right above Bunge.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ingredion | 95% |
| Bunge | 85% |
| McCormick & Company | 81% |
| Danone | 77% |
| Cargill | 77% |
| Nestle USA | 73% |
Unlock Ingredion Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ingredion Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Ingredion Customer Service
4.1/5
Ingredion has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Ingredion's overall Customer Service score rated by its users and customers.
About Ingredion's Customer Service
Address
Westchester, IL
Website
http://www.ingredion.com/
Quick Insights into Ingredion Customer Service
Ingredion's Customer Service score was rated highest by customers who have used Ingredion's products/services for 2 to 5 Years, and rated lowest by customers who have used Ingredion's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Ingredion's Customer Service score.
Ranked Ingredion Customer Service the Highest
Ranked Ingredion Customer Service the Lowest
Ingredion Customer Service Score by Gender
Ingredion's Customer Service score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ingredion.
Male
4.4/5
Female
N/A
Ingredion Customer Service Score by Ethnicity
Ingredion's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ingredion.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Ingredion Customer Service Score by Age
Ingredion's Customer Service score was rated 4.5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ingredion.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 4.5 | 56-60 | 4.5 |
Ingredion Customer Service Score by Usage
Ingredion's Customer Service score was rated the highest by customers who have used Ingredion's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ingredion Customer Service vs. Competitors
Compared to its competitors, Ingredion's Customer Service score is rated right above McCormick & Company, and is preceded by Bunge.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bunge | 4.3/5 |
| Ingredion | 4.1/5 |
| McCormick & Company | 4.1/5 |
| Danone | 3.9/5 |
| Cargill | 3.9/5 |
| Nestle USA | 3.9/5 |
Unlock Ingredion Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ingredion Customer Service vs. Competitors data and gain insights into your customers today.
Ingredion as an Employer
2.6/5
Ingredion has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Ingredion scored a 46 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Ingredion would recommend the brand to a friend. ENPS measures how likely Ingredion employees would recommend working at Ingredion to a friend.
Net Promoter Score
46
NPS Score
| 65% | Promoters |
|---|---|
| 16% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 32% | Promoters |
|---|---|
| 17% | Passive |
| 51% | Detractors |
