45
NPS
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Kerry Group
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About Kerry Group's Brand
Kerry Group is a technology consulting firm that offers sponsorship, concept development, and logistics services.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Kerry Group NPS
Kerry Group's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Kerry Group's customers would recommend using the product based on a scale of -100 to 100.
Kerry Group Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Kerry Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 -100 | Nov 2020 | -100 |
Jan 2021 0 | Jan 2021 | 0 |
Jul 2021 33 | Jul 2021 | 33 |
Feb 2022 0 | Feb 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Feb 2023 17 | Feb 2023 | 17 |
Oct 2023 29 | Oct 2023 | 29 |
May 2024 37 | May 2024 | 37 |
Apr 2025 44 | Apr 2025 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kerry Group Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Kerry Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kerry Group Product Quality
4.1/5
Kerry Group has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Kerry Group's overall Product Quality score rated by its users and customers.
Kerry Group Product Information
Kerry Group’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.kerrygroup.net
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Small Business Services
Kerry Group Pricing
Kerry Group ROI & Value For Money
4.1/5
Kerry Group has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Kerry Group Customer Satisfaction (CSAT)
Kerry Group Customer Satisfaction (CSAT) Score
100 / 100
Kerry Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kerry Group Customer Service
4/5
Kerry Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Kerry Group's Customer Service
Address
10805 Sunset Office Drive, Suite 415, Saint Louis, MO
Website
http://www.kerrygroup.net
Phone Number
(636) 203-5560
Kerry Group as an Employer
2.9/5
Kerry Group has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Kerry Group scored a 45 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Kerry Group would recommend the brand to a friend. ENPS measures how likely Kerry Group employees would recommend working at Kerry Group to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 35% | Promoters |
|---|---|
| 36% | Passive |
| 29% | Detractors |
