-21
NPS
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IHOP
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About IHOP's Brand
Everything you love about breakfast. Among its major competitors, IHOP is ranked in 7th place for NPS while Darden Restaurants is 1st, and Chipotle is 2nd. Overall, IHOP has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $949.22M
Brand at a Glance
70%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
IHOP CMO
IHOP Ranking
- #4 / 4 of its competitors
IHOP NPS
IHOP's Net Promoter Score (NPS) is a -21 with 33% Promoters, 13% Passives, and 54% Detractors. Net Promoter Score tracks whether IHOP's customers would recommend using the product based on a scale of -100 to 100.
IHOP Overall NPS
| 33% | Promoters |
|---|---|
| 13% | Passives |
| 54% | Detractors |
IHOP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -20 | Jan 2025 | -20 |
Feb 2025 -22 | Feb 2025 | -22 |
Mar 2025 -20 | Mar 2025 | -20 |
Apr 2025 -20 | Apr 2025 | -20 |
May 2025 -20 | May 2025 | -20 |
Jun 2025 -20 | Jun 2025 | -20 |
Jul 2025 -20 | Jul 2025 | -20 |
Aug 2025 -20 | Aug 2025 | -20 |
Sep 2025 -20 | Sep 2025 | -20 |
Oct 2025 -22 | Oct 2025 | -22 |
Nov 2025 -22 | Nov 2025 | -22 |
Dec 2025 -20 | Dec 2025 | -20 |
How Other Brands Compare
IHOP is ranked #4 for NPS among its competitors. Darden Restaurants and Chipotle come in first and second, with Dennys coming in at third. Among those competitors, it is the lowest valued company behind Chipotle.
IHOP |  Chipotle |  Dennys |  Darden Restaurants | |
| Global Ranking | #- | #45 | #243 | #342 |
| NPS | -21 | 16 | 2 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $949.22M | $41.46B | $1.17B | $18.85B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IHOP NPS by Gender
Female customers rated IHOP's NPS 10 points higher than Male customers.
Male
-38
IHOP's NPS was rated -38 by Male customers on Comparably.
27%
Promoters
8%
Passives
65%
Detractors
Female
-28
IHOP's NPS was rated -28 by Female customers on Comparably.
31%
Promoters
10%
Passives
59%
Detractors
IHOP NPS by Ethnicity
IHOP's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -64 | Caucasian | -64 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black -12 | African American/Black | -12 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Native American 0 | Native American | 0 |
Other -23 | Other | -23 |
IHOP NPS by Age
IHOP's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
IHOP NPS by Usage
IHOP's NPS was rated the highest by customers who have used IHOP's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -1 | Less than 1 Year | -1 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years -31 | 2 to 5 Years | -31 |
5 to 10 Years -72 | 5 to 10 Years | -72 |
Over 10 Years -36 | Over 10 Years | -36 |
IHOP NPS vs. Competitors
Compared to its competitors, IHOP's NPS is rated right above Applebee's, and is preceded by Cracker Barrel.
| COMPANY | NPS Score | |
|---|---|---|
| Darden Restaurants | 20 |
| Chipotle | 16 |
 | Waffle House | 13 |
| Dennys | 2 |
 | Snooze | -5 |
 | Cracker Barrel | -11 |
| IHOP | -21 |
 | Applebee's | -21 |
 | Chili's | -50 |
IHOP Customer Reviews
Out of the 24 IHOP customer reviews 15 were positive and 9 were constructive. IHOP customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
IHOP Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of IHOP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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IHOP Customer Loyalty Score by Gender
Female customers rated IHOP's Customer Loyalty score 5% higher than Male customers.
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Male
70%
Yes
Female
75%
Yes
IHOP Customer Loyalty Score by Ethnicity
IHOP's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of IHOP.
64
out of 100
Caucasian
81
out of 100
Hispanic or Latino
80
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
100
out of 100
Native American
80
out of 100
Other
IHOP Customer Loyalty Score by Age
IHOP's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of IHOP.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 71% | 18-25 | 71% |
26-30 70% | 26-30 | 70% |
31-35 67% | 31-35 | 67% |
36-40 64% | 36-40 | 64% |
41-45 74% | 41-45 | 74% |
46-50 67% | 46-50 | 67% |
51-55 75% | 51-55 | 75% |
56-60 93% | 56-60 | 93% |
61-65 85% | 61-65 | 85% |
66+ 62% | 66+ | 62% |
IHOP Customer Loyalty Score by Usage
IHOP's Customer Loyalty score was rated the highest by customers who have used IHOP's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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IHOP Customer Loyalty Score by Industry
IHOP's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Hospitality industry customers.
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IHOP Customer Loyalty vs. Competitors
Compared to its competitors, IHOP's Customer Loyalty score is rated right above Applebee's, and is preceded by Chili's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Waffle House | 79% |
| Dennys | 79% |
| Cracker Barrel | 77% |
| Chipotle | 76% |
| Chili's | 73% |
| IHOP | 70% |
| Applebee's | 66% |
| Snooze | 65% |
| Darden Restaurants | 63% |
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IHOP Product Quality
2.8/5
IHOP has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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IHOP Product Information
IHOP’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Computer Hardware industry rated IHOP's product the highest. Reviewers from the Education industry rated IHOP the lowest at 2.9.
- Website
- http://www.ihop.com/
- Company Size
- 10,000+ Employees
Industry
Food and Beverages
Quick Insights into IHOP Product Quality
IHOP's Product Quality score was rated highest by Native American customers, and rated lowest by customers from the Public Safety industry.
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Ranked IHOP Product Quality the Highest
Ranked IHOP Product Quality the Lowest
IHOP Product Quality Score by Gender
Female customers rated IHOP's Product Quality score 0.5 stars higher than Male customers.
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Male
2.4/5
Female
2.9/5
IHOP Product Quality Score by Ethnicity
IHOP's Product Quality score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of IHOP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Native American 5 | Native American | 5 |
Other 2.5 | Other | 2.5 |
IHOP Product Quality Score by Age
IHOP's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 1.9 | 26-30 | 1.9 |
31-35 2.2 | 31-35 | 2.2 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.2 | 46-50 | 2.2 |
51-55 3 | 51-55 | 3 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.7 | 66+ | 2.7 |
IHOP Product Quality Score by Usage
IHOP's Product Quality score was rated the highest by customers who have used IHOP's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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IHOP Product Quality Score by Industry
IHOP's Product Quality score was rated the highest by Computer Hardware industry customers, and the lowest by Public Safety industry customers.
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IHOP Product Quality vs. Competitors
Compared to its competitors, IHOP's Product Quality score is rated right above Chili's, and is preceded by Applebee's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Darden Restaurants | 3.8/5 |
| Chipotle | 3.8/5 |
| Waffle House | 3.5/5 |
| Snooze | 3.3/5 |
| Dennys | 3.2/5 |
| Cracker Barrel | 3.1/5 |
| Applebee's | 2.9/5 |
| IHOP | 2.8/5 |
| Chili's | 2.1/5 |
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IHOP Pricing
IHOP ROI & Value For Money
2.7/5
IHOP has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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IHOP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Restaurants industry think that they had the lowest ROI from IHOP.
Quick Insights into IHOP ROI
IHOP's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Restaurants industry.
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Ranked IHOP ROI the Highest
Ranked IHOP ROI the Lowest
IHOP ROI Score by Gender
Female customers rated IHOP's ROI score 0.2 stars higher than Male customers.
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Male
2.4/5
Female
2.6/5
IHOP ROI Score by Ethnicity
IHOP's ROI score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of IHOP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Native American 3.5 | Native American | 3.5 |
Other 2.4 | Other | 2.4 |
IHOP ROI Score by Age
IHOP's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 2 | 26-30 | 2 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.2 | 41-45 | 2.2 |
46-50 1.7 | 46-50 | 1.7 |
51-55 2.7 | 51-55 | 2.7 |
56-60 1.9 | 56-60 | 1.9 |
61-65 3.4 | 61-65 | 3.4 |
66+ 2.7 | 66+ | 2.7 |
IHOP ROI Score by Usage
IHOP's ROI score was rated the highest by customers who have used IHOP's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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IHOP ROI Score by Industry
IHOP's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Restaurants industry customers.
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IHOP Pricing vs. Competitors
Compared to its competitors, IHOP's ROI score is rated right above Chili's, and is preceded by Applebee's.
| COMPANY | Pricing Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Chipotle | 3.5/5 |
| Waffle House | 3.4/5 |
| Dennys | 3.2/5 |
| Snooze | 3.2/5 |
| Cracker Barrel | 2.8/5 |
| Applebee's | 2.8/5 |
| IHOP | 2.7/5 |
| Chili's | 2.2/5 |
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IHOP Customer Satisfaction (CSAT)
IHOP Customer Satisfaction (CSAT) Score
44 / 100
IHOP has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
21%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
7%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IHOP Customer Satisfaction
IHOP's Customer Satisfaction score was rated highest by customers from the Computer Hardware industry, and rated lowest by customers from the Restaurants industry.
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Ranked IHOP Customer Satisfaction the Highest
Ranked IHOP Customer Satisfaction the Lowest
IHOP Customer Satisfaction Score by Gender
Female customers rated IHOP's Customer Satisfaction score 16 points higher than Male customers.
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31 / 100
MaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 8% | |
Very Dissatisfied | 50% |
47 / 100
FemaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 6% | |
Very Dissatisfied | 40% |
IHOP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
IHOP's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
15%
Satisfied
13%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
7%
Very Dissatisfied
55%
CSAT according to Hispanic or Latino
IHOP's Customer Satisfaction (CSAT) score was rated 49% according to Hispanic or Latino users and customers.
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49 / 100
Very Satisfied
28%
Satisfied
21%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
39%
CSAT according to African American/Black
IHOP's Customer Satisfaction (CSAT) score was rated 48% according to African American/Black users and customers.
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48 / 100
Very Satisfied
29%
Satisfied
19%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
34%
CSAT according to Asian or Pacific Islander
IHOP's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
CSAT according to Native American
IHOP's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
IHOP's Customer Satisfaction (CSAT) score was rated 43% according to Other users and customers.
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43 / 100
Very Satisfied
25%
Satisfied
18%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
38%
IHOP Customer Satisfaction Score by Age
IHOP's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of IHOP.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 68% | |||||||||||||||
| 26-30 | 25% | |||||||||||||||
| 31-35 | 30% | |||||||||||||||
| 36-40 | 11% | |||||||||||||||
| 41-45 | 37% | |||||||||||||||
| 46-50 | 28% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 45% | |||||||||||||||
| 66+ | 28% |
IHOP Customer Satisfaction Score by Usage
IHOP's Customer Satisfaction score was rated the highest by customers who have used IHOP's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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IHOP Customer Satisfaction Score by Industry
IHOP's Customer Satisfaction score was rated the highest by Computer Hardware industry customers, and the lowest by Restaurants industry customers.
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{
"title": "IHOP Customer Satisfaction Score by Industry",
"text": "IHOP's Customer Satisfaction score was rated the highest by Computer Hardware industry customers, and the lowest by Restaurants industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 36,
"stars": 0,
"csatScore": 36,
"text": "IHOP's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 36
},
{
"label": "Accounting",
"groupId": 495,
"score": 30,
"stars": 0,
"csatScore": 30,
"text": "IHOP's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 30
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 58,
"stars": 0,
"csatScore": 58,
"text": "IHOP's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 58
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 70,
"stars": 0,
"csatScore": 70,
"text": "IHOP's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 70
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "IHOP's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "IHOP's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Computer Hardware",
"groupId": 509,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "IHOP's Customer Satisfaction score is rated by Computer Hardware customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Construction",
"groupId": 510,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "IHOP's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Education",
"groupId": 515,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "IHOP's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "IHOP's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "IHOP's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Legal",
"groupId": 529,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "IHOP's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "IHOP's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Public Safety",
"groupId": 551,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "IHOP's Customer Satisfaction score is rated by Public Safety customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Restaurants",
"groupId": 558,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "IHOP's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Transportation",
"groupId": 567,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "IHOP's Customer Satisfaction score is rated by Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}IHOP Customer Satisfaction vs. Competitors
Compared to its competitors, IHOP's Customer Satisfaction score is rated right above Chili's, and is preceded by Snooze.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Chipotle | 62% |
| Waffle House | 61% |
| Dennys | 61% |
| Cracker Barrel | 52% |
| Applebee's | 51% |
| Snooze | 50% |
| IHOP | 45% |
| Chili's | 29% |
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IHOP Customer Service
2.7/5
IHOP has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About IHOP's Customer Service
Address
Glendale, CA
Website
http://www.ihop.com/
Phone Number
+1 866-444-5144
Quick Insights into IHOP Customer Service
IHOP's Customer Service score was rated highest by Native American customers, and rated lowest by customers from the Public Safety industry.
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Ranked IHOP Customer Service the Highest
Ranked IHOP Customer Service the Lowest
IHOP Customer Service Score by Gender
Female customers rated IHOP's Customer Service score 0.3 stars higher than Male customers.
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Male
2.3/5
Female
2.6/5
IHOP Customer Service Score by Ethnicity
IHOP's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 2.7 | African American/Black | 2.7 |
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Native American 4.8 | Native American | 4.8 |
Other 2.5 | Other | 2.5 |
IHOP Customer Service Score by Age
IHOP's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 1.8 | 26-30 | 1.8 |
31-35 2 | 31-35 | 2 |
36-40 1.7 | 36-40 | 1.7 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2 | 46-50 | 2 |
51-55 2.7 | 51-55 | 2.7 |
56-60 1.7 | 56-60 | 1.7 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.6 | 66+ | 2.6 |
IHOP Customer Service Score by Usage
IHOP's Customer Service score was rated the highest by customers who have used IHOP's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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IHOP Customer Service Score by Industry
IHOP's Customer Service score was rated the highest by Computer Hardware industry customers, and the lowest by Public Safety industry customers.
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IHOP Customer Service vs. Competitors
Compared to its competitors, IHOP's Customer Service score is rated right above Chili's, and is preceded by Applebee's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Chipotle | 3.6/5 |
| Waffle House | 3.4/5 |
| Dennys | 3.2/5 |
| Snooze | 3.2/5 |
| Cracker Barrel | 2.9/5 |
| Applebee's | 2.8/5 |
| IHOP | 2.7/5 |
| Chili's | 2.1/5 |
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IHOP as an Employer
2.4/5
IHOP has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
IHOP scored a -21 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of IHOP would recommend the brand to a friend. ENPS measures how likely IHOP employees would recommend working at IHOP to a friend.
Net Promoter Score
-21
NPS Score
| 33% | Promoters |
|---|---|
| 13% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 23% | Promoters |
|---|---|
| 10% | Passive |
| 67% | Detractors |
