-5
NPS
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Snooze
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About Snooze's Brand
Snooze AM Eatery is a breakfast experience w/ foods hand-crafted & seasonal using many local & organic products.
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Snooze NPS
Snooze's Net Promoter Score (NPS) is a -5 with 38% Promoters, 19% Passives, and 43% Detractors. Net Promoter Score tracks whether Snooze's customers would recommend using the product based on a scale of -100 to 100.
Snooze Overall NPS
| 38% | Promoters |
|---|---|
| 19% | Passives |
| 43% | Detractors |
Snooze NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -14 | Jun 2023 | -14 |
Aug 2023 -9 | Aug 2023 | -9 |
Sep 2023 -16 | Sep 2023 | -16 |
Oct 2023 -15 | Oct 2023 | -15 |
Nov 2023 -12 | Nov 2023 | -12 |
Dec 2023 -17 | Dec 2023 | -17 |
Jan 2024 -13 | Jan 2024 | -13 |
Feb 2024 -9 | Feb 2024 | -9 |
Mar 2024 -9 | Mar 2024 | -9 |
Sep 2024 -11 | Sep 2024 | -11 |
Dec 2024 -8 | Dec 2024 | -8 |
Jun 2025 -7 | Jun 2025 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Snooze NPS by Gender
Male customers rated Snooze's NPS 80 points higher than Female customers.
Male
40
Snooze's NPS was rated 40 by Male customers on Comparably.
40%
Promoters
60%
Passives
0%
Detractors
Female
-40
Snooze's NPS was rated -40 by Female customers on Comparably.
30%
Promoters
0%
Passives
70%
Detractors
Snooze NPS by Ethnicity
Snooze's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -13 | Caucasian | -13 |
Other -67 | Other | -67 |
Snooze NPS by Age
Snooze's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Snooze NPS by Usage
Snooze's NPS was rated the highest by customers who have used Snooze's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -80 | Less than 1 Year | -80 |
1 to 2 Years -33 | 1 to 2 Years | -33 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Snooze Customer Reviews
Out of the 7 Snooze customer reviews 2 were positive and 5 were constructive. Snooze customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Snooze Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Snooze users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Snooze Customer Loyalty Score by Gender
Female customers rated Snooze's Customer Loyalty score 36% higher than Male customers.
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Male
28%
Yes
Female
64%
Yes
Snooze Customer Loyalty Score by Ethnicity
Snooze's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Snooze.
66
out of 100
Caucasian
40
out of 100
Other
Snooze Customer Loyalty Score by Age
Snooze's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Snooze.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
46-50 40% | 46-50 | 40% |
51-55 100% | 51-55 | 100% |
Snooze Customer Loyalty Score by Usage
Snooze's Customer Loyalty score was rated the highest by customers who have used Snooze's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Snooze Product Quality
3.3/5
Snooze has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Snooze Product Information
Snooze’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://snoozeeatery.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Food and Beverages
Quick Insights into Snooze Product Quality
Snooze's Product Quality score was rated highest by customers who have used Snooze's products/services for 2 to 5 Years, and rated lowest by customers who have used Snooze's products/services for 5 to 10 Years.
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Ranked Snooze Product Quality the Highest
Ranked Snooze Product Quality the Lowest
Snooze Product Quality Score by Gender
Male customers rated Snooze's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Snooze.
Male
3.4/5
Female
3/5
Snooze Product Quality Score by Ethnicity
Snooze's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Snooze.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 3.5 | Other | 3.5 |
Snooze Product Quality Score by Age
Snooze's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Snooze.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.5 | 51-55 | 3.5 |
Snooze Product Quality Score by Usage
Snooze's Product Quality score was rated the highest by customers who have used Snooze's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Snooze Pricing
Snooze ROI & Value For Money
3.2/5
Snooze has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Snooze ROI
Snooze's ROI score was rated highest by customers who have used Snooze's products/services for 2 to 5 Years, and rated lowest by customers who have used Snooze's products/services for Less than 1 Year.
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Ranked Snooze ROI the Highest
Ranked Snooze ROI the Lowest
Snooze ROI Score by Gender
Male customers rated Snooze's ROI score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Snooze.
Male
4/5
Female
2.6/5
Snooze ROI Score by Ethnicity
Snooze's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Snooze.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2.6 | Other | 2.6 |
Snooze ROI Score by Age
Snooze's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Snooze.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.8 | 51-55 | 2.8 |
Snooze ROI Score by Usage
Snooze's ROI score was rated the highest by customers who have used Snooze's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Snooze Customer Satisfaction (CSAT)
Snooze Customer Satisfaction (CSAT) Score
50 / 100
Snooze has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
11%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Snooze Customer Satisfaction
Snooze's Customer Satisfaction score was rated highest by Male customers, and rated lowest by customers who have used Snooze's products/services for Less than 1 Year.
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Ranked Snooze Customer Satisfaction the Highest
Ranked Snooze Customer Satisfaction the Lowest
Snooze Customer Satisfaction Score by Gender
Male customers rated Snooze's Customer Satisfaction score 50 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Snooze.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Snooze Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Snooze's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Snooze.
57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to Other
Snooze's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Snooze.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
0%
Snooze Customer Satisfaction Score by Age
Snooze's Customer Satisfaction score was rated 66 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Snooze.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 66% |
Snooze Customer Satisfaction Score by Usage
Snooze's Customer Satisfaction score was rated the highest by customers who have used Snooze's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Snooze Customer Service
3.2/5
Snooze has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Snooze's Customer Service
Address
Denver, CO
Website
http://snoozeeatery.com/
Phone Number
(303) 297-0700
Quick Insights into Snooze Customer Service
Snooze's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Snooze's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Snooze's Customer Service score.
Ranked Snooze Customer Service the Highest
Ranked Snooze Customer Service the Lowest
Snooze Customer Service Score by Gender
Male customers rated Snooze's Customer Service score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Snooze.
Male
4.1/5
Female
2.7/5
Snooze Customer Service Score by Ethnicity
Snooze's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Snooze.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 2.8 | Other | 2.8 |
Snooze Customer Service Score by Age
Snooze's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Snooze.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3 | 51-55 | 3 |
Snooze Customer Service Score by Usage
Snooze's Customer Service score was rated the highest by customers who have used Snooze's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Snooze as an Employer
2.4/5
Snooze has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Snooze scored a -5 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Snooze would recommend the brand to a friend. ENPS measures how likely Snooze employees would recommend working at Snooze to a friend.
Net Promoter Score
-5
NPS Score
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 25% | Promoters |
|---|---|
| 3% | Passive |
| 72% | Detractors |
