-100
NPS
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Arcadia Group
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About Arcadia Group's Brand
Arcadia Group Ltd. is a British multinational retailing company Among its major competitors, Arcadia Group is ranked in 8th place for NPS while Debenhams is 1st, and Primark Corporation is 2nd.
Arcadia Group Ranking
- #4 / 4 of its competitors
Arcadia Group NPS
Arcadia Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Arcadia Group's customers would recommend using the product based on a scale of -100 to 100.
Arcadia Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Arcadia Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -100 | Jul 2024 | -100 |
How Other Brands Compare
Arcadia Group is ranked #4 for NPS among its competitors. H&M and Topshop come in first and second, with Gap Inc. coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Arcadia Group NPS vs. Competitors
Compared to its competitors, Arcadia Group's NPS is rated right below Topman.
| COMPANY | NPS Score | |
|---|---|---|
 | Debenhams | 50 |
 | Primark Corporation | 35 |
 | H&M | 19 |
 | Topshop | 19 |
 | Inditex | 16 |
 | Gap Inc. | 7 |
 | Topman | 0 |
| Arcadia Group | -100 |
Arcadia Group as an Employer
3.8/5
Arcadia Group has a 3.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Arcadia Group scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Arcadia Group would recommend the brand to a friend. ENPS measures how likely Arcadia Group employees would recommend working at Arcadia Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
