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NPS
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Brand Page
Topman
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About Topman's Brand
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.2/5
Pricing
4/5
Customer Service
Topman NPS
Topman's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Topman's customers would recommend using the product based on a scale of -100 to 100.
Topman Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Topman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Topman Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Topman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Topman Product Quality
4.5/5
Topman has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Topman's overall Product Quality score rated by its users and customers.
Topman Product Information
Topman’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.topman.com
- Company Size
- 5,001-10,000 Employees
Topman Pricing
Topman ROI & Value For Money
3.2/5
Topman has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Topman's overall ROI score rated by its users and customers.
Topman Customer Service
4/5
Topman has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Topman's overall Customer Service score rated by its users and customers.
About Topman's Customer Service
Address
United Kingdom
Website
http://www.topman.com
Consumer vs. Employees
Topman scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Topman would recommend the brand to a friend. ENPS measures how likely Topman employees would recommend working at Topman to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
