20
NPS
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Brand Page
CUT.COM
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About CUT.COM's Brand
The Cut is a site for women who want to view the latest fashion trends.
Brand at a Glance
54%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
CUT.COM NPS
CUT.COM's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether CUT.COM's customers would recommend using the product based on a scale of -100 to 100.
CUT.COM Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
CUT.COM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Jul 2020 100 | Jul 2020 | 100 |
Nov 2020 33 | Nov 2020 | 33 |
Jan 2021 0 | Jan 2021 | 0 |
Jul 2021 0 | Jul 2021 | 0 |
Mar 2022 15 | Mar 2022 | 15 |
Dec 2022 25 | Dec 2022 | 25 |
Aug 2024 33 | Aug 2024 | 33 |
Oct 2024 20 | Oct 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CUT.COM Customer Reviews
Out of the 2 CUT.COM customer reviews 2 were positive and 0 were constructive. CUT.COM customer reviews reflect that all customers have a favorable experience using the products/services of the company.
CUT.COM Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of CUT.COM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CUT.COM Product Quality
3.5/5
CUT.COM has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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CUT.COM Product Information
CUT.COM’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://cut.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
CUT.COM Pricing
CUT.COM ROI & Value For Money
3.5/5
CUT.COM has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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CUT.COM Customer Satisfaction (CSAT)
CUT.COM Customer Satisfaction (CSAT) Score
75 / 100
CUT.COM has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
CUT.COM Customer Service
3.6/5
CUT.COM has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About CUT.COM's Customer Service
Address
517 Aloha St, Seattle, WA 98109
Website
http://cut.com
Consumer vs. Employees
CUT.COM scored a 20 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of CUT.COM would recommend the brand to a friend. ENPS measures how likely CUT.COM employees would recommend working at CUT.COM to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
