0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Surrey Satellite Technology Ltd.
Marketing or Exec? Claim Your Free Account
About Surrey Satellite Technology Ltd. Brand
SSTL is a spin-off company of the University of Surrey, now majority-owned by Airbus, that builds and operates small satellites. Among its major competitors, Surrey Satellite Technology Ltd. is ranked in 2nd place for NPS while Airbus is 1st.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Surrey Satellite Technology Ltd. Ranking
- #2 / 2 of its competitors
Surrey Satellite Technology Ltd. NPS
Surrey Satellite Technology Ltd.'s Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Surrey Satellite Technology Ltd.'s customers would recommend using the product based on a scale of -100 to 100.
Surrey Satellite Technology Ltd. Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Surrey Satellite Technology Ltd. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
How Other Brands Compare
Surrey Satellite Technology Ltd. is ranked second for NPS among its competitors. Airbus comes in first.
Surrey Satellite Technology Ltd. |  Airbus | |
| Global Ranking | #- | #236 |
| NPS | 0 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $93.02B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Surrey Satellite Technology Ltd. NPS vs. Competitors
Compared to its competitors, Surrey Satellite Technology Ltd.'s NPS is rated right below Airbus.
| COMPANY | NPS Score | |
|---|---|---|
| Airbus | 27 |
| Surrey Satellite Technology Ltd. | 0 |
Surrey Satellite Technology Ltd. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Surrey Satellite Technology Ltd. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Surrey Satellite Technology Ltd. Customer Loyalty vs. Competitors
Compared to its competitors, Surrey Satellite Technology Ltd.'s Customer Loyalty score is rated right above Airbus.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Surrey Satellite Technology Ltd. | 100% |
| Airbus | 82% |
Unlock Surrey Satellite Technology Ltd. Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Surrey Satellite Technology Ltd. Customer Loyalty vs. Competitors data and gain insights into your customers today.
Surrey Satellite Technology Ltd. Product Quality
4/5
Surrey Satellite Technology Ltd. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Surrey Satellite Technology Ltd. overall Product Quality score rated by its users and customers.
Surrey Satellite Technology Ltd. Product Information
Surrey Satellite Technology Ltd.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.sstl.co.uk
- Company Size
- 501-1,000 Employees
Surrey Satellite Technology Ltd. Product Quality vs. Competitors
Compared to its competitors, Surrey Satellite Technology Ltd.'s Product Quality score is rated right below Airbus.
| COMPANY | Product Quality Score | |
|---|---|---|
| Airbus | 4.1/5 |
| Surrey Satellite Technology Ltd. | 4/5 |
Unlock Surrey Satellite Technology Ltd. Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Surrey Satellite Technology Ltd. Product Quality vs. Competitors data and gain insights into your customers today.
Surrey Satellite Technology Ltd. Pricing
Surrey Satellite Technology Ltd. ROI & Value For Money
4/5
Surrey Satellite Technology Ltd. has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Surrey Satellite Technology Ltd. overall ROI score rated by its users and customers.
Surrey Satellite Technology Ltd. Pricing vs. Competitors
Compared to its competitors, Surrey Satellite Technology Ltd.'s ROI score is rated right above Airbus.
| COMPANY | Pricing Score | |
|---|---|---|
| Surrey Satellite Technology Ltd. | 4/5 |
| Airbus | 3.9/5 |
Unlock Surrey Satellite Technology Ltd. ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Surrey Satellite Technology Ltd. ROI vs. Competitors data and gain insights into your customers today.
Surrey Satellite Technology Ltd. Customer Satisfaction (CSAT)
Surrey Satellite Technology Ltd. Customer Satisfaction (CSAT) Score
100 / 100
Surrey Satellite Technology Ltd. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Surrey Satellite Technology Ltd. Customer Satisfaction vs. Competitors
Compared to its competitors, Surrey Satellite Technology Ltd.'s Customer Satisfaction score is rated right above Airbus.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Surrey Satellite Technology Ltd. | 100% |
| Airbus | 82% |
Unlock Surrey Satellite Technology Ltd. Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Surrey Satellite Technology Ltd. Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Surrey Satellite Technology Ltd. Customer Service
4/5
Surrey Satellite Technology Ltd. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Surrey Satellite Technology Ltd. overall Customer Service score rated by its users and customers.
About Surrey Satellite Technology Ltd.'s Customer Service
Address
Tycho House, 20 Stephenson Road,, Surrey Research Park, GU2 7YE United Kingdom
Website
http://www.sstl.co.uk
Phone Number
44 1483 803803
Surrey Satellite Technology Ltd. Customer Service vs. Competitors
Compared to its competitors, Surrey Satellite Technology Ltd.'s Customer Service score is rated right below Airbus.
| COMPANY | Customer Service Score | |
|---|---|---|
| Airbus | 4.1/5 |
| Surrey Satellite Technology Ltd. | 4/5 |
Unlock Surrey Satellite Technology Ltd. Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Surrey Satellite Technology Ltd. Customer Service vs. Competitors data and gain insights into your customers today.
