67
NPS
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Ultra Electronics
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About Ultra Electronics' Brand
Ultra Electronics is a global defense, security, transport, and energy company developing vehicle systems, power systems, and sonar systems. Among its major competitors, Ultra Electronics is ranked in 1st place for NPS while Meggitt is 2nd, and Airbus is 3rd.
Brand at a Glance
4/5
Product Quality
4/5
Pricing
Ultra Electronics Ranking
- #1 / 4 of its competitors
Ultra Electronics NPS
Ultra Electronics's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Ultra Electronics's customers would recommend using the product based on a scale of -100 to 100.
Ultra Electronics Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Ultra Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2025 66 | Jun 2025 | 66 |
How Other Brands Compare
Ultra Electronics is ranked first for NPS among its competitors. Meggitt and Airbus come in second and third, with Cobham coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ultra Electronics NPS vs. Competitors
Compared to its competitors, Ultra Electronics's NPS is rated right above Meggitt.
| COMPANY | NPS Score | |
|---|---|---|
| Ultra Electronics | 67 |
 | Meggitt | 40 |
 | Airbus | 27 |
 | Cobham | 13 |
 | Rheinmetall | 0 |
 | Zodiac | N/A |
 | QinetiQ | -67 |
Ultra Electronics Product Quality
4/5
Ultra Electronics has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Ultra Electronics Product Information
Ultra Electronics’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Energy
Enterprise
Government & Legal
Hardware and Devices
SaaS
Travel
Ultra Electronics Product Quality vs. Competitors
Compared to its competitors, Ultra Electronics's Product Quality score is rated right above Rheinmetall, and is preceded by Airbus.
| COMPANY | Product Quality Score | |
|---|---|---|
| Airbus | 4.1/5 |
| Ultra Electronics | 4/5 |
| Rheinmetall | 4/5 |
| Meggitt | 3.5/5 |
| Cobham | 3.5/5 |
| QinetiQ | 2.2/5 |
| Zodiac | N/A |
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VS
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Ultra Electronics Pricing
Ultra Electronics ROI & Value For Money
4/5
Ultra Electronics has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Ultra Electronics Pricing vs. Competitors
Compared to its competitors, Ultra Electronics's ROI score is rated right above Airbus, and is preceded by Meggitt.
| COMPANY | Pricing Score | |
|---|---|---|
| Meggitt | 4/5 |
| Ultra Electronics | 4/5 |
| Airbus | 3.9/5 |
| Cobham | 3.4/5 |
| Rheinmetall | 3/5 |
| QinetiQ | 2/5 |
| Zodiac | N/A |
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Ultra Electronics Customer Satisfaction (CSAT)
Ultra Electronics Customer Satisfaction (CSAT) Score
50 / 100
Ultra Electronics has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ultra Electronics Customer Satisfaction vs. Competitors
Compared to its competitors, Ultra Electronics's Customer Satisfaction score is rated right above QinetiQ, and is preceded by Meggitt.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rheinmetall | 100% |
| Airbus | 82% |
| Cobham | 75% |
| Meggitt | 67% |
| Ultra Electronics | 50% |
| QinetiQ | 50% |
| Zodiac | 0% |
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Consumer vs. Employees
Ultra Electronics scored a 67 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Ultra Electronics would recommend the brand to a friend. ENPS measures how likely Ultra Electronics employees would recommend working at Ultra Electronics to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
