JetBlue Airways Claimed Company

EMPLOYEE PARTICIPANTS: 569

TOTAL RATINGS: 6687

Southwest Airlines Claimed Company

EMPLOYEE PARTICIPANTS: 595

TOTAL RATINGS: 5337

JetBlue Airways vs Southwest Airlines

Compare JetBlue Airways versus Southwest Airlines for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 569 employees and customers of JetBlue Airways and 595 employees and customers of Southwest Airlines.

JetBlue Airways

JetBlue Airways's brand is ranked #142 in the list of Global Top 1000 Brands, as rated by customers of JetBlue Airways. Their current market cap is $6.45B.

Southwest Airlines

Southwest Airlines's brand is ranked #24 in the list of Global Top 100 Brands, as rated by customers of Southwest Airlines. Their current market cap is $31.19B.

2.9/5

Product Quality

4.1/5

2.8/5

Pricing

4/5

2.7/5

Customer Service

4.1/5

-10

NPS Score

38%	Promoters
14%	Passive
48%	Detractors

NPS Score

66%	Promoters
15%	Passive
19%	Detractors

Net Promoter Score
Winner by 57

See how JetBlue Airways compares to its competitors

American Airlines

Delta Air Lines

United Airlines

See how Southwest Airlines compares to its competitors

Working at JetBlue Airways vs Working at Southwest Airlines

49 / 100

CEO Rating

Robert E. Jordan

79 / 100

CEO Rating
Winner by 30%

JetBlue Airways

JetBlue Airways doesn't have enough ratings to calculate the Team Culture Ratings.

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Southwest Airlines

Employees at Southwest Airlines rate their CEO, Robert E. Jordan, 79/100. This score is 30% higher than the scores of JetBlue Airways' CEO, Robin Hayes. Employees in the HR and Marketing departments rate Robert E. Jordan the highest.

CEO Score 49

CEO Score

CEO Score 79

Overall Culture 49

Overall Culture

Overall Culture 78

-42

eNPS

Gender Score 65

Gender Score

Gender Score 81

Diversity Score 52

Diversity Score

Diversity Score 73

Perk And Benefits 38

Perk And Benefits

Perk And Benefits 85

Professional Dev. 36

Professional Dev.

Professional Dev. 63

Overall Culture at JetBlue Airways vs Southwest Airlines

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Overall Culture a 49/100, with Customer Support and IT as the two departments that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Overall Culture a /100, with Finance and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 29%

JetBlue Airways49
Southwest Airlines

Employee Net Promoter Score at JetBlue Airways vs Southwest Airlines

-42

eNPS

JetBlue Airways

106 Promoters 24%

43 Passives 10%

295 Detractors 66%

eNPS

Southwest Airlines

298 Promoters 67%

51 Passives 11%

99 Detractors 22%

Employee Net Promoter Score
Winner by %

JetBlue Airways-44
Southwest Airlines

Gender Score at JetBlue Airways vs Southwest Airlines

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Gender Score a 65/100, with Customer Support and IT as the two departments that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Gender Score a /100, with HR and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner by 16%

JetBlue Airways
Southwest Airlines81

Diversity Score at JetBlue Airways vs Southwest Airlines

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Diversity Score a 52/100, with Customer Support and Customer Success as the two departments that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Diversity Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Diversity Score
Winner by 21%

JetBlue Airways
Southwest Airlines73

Perk and Benefits Score at JetBlue Airways vs Southwest Airlines

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Perk and Benefits Score a 38/100, with IT and Customer Support as the two departments that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Perk and Benefits Score a /100, with Marketing and Admin as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 47%

JetBlue Airways38
Southwest Airlines

Professional Development Score at JetBlue Airways vs Southwest Airlines

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Professional Development Score a 36/100, with Operations as the department that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Professional Development Score a /100, with Customer Support and IT as the two departments that rate their experience the highest.

Professional Development Score
Winner by 27%

JetBlue Airways36
Southwest Airlines

Leadership Culture Ratings vs Southwest Airlines

JetBlue Airways rates % lower than Southwest Airlines on Leadership Culture Ratings vs Southwest Airlines Ratings based on looking at 2657 ratings from employees of the two companies. Ratings come from the answers to questions like "Is your company invested in your career growth?" and "What do you like best about the leadership team?".

JetBlue Airways45
Southwest Airlines

Compensation Culture Ratings vs Southwest Airlines

JetBlue Airways rates % lower than Southwest Airlines on Compensation Culture Ratings vs Southwest Airlines Ratings based on looking at 1930 ratings from employees of the two companies. Ratings come from the answers to questions like "What is the best part about your compensation package?" and "Are you satisfied with your stock/equity compensation?".

JetBlue Airways35
Southwest Airlines

Team Culture Ratings vs Southwest Airlines

JetBlue Airways rates % lower than Southwest Airlines on Team Culture Ratings vs Southwest Airlines Ratings based on looking at 1767 ratings from employees of the two companies. Ratings come from the answers to questions like "Does Your Boss Hurt Your Company Culture?" and "What do your coworkers need to improve and how could you work together better?".

JetBlue Airways59
Southwest Airlines

Environment Culture Ratings vs Southwest Airlines

JetBlue Airways rates % lower than Southwest Airlines on Environment Culture Ratings vs Southwest Airlines Ratings based on looking at 1728 ratings from employees of the two companies. Ratings come from the answers to questions like "What needs to change to make the company culture better?" and "What % of the time are you bored at work?".

JetBlue Airways54
Southwest Airlines

Sentiment Culture Ratings vs Southwest Airlines

JetBlue Airways rates % lower than Southwest Airlines on Sentiment Culture Ratings vs Southwest Airlines Ratings based on looking at 2149 ratings from employees of the two companies. Ratings come from the answers to questions like "What do you like best about your company?" and "How do your customers perceive your company?".

JetBlue Airways54
Southwest Airlines