JetBlue Airways Claimed Company

EMPLOYEE PARTICIPANTS: 567

TOTAL RATINGS: 6657

Southwest Airlines Claimed Company

EMPLOYEE PARTICIPANTS: 582

TOTAL RATINGS: 5256

JetBlue Airways vs Southwest Airlines

Compare JetBlue Airways versus Southwest Airlines for CEO Rating, Overall Culture Score, Brand Ranking, and other ratings. Results were generated by 567 employees and customers of JetBlue Airways and 582 employees and customers of Southwest Airlines.

JetBlue Airways

JetBlue Airways's brand is ranked #142 in the list of Global Top 1000 Brands, as rated by customers of JetBlue Airways. Their current market cap is $6.45B.

Southwest Airlines

Southwest Airlines's brand is ranked #24 in the list of Global Top 100 Brands, as rated by customers of Southwest Airlines. Their current market cap is $31.19B.

2.9/5

Product Quality

4.1/5

2.8/5

Pricing

4/5

2.7/5

Customer Service

4.1/5

-10

NPS Score

38%	Promoters
14%	Passive
48%	Detractors

NPS Score

66%	Promoters
15%	Passive
19%	Detractors

Net Promoter Score
Winner by 57

See how JetBlue Airways compares to its competitors

American Airlines

Delta Air Lines

United Airlines

Working at JetBlue Airways vs Working at Southwest Airlines

49 / 100

CEO Rating

Robert E. Jordan

80 / 100

CEO Rating
Winner by 31%

JetBlue Airways

JetBlue Airways doesn't have enough ratings to calculate the Team Culture Ratings.

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Southwest Airlines

Employees at Southwest Airlines rate their CEO, Robert E. Jordan, 80/100. This score is 31% higher than the scores of JetBlue Airways' CEO, Robin Hayes. Employees in the HR and Marketing departments rate Robert E. Jordan the highest.

CEO Score 49

CEO Score

CEO Score 80

Overall Culture 50

Overall Culture

Overall Culture 78

-42

eNPS

Gender Score 65

Gender Score

Gender Score 81

Diversity Score 52

Diversity Score

Diversity Score 73

Perk And Benefits 39

Perk And Benefits

Perk And Benefits 85

Professional Dev. 36

Professional Dev.

Professional Dev. 61

Overall Culture at JetBlue Airways vs Southwest Airlines

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Overall Culture a 50/100, with Customer Support and IT as the two departments that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Overall Culture a /100, with Finance and Marketing as the two departments that rate their experience the highest.

Overall Culture
Winner by 28%

JetBlue Airways
Southwest Airlines78

Employee Net Promoter Score at JetBlue Airways vs Southwest Airlines

-42

eNPS

JetBlue Airways

106 Promoters 24%

43 Passives 10%

293 Detractors 66%

eNPS

Southwest Airlines

292 Promoters 66%

51 Passives 12%

94 Detractors 22%

Employee Net Promoter Score
Winner by %

JetBlue Airways
Southwest Airlines44

Gender Score at JetBlue Airways vs Southwest Airlines

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Gender Score a 65/100, with Customer Support and IT as the two departments that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Gender Score a /100, with HR and Marketing as the two departments that rate their experience the highest.

Gender Score
Winner by 16%

JetBlue Airways65
Southwest Airlines81

Diversity Score at JetBlue Airways vs Southwest Airlines

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Diversity Score a 52/100, with Customer Support and Customer Success as the two departments that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Diversity Score a /100, with Operations and Customer Support as the two departments that rate their experience the highest.

Diversity Score
Winner by 21%

JetBlue Airways
Southwest Airlines73

Perk and Benefits Score at JetBlue Airways vs Southwest Airlines

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Perk and Benefits Score a 39/100, with IT and Customer Support as the two departments that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Perk and Benefits Score a /100, with Marketing and Admin as the two departments that rate their experience the highest.

Perk and Benefits Score
Winner by 46%

JetBlue Airways
Southwest Airlines86

Professional Development Score at JetBlue Airways vs Southwest Airlines

/ 100

JetBlue Airways

Employees at JetBlue Airways rate their Professional Development Score a 36/100, with Operations as the department that rate their experience the highest.

/ 100

Southwest Airlines

Employees at Southwest Airlines rate their Professional Development Score a /100, with Customer Support and IT as the two departments that rate their experience the highest.

Professional Development Score
Winner by 25%

JetBlue Airways
Southwest Airlines61

Leadership Culture Ratings vs Southwest Airlines

JetBlue Airways rates % lower than Southwest Airlines on Leadership Culture Ratings vs Southwest Airlines Ratings based on looking at 2631 ratings from employees of the two companies. Ratings come from the answers to questions like "Does your manager seem to care about you as a person?" and "Are your company's goals clear, and are you invested in them?".

JetBlue Airways
Southwest Airlines78

Compensation Culture Ratings vs Southwest Airlines

JetBlue Airways rates % lower than Southwest Airlines on Compensation Culture Ratings vs Southwest Airlines Ratings based on looking at 1918 ratings from employees of the two companies. Ratings come from the answers to questions like "How often do you get a raise?" and "Do you believe you're paid fairly?".

JetBlue Airways
Southwest Airlines78

Team Culture Ratings vs Southwest Airlines

JetBlue Airways rates % lower than Southwest Airlines on Team Culture Ratings vs Southwest Airlines Ratings based on looking at 1755 ratings from employees of the two companies. Ratings come from the answers to questions like "Are your company's meetings effective?" and "What are some of the best things about your team?".

JetBlue Airways
Southwest Airlines81

Environment Culture Ratings vs Southwest Airlines

JetBlue Airways rates % lower than Southwest Airlines on Environment Culture Ratings vs Southwest Airlines Ratings based on looking at 1719 ratings from employees of the two companies. Ratings come from the answers to questions like "On average, how many hours do you work a day?" and "What's the work pace at your company?".

JetBlue Airways55
Southwest Airlines

Sentiment Culture Ratings vs Southwest Airlines

JetBlue Airways rates % lower than Southwest Airlines on Sentiment Culture Ratings vs Southwest Airlines Ratings based on looking at 2131 ratings from employees of the two companies. Ratings come from the answers to questions like "What makes you most happy at work?" and "Are you typically excited about going to work each day?".

JetBlue Airways
Southwest Airlines82