JetBlue Airways Employee Reviews
Out of 1014 JetBlue Airways employee reviews, 35% were positive. The remaining 65% were constructive reviews with the goal of helping JetBlue Airways improve their work culture. The Customer Support team, with 68% positive reviews, reports the best experience at JetBlue Airways compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 87% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
My supervisor is available, responsive, and I can tell she genuinely cares - and she, too, like others before her, is limited by the priorities of leadership.
Review from Customer Support Dept
Approachability and open door policy
Empathy and caring and capable
Their constant communication to us.
kind fun and very supportive
What does the leadership team need to get better at?
Treating humans fairly and stop devaluing and dehumanizing their employees. Live by the values they so call represent because at JetBlue ATL hub leadership does not live by the values.
Horrible management! They lead by fear
Paying better and take cara of their employeea
Get your stuff togethwr behind the scenes
Lead their department. Listen to front line employees
What is the best part about your compensation package?
unlimited space available travel for crew
Great HSA, Great provider choices, deductible that isn't too high. Great 401k match and supplemental retirement account option.
flight benefits are the best benefit
Open time 2x your oay Crew flex
Flight benefits are a great benefit
Why do you feel undervalued and what would make you feel better about your compensation?
Being held to unrealistic standards and metrics
JetBlue Undervalue their employees by not properly training them in all areas and then compensation is a joke for the many taxk we have to be responsible for day to day. This company is a joke!
Policies that benefit inflight crewmembers are not upheld; feedback from the work group is not respected, dismissed and not taken to implement positive change for crewmembets and customer experience. A pay raise and adequate compensation in situations when operational issues fail.
Overworked and they don't care
This company no longer care for their flight and inflight crewmembers.
What are some of the best things about your team?
mutual help, guidance on policies and support
Review from Customer Support Dept
Our collaborative nature and desire to learn and move the business forward
Its easy to avoid people
The technicians are helpful, caring and strive to do their best under very challenging working, conditions
Fellow inflight crewmembers for the most part are great to work with
What do your coworkers need to improve and how could you work together better?
Treat everyone like they are apart of the team. Instead of rushing to judgement about new hirers they have not became familiar with.
Communication skills, speaking and listening
Help each other when you have the time
Attitude adjustments are in order.
Better leadership in the company
What is most positive about the culture and environment at your company?
Supportive collaborative growth mindset and personal and leadership development
Standby and medical are the only benefits
They really embrace the fun value
the values are present in everything
Nothing, Nothing, not one thing!!!
What needs to change to make the company culture better?
Bring back the previous executives that went to Breeze, they valued their employees
To mich discrimination on multiple levels
Attitudes and sloppy operation needs adjusting
Removing flags, removing shift bids, better shift options, management that listens,
The management needs to treat their employees fairly and stop abusing then by blatantly ignoring our new contact
What did you like most about the interview process?
Very friendly and it felt like a conversation rather than a question and answer
I enjoyed the group setting it made me less nervous
They were nice and listened
Casual and relax making you comfortable
Used to be fun and interactive
What would you improve about your company's interview process?
Maybe a little more realistic truth when it comes to what type of environment will I be working in and why is this position open? Answer truthfully to the best.
as long as you know some one on the inside you can get hired. if you played seven degrees of separation, everyone know everyone by second degree!!!
There are no process. Very slow. Try to low ball potential candidates.
Have people do the interview that actually know how to do the job that they are interviewing for.
The pilot interview period should be shorter.
Review from Operations Dept
What makes you most happy at work?
The work thr peiple and the product
Seeing friends randomly at the airport
Interactions with my peers and with kind customers.
Working as a team and getting projects completed
Working together with coworkers who are passionate about the job on common goals
What's going wrong and how can it be improved?
Management has lost site of the foundation of what the company was built. They need to bring humanity back to treatment of the crewmembers and provide financial compensation to crewmembers with raises, profit sharing and incentives
To many cancellationa and make pasasengera wait for hours beforw twlkig thw thwir dlight is canceled
Fixing the website issues and navigation
Too many delays, every airport is like independent and have their own rules
Lead by example and show us more respect by making our wages more comparable to at least industry standard.
What do you like best about your company?
I do not like anything. I only work there for a paycheck!
Review from Operations Dept
The operational people I work with.
Flexibility in schedule
What would you most like to see improved at your company?
Nothing ever will change so no one bothers
Review from Operations Dept
Preparation for storms