DICK'S Sporting Goods Employee Reviews
Out of 904 DICK'S Sporting Goods employee reviews, 61% were positive. The remaining 39% were constructive reviews with the goal of helping DICK'S Sporting Goods improve their work culture. The Customer Support team, with 71% positive reviews, reports the best experience at DICK'S Sporting Goods compared to all other departments at the company. The Operations team offered the most constructive feedback, with 58% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
I love the work and all of my co workers I just do not get the hours I would like.
Review from Customer Success Dept
What do you like best about the leadership team?
Work life balance minded. Understands the struggles and hurdles but he isnt the one who can fix them.
They are awesome but my boss isn’t really good at talking to me as an employee because he is very ru
It used to be opportunity
Flexible with time off, and vacation requests
That they always are helpful and know where to point me when I do not know something.
Review from Customer Success Dept
What does the leadership team need to get better at?
Cross-teach teammates so employees who work in designated departments can help customers after forming a friendly bond with them in their department. Many elderly or overworked parents prefer to work with one trusted employee for other items across the store's inventory. Plus, it helps fill shifts!
communication, accountability, planning, and overseeing
Review from Sales Dept
The way they speak to people is very disheartening, espically when I show up to work and do the right thing.
Understanding what goes on in individual stores
Overall accountability of required responsibilities
What is the best part about your compensation package?
I'm very happy there there
Review from Product Dept
Pay rate and a discount
The money is very cool.
mental health resources and free counseling
WE need o get more personal days
Why do you feel undervalued and what would make you feel better about your compensation?
I feel unde valued because I am paid 1.50 less than other coworkers with similar experience.
Posted 6 days ago
The ways things were explained to me to get me into position arent the way things are. If I tried to work that way, certain things wouldnt get done around the store. I think im compenstated fairly. I think the expectations are a bit out of wack
I believe the profits are made at the store level, but the executives and home office get the big salaries, not at the score level. Doesn't make sense
Pay time. Only choose 402K.
Review from Sales Dept
Not undervalued just would like a pay raise.
What are some of the best things about your team?
The majority of everyone wants to work hard. I think they deal with the same stress of customers having zero patiences now. There are some managers who would rather walk by a bad behavior than correct it and then expect another manager to do it. Which is aggravating.
Footwear team backs each other up when customer who's waiting for a shoe needs help at kiosk. But there's poor signage on how to look up requesting sneakers @ kiosk. Elderly folks want personal attention.
They all work hard, and are super customer forward
the personalities of my teammates are great, we all get along with the common struggle of oufr jobs being signifigantly harder than need be
Review from Sales Dept
they understand me and other kids my age. we connect and talk about stuff outside of work and i can go to them when i need help
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
we do not have meetings
Higher accountability with underperformance .
Indont have enough space, to say. there are a few coworkers that are the younger ones, who were defintely raised right, and are respectful and hard workers. they are the same all the time. i cant say that for majority of the employees and management they switch up all the time and act a majority
Review from Sales Dept
A lot of things on different levels
Practice giving everyone the opportunity to succeed
What is most positive about the culture and environment at your company?
Everyone for the majority is trying to help each other out. Customer service and retail in general is just challenging now post covid. Customers dont have patience and employees dont want to take the crap from customers for barely a liveable wage. Ipeople shoppingdont look at retail workers as human
It's nice on my days off I can walk through store & say "hi" to everyone I know by name.
That my co workers are always positive and not complaining
Review from Customer Success Dept
Love most of the CO workers
Review from Sales Dept
Just need help need help
Review from Product Dept
What needs to change to make the company culture better?
I believe everyone is dissatisfied with their raises the past two years. Prices on everything has gone up, our wages aren't keeping up.
The District Manager position needs an overhaul to include positive messaging. The Store manager position needs to be elevated and empowered as well as supported.
The store manager micheal hays makes it horrible and makes ppl so uncomfortable
Less stressful hours, cut out the good old boy network
The entire management needs to be wiped out and they need to be held accountable for Their Actions.
What did you like most about the interview process?
My second interview was great with our DM and our HR manager. My first interview with the store manager was awful. She was writing down quotes that I said to use herself. I felt like I was interviewing her
It was easy for me
the manager at the time was super cool and laid back
Review from Sales Dept
it was quick and answers were alright
Review from Customer Success Dept
Getting hired, and the new employee training was helpful
What would you improve about your company's interview process?
I think an improvement would be being more prepared and picking the best manager that has the best qualities to conduct an interview.
Stop making people come back two to three times before hiring them.
When an employee works 3rd shift and gets finished at 7am. Dont have an interview at 530 or 6 am . just busted my butt for 6 hours and being that late in the morning very tired
no manager was on the same page at all, nobody knew i was hired until i had told them. i went through 4 interviews with differemt managers because there was no communication on their end that i was hired
Review from Sales Dept
dont just hire women based on looks.
Review from Sales Dept
What makes you most happy at work?
When I make someone better at their job or teach them something that will help them in life
Selling and working with customers
interacting with my peers and assisting athletes to find the best product for their needs
Review from Sales Dept
the good people i meet and my good coworkers
Review from Customer Success Dept
Not working with negativity in the store
What's going wrong and how can it be improved?
If you think 300 characters is enough then youre just as stupid as the company i work for
If everyone did. There fair share
We need to be staffed adequately.
Management. End of Story. No one wants to work for people who disrespect their employees and talk badly about them.
Train the managers to train everyone else.
What do you like best about your company?
Well grounded company values
Review from Sales Dept
What would you most like to see improved at your company?
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