Nordstrom Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
they need a lot of labor so guidelines more relaxed than working at a small company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Most of the management team is open to listening and thinking through an issue. They are appreciative of ideas and hard work.
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neutral on leadership team. only communication is thru email. not personal !
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They let me be me while working on my leadership skills.
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The leadership teams are great they help and support you a lot as best as they can.
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We do have an open door policy, so we can go to people above our supervisor, and they usually listen well, but some are fearful of doing so.
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What does the leadership team need to get better at?
A standard across the teams of what is expected of their employees and how that hurts and benefits the others in the department and their daily tasks.
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Managers are generally so busy trying to move up the ladder that they ignore their day to day tasks. Also bad at training new employees.
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Better communication with employees when changes are made.
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Pay more attention to what the employees say about when they want to move departments around but don’t know how the department works
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Actual communication. Showing appreciation . Stop showing favoritism. Actually do what they promised. Actually support their team.
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What is the best part about your compensation package?
I can get just about anything I need through work. Help with and discounts on car and home insurance as well as medical. Good 401k match too.
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We receive awesome benefits such as life insurance and health insurance as well as gym membership and more
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The best thing about our compensation plan is that we get fair and rewarding bonuses for showing regard for hard work and good attendance. I feel truly appreciated for my hard work and dedication to my job.
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Employee stock purchase plan and profit sharing.
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Health Care benefits are great
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Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because of the amount of work the team and I do in comparison to how much we are getting paid.
Review from Customer Support Dept
nordstrom is an e commerce company focused on luxury items. however the people who are working there cannot represent this
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It seems that no matter what I say, my supervisor disagrees with it. I can even repeat exactly what she says and she seems to forget it was what she said and disagrees. I see jobs elsewhere for which I am qualified and they list higher salaries or wages.
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No matter what I do the managers are never satisfied never show even the slightest appreciation towards the employees , and cookies and hot apple cider on Christmas are not real forms of appreciation. They are a multi billion dollar company and all they could do to say thanks was a cookie.
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What are some of the best things about your team?
Most of the team listens to my direction and takes direction easily. I can count on them to complete their assigned tasks.
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My team seek to be the best team every month, we work together and help each other a lot, great support.
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They are very nice people and fun to be around. Everyone works hard, but we still make it enjoyable.
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My team is consisted for carefully selected individuals. They are required to be personable and experienced. Many individuals I work with, old and young, are friendly and hardworking
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They are a cooperative, hard-working, polite, and fun team.
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What do your coworkers need to improve and how could you work together better?
There is literally nothing short of firing about 95% of all supervisors that could even begin to improve this company.
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we are all timed and watched. this is not the present as trending companies progress
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Need to be accepting of business changes and let go of how things were 20 yrs ago.
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Half of the team are lazy and the managers do not make sure the work is being done equally by all team members. This causes resentment within the team.
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Better leadership will help the coworker work better
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What is most positive about the culture and environment at your company?
The ability to work remotely has vastly improve my work flow and productivity. I wouldn't want to return to the office under any circumstances.
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For the most part people help each other out. I rarely feel let down by a team member not doing enough.
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The company values are most positive.
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The customers can be overwhelming at times but but the company create an environment which we can be supported
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We make an effort to be diverse and open to everyone.
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What needs to change to make the company culture better?
Actually support the staff . I can’t tell how many times coworkers have reported things to HR and they literally did nothing. I could tell you what the actual culture here is.
Review from Customer Support Dept
What did you like most about the interview process?
was myself was not stressed out
Review from Customer Support Dept
The questions challenge tour skills and really make you think about how you are answering.
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The interview was great the questions were based on whether we have the ability to achieve success in customer service, which is basically helping others
Review from Customer Support Dept
The thing I like the most about the interview process at Nordstrom that they also take into account of things you are going through, the hardships in your life to determine your pay and schedule. That really shows that they would go as far as they possibly can to ensure your work life will fit
Review from Customer Support Dept
The interviewer was friendly and made it clear they wanted to hire me.
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What would you improve about your company's interview process?
They don't even pick up the phone consistently.
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Nothing very easy process to go through
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What makes you most happy at work?
Making the customers happy and satisfying their needs.
Review from Customer Support Dept
The customers provide feedback on how we help them a lot.
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When we think that things are going to get better.
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The thing that makes me the most happy at my place of work is that there is always a choice. If I am not happy with what I do, I can choose to grow in other aspects of my choosing. To me, being happy at what you do and having your company care about your happiness and health is the most important
Review from Customer Support Dept
Helping ALL the customers and other employees.
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What's going wrong and how can it be improved?
Over 80% of people are document illiterate, over 60% of people review the company negatively; address their complaints and then put in a system to more easily ban morons.
Review from Customer Support Dept
people who work there should be paid attention to
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It can be improved if people were treated fair and consistently and there was follow thru from leadership.
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We have lost focus. We used to focus on giving good quality customer service, now we focus on stats and customer surveys. We also have a few incompetent leaders who make things worse for everyone.
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My department is very understaffed
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